Lean Solutions Group logo
Lean Solutions Group

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

Junior Helpdesk Support Specialist

IT SupportIT SupportFull TimeRemoteJuniorTeam 501-1,000

Location

Latin America (LATAM)

Posted

11 days ago

Salary

0

Seniority

Junior

No structured requirement data.

Job Description

Junior Helpdesk Support Specialist

Lean Solutions Group

Role Description The Helpdesk Support Specialist is pivotal in providing first-level technical support, ensuring high customer satisfaction by promptly resolving issues and troubleshooting systems using the Service Cloud (Salesforce). This role is essential in addressing primary technical concerns, with opportunities to escalate more complex issues. Key duties include: - Provide Level 1 support via the Service Cloud ticketing system and phone (Salesforce preferred), resolving basic technical issues efficiently. - Escalate unresolved issues to Level 2 support, ensuring a smooth transition and resolution process. - Document all customer interactions and technical issues meticulously in the Service Cloud system. - Assist in the creation and updating of knowledgebase articles and troubleshooting documents to improve support resources. - Communicate effectively with internal teams to maintain seamless support delivery and customer satisfaction. - Monitor key metrics and KPIs to track performance, identifying areas for improvement and implementing relevant strategies. - Engage in internal training programs to enhance skills and contribute to team development. Qualifications - Associate degree in a technology-related field or equivalent experience. - Experience with Service Cloud (Salesforce preferred) or similar ticketing systems. - Experience documenting processes and procedures. - Basic understanding of Windows Operating Systems, general networking, and basic troubleshooting techniques. - Ability to quickly learn new technologies and adapt to a fast-paced environment. - Prior experience in customer service or technical support is preferred. Requirements - Strong communication skills, both written and verbal, are essential for effectively interacting with customers and internal teams. - Adaptability and a proactive problem-solving attitude enable quick learning of new technologies. - Team collaboration is crucial, as the role involves working alongside colleagues in joint projects. - Customer-focused mindset, leveraging customer service experience to build relationships. - Takes responsibility and drives projects forward with a strong sense of accountability. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs that will lead to new levels.

Related Categories

Related Job Pages

More IT Support Jobs

Sardine logo

IT Helpdesk Technician

Sardine

Combine risk, compliance, and payment protection to increase customer trust and loyalty - all from one powerful API.

IT Support11 days ago
Full TimeRemoteTeam 51-200Since 2020H1B No Sponsor

• Maintain and support core IT systems, including Google Workspace and device management (JAMF). • Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management for a growing global team. • Support tools like VPNs, password managers, and endpoint security; ensure employee devices are patched, compliant, and functioning properly. • Serve as the primary point of contact for daily IT issues, troubleshooting and resolving tickets for teammates via Slack, email, and video. • Maintain accurate hardware and software inventories and assist in administering our collaboration stack (e.g., Slack, GitHub, Asana). • Keep internal systems documentation and knowledge base articles up to date for both the IT team and end-users.

Ireland
€60K - €85K / year
Sardine logo

IT Helpdesk Technician

Sardine

Combine risk, compliance, and payment protection to increase customer trust and loyalty - all from one powerful API.

IT Support11 days ago
Full TimeRemoteTeam 51-200Since 2020H1B No Sponsor

• Maintain and support core IT systems, including Google Workspace and device management (JAMF). • Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management for a growing global team. • Support tools like VPNs, password managers, and endpoint security; ensure employee devices are patched, compliant, and functioning properly. • Serve as the primary point of contact for daily IT issues, troubleshooting and resolving tickets for teammates via Slack, email, and video. • Maintain accurate hardware and software inventories and assist in administering our collaboration stack (e.g., Slack, GitHub, Asana). • Keep internal systems documentation and knowledge base articles up to date for both the IT team and end-users.

Spain
€45K - €80K / year
Full TimeRemoteTeam 5,001-10,000H1B Sponsor

• designing and implement scalable Application and API Security architectures across enterprise environments • partnering with customer engineering, DevOps, cloud, networking, and security teams to deploy and operationalize Akamai solutions • troubleshooting complex issues involving: Kubernetes, Cloud infrastructure, Networking, API gateways, Authentication flows, Hybrid architectures, Distributed applications • integrating Akamai API Security solutions with: Kubernetes platforms, API gateways, WAF/WAAP solutions, CDN architectures, SIEM and observability platforms, CI/CD pipelines • analyzing API traffic and application behavior to identify: Misconfigurations, Authentication gaps, Performance bottlenecks • developing enterprise architecture diagrams, integration patterns, deployment plans, and operational runbooks • leading customer workshops, technical enablement sessions, and architectural reviews

Massachusetts
$119.6K - $215.4K / year
Valiantys - Atlassian Platinum Solution Partner logo

Director, Data & Enterprise Architecture Transformation

Valiantys - Atlassian Platinum Solution Partner

Valiantys is the leading global consulting and services firm dedicated to Atlassian, Agility at scale, Cloud and ITSM.

IT Support11 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

• Own executive relationships across a portfolio of strategic enterprise accounts; serve as the single point of accountability for client outcomes, satisfaction, and growth. • Co-develop and execute account strategies that expand Valiantys' footprint across data strategy, data platforms (Snowflake, Databricks), data governance, and enterprise architecture. • Lead solutioning for complex pursuits -- partnering internally to scope data modernization, data mesh/fabric, MDM, and enterprise architecture engagements. • Shape and communicate target architectures spanning business, application, data, and technology domains -- including cloud data platforms, analytics, AI/ML foundations, and governance frameworks. • Govern delivery quality in partnership with engagement managers; intervene on escalations and ensure architectural integrity. • Represent Valiantys in executive briefings, QBRs, industry events, and joint go-to-market activities. • Mentor consultants and architects, contributing to Valiantys' practice development in data strategy and enterprise architecture.

United States
$175K - $240K / year