• Own the full premium audit lifecycle for WC and GL lines of business, managing pipelines, backlogs, and reconciliation workflows, while ensuring strict adherence to NCCI, WCIRB, and other state-specific regulatory requirements • Lead, coach, and develop a high-performing organization of managers and QA staff • Spearhead a comprehensive QA program to ensure accuracy in payroll and class codes, utilizing trend analysis to identify systemic errors and lead corrective initiatives • Manage external audit vendors by optimizing assignment strategies and performance standards; partner with Finance on spend analysis, budgeting, and cost-optimization across internal and vendor partners • Continuously enhance the audit customer journey to reduce friction, improve clarity, and increase audit completion rates • Serve as the operational lead for audit system automation, partnering with Engineering, Product, Reporting, and Data Science to define requirements, conduct testing, and deploy AI-centric audit tools and features • Refine and deliver weekly, monthly, and quarterly reporting on production, quality trends, and organizational performance • Act as the owner for state inquiries and internal partners (Underwriting, Reporting, Claims, Compliance) to resolve regulatory escalations and system issues

• Provide frontline support for Fluke Reliability software in a Microsoft and web-based environment • Respond to customer inquiries via phone, email, chat, and web meetings • Diagnose, troubleshoot, and clearly explain solutions to software-related issues • Balance multiple tasks during live customer interactions, including researching issues and documenting cases accurately • Collaborate closely with teammates to deliver a consistent, high-quality support experience • Contribute to customer-facing documentation and knowledge base articles • Participate in software testing and feedback to help ensure new releases are ready for customers • Advocate for the customer by understanding issues from their perspective and guiding them through the support process with empathy and clarity

Title: Corporate Actions Client Support Associate Director Location: Tampa United States Job Description: - Job Identification213620 - Job CategoryEnterprise Business Operations - Locations 18301 Bermuda Green Dr, Tampa, FL, 33647, US - Job ScheduleFull time - Salary RangeAssociate Director-95,000-180,000-USD - Featured OpportunitiesNo - FLSA StatusExemp Job Description Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Pay and Benefits: - Competitive compensation, including base pay and annual incentive - Comprehensive health and life insurance and well-being benefits, based on location - Pension / Retirement benefits - Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. - DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: Asset Servicing Operations (ASO) executes corporate actions and related issuer services, ensuring accurate, timely and compliant processing while supporting modernization and enhanced client service across DTCC’s asset servicing platforms. This role sits within Income Processing Operations and Asset Services Client Services, a core pillar of ASO focused on the delivery of timely, accurate income event processing and a consistent, high‑quality client experience. The team provides client support for Asset Services products, serving as a primary point of contact for client inquiries and escalation management. In this role, you will support DTC Asset Services clients by providing responsive, high‑quality inquiry support across multiple channels, including telephone, Salesforce and the MyDTCC web portal. You will partner closely with Operations teams, agents and internal stakeholders to ensure issues are researched thoroughly, resolved accurately and tracked through to completion. As part of Corporate Actions / Asset Services Client Support, you will act as a central point of coordination for Asset Services escalations, supporting effective issue identification, case management and communication with clients and relationship managers. In addition to day‑to‑day client support, this role is expected to drive continuous improvement, identifying opportunities to optimize processes, enhance client outcomes and improve operational efficiency through effective use of data, automation and emerging AI‑enabled tools. Through strong collaboration, attention to detail and a client‑centric mindset, this role helps strengthen client relationships while supporting risk mitigation, innovation and ongoing transformation across Asset Servicing Operations. Your Primary Responsibilities: - Performs oversight of day-to-day processing activities, including exception resolution, achievement of metrics and benchmarks, adherence to controls, audit follow-up, compliance, and risk management activities. - Makes well-informed, effective, and timely decisions, using available data, perceives the impact and implications of decisions. Holds self and others accountable for measurable high-quality, timely results. - Understands, applies principles, procedures, requirements, regulations, and policies related to specialized business functions. Supports, drives continuous improvement for process and procedures; ensures procedures are continually followed and updated. - Articulates and presents complex or technical information clearly and effectively to stakeholders and/or non-technical colleagues, in both small and large group settings. - Oversees performance management by developing, and coaching team. Strong talent evaluator with a focus on development of others to perform by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. - Uses subject matter expertise to review and enhance the control environment and identify and implement process improvements. - Builds and maintains strong relationships with internal and external stakeholders to facilitate issue resolution, process improvements, and risk reduction. Takes a lead role on department projects and initiatives. - Implements short- and medium-term strategy and ensures execution of divisional goals at a department level. - Oversees development of training plans and delivery to meet staff development targets. - Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior. Qualifications: - Minimum of 8 years of related experience - Bachelor's degree preferred or equivalent experience Talents Needed for Success: - Highlights the expected benefits of new actions and strategies to help others overcome fears of change. - Fosters a culture where honesty and transparency are expected. - Proactively seeks feedback from others on his/her own performance. The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Us With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind. Learn more about Clearance and Settlement by clicking here. About the Team Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Role Description The Support Specialist is responsible for providing first-line technical and operational support to end-users, diagnosing and resolving IT-related issues efficiently. This role focuses on helping customers and employees troubleshoot hardware, software, and network problems. Strong communication skills and a customer-centric mindset are key to success in this position. Pay: $26.00 - $32.00/hr. DOE. - Respond to support tickets, diagnosing and resolving hardware, software, and network issues efficiently. - Provide prompt and professional customer support to ensure high levels of user satisfaction. - Document troubleshooting steps and solutions to build a comprehensive knowledge base. - Escalate complex or unresolved issues to higher-level support teams when necessary. - Assist in the deployment, configuration, and maintenance of user systems and software. - Additional duties as assigned. Qualifications - Have at least an associate degree in computer science, Information Technology, or a related field. - 3+ Years of experience in helpdesk/customer support preferred. - Resolve conflicts and act to make things right for the customer. - Develop and share best practices with others. - Work effectively in a fast-paced environment with several priorities while being flexible to shift priority. - Identify problems and use effective problem-solving methods to select the best possible option. Requirements - This is a remote position. Candidates must be based in the United States and possess valid authorization to work in the U.S. at the time of application. Physical Environment Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Company Description ExtraMile Convenience Stores LLC is a joint venture owned by Chevron and Jacksons Food Stores. The ExtraMile network is currently made up of more than 1,100 convenience stores in Alabama, California, Georgia, Idaho, Louisiana, Mississippi, Nevada, Oregon, Utah, and Washington. ExtraMile Convenience Stores LLC is a fast-growing franchisor, expanding store count and geography annually.