• Own administration of Planhat (our customer experience platform), including building automations, creating dashboards, resolving data discrepancies, and ensuring platform health • Develop self-service reporting capabilities that give CS managers instant access to the metrics they need • Maintain data quality and integrity across CS systems and integrations • Serve as the primary ops partner for frontline CS managers, building trust and understanding their day-to-day needs • Refine critical customer lifecycle processes including sales-to-CS handoff, QBR cadences, and renewal workflows • Identify process gaps with CS ICs and managers and implement improvements that scale with team growth • Redefine customer health scoring methodology and ensure adoption across the organization • Design and implement survey programs (NPS/CSAT) that drive actionable insights • Launch and operationalize a CSQL (Customer Success Qualified Lead) motion to drive expansion opportunities

Role Description We are seeking a reliable and detail-oriented candidate to support our daily transportation and logistics operations. This is a remote/work-from-home position only open to candidates currently residing in Idaho. Role is part-time M-F from 9 am - 2 pm. - Accept customer orders and enter shipment data - Scheduling appointments - Updating customers - Tracking pickups & deliveries - Maintaining contact with carriers throughout the shipment, coordinating route changes, road conditions, road closures and driver availability to determine routing changes - Working with customers to modify routes or deliveries - Communicating late pickups and/or deliveries as well as any other load changes - Responding to issues by resolving driver or delivery problems - Supporting other staff as needed - Ability to work independently and make decisions Qualifications - Demonstrated analytical, interpersonal and time management skills - Strong attention to detail; ability to find errors and correct - Ability to multi-task and work under pressure - Previous data entry experience - Strong attention to detail - Ability to multitask, troubleshoot and work under pressure - Ability to type 40 wpm and 10-Key a plus - Must have intermediate Outlook, Excel, MS Word skills - Punctual, self-motivated, and a professional demeanor - Excellent customer service skills with the ability to multitask and manage time - Excellent verbal and written communication skills with the ability to work within a team

• You'll be the operational backbone of our rental process, the person who makes sure every driver gets onboarded smoothly, every agreement is signed and filed, every payment is tracked, and every customer question gets answered quickly and professionally. • You'll work hand-in-hand with our Fleet Coordinator to keep vehicles moving and drivers on the road. This is a high-trust role with a lot of ownership; the right person will eventually help us build and document the systems that run the business. • Driver onboarding & screening Respond to and qualify inbound leads from ads, social media, and referrals • Collect and verify applicant documents (driver's license, rideshare/delivery platform approval, proof of insurance eligibility) • Run and review background/DMV checks against our eligibility criteria • Schedule vehicle pickups and walk new drivers through the agreement • Rental agreements & documentation Prepare, send, and track rental agreements via e-signature • Ensure every signed agreement, ID, and supporting document is filed correctly • Manage renewals, extensions, and termination paperwork • Billing & payments Set up and monitor recurring (weekly) rental payments and deposits • Send invoices and receipts; follow up on late or failed payments • Track outstanding balances and flag accounts that need escalation • Manage payment plans and refunds per company policy • Customer service Be the first point of contact for drivers across phone, text, email, and chat • Answer questions, resolve issues, and escalate appropriately • Maintain a friendly, professional, solutions-first tone at all times • Request and manage reviews from satisfied drivers • Fleet coordination support Coordinate vehicle pickups, returns, and swaps with the Fleet Coordinator Log and route maintenance requests; help schedule service • Track vehicle availability so we never promise a car we can't deliver • Compliance & admin Track vehicle registration, state inspection, and insurance dates • Manage toll tags, and process traffic/parking violations passed to drivers • Handle insurance admin (adding/removing drivers, claim paperwork intake) • Keep our Notion workspace and CRM accurate and up to date • Maintain and improve standard operating procedures (SOPs) • Reporting Send weekly reports on active rentals, fleet utilization, payments collected, and outstanding balances

• Create complete PCB documentation packages. • Perform component placement and detailed routing based on electrical, mechanical, and thermal requirements. • Collaborate with cross-functional engineering teams to resolve design issues. • Verify layouts using ODB++ and ensure DFM compliance.