• designing and implement scalable Application and API Security architectures across enterprise environments • partnering with customer engineering, DevOps, cloud, networking, and security teams to deploy and operationalize Akamai solutions • troubleshooting complex issues involving: Kubernetes, Cloud infrastructure, Networking, API gateways, Authentication flows, Hybrid architectures, Distributed applications • integrating Akamai API Security solutions with: Kubernetes platforms, API gateways, WAF/WAAP solutions, CDN architectures, SIEM and observability platforms, CI/CD pipelines • analyzing API traffic and application behavior to identify: Misconfigurations, Authentication gaps, Performance bottlenecks • developing enterprise architecture diagrams, integration patterns, deployment plans, and operational runbooks • leading customer workshops, technical enablement sessions, and architectural reviews

• Own executive relationships across a portfolio of strategic enterprise accounts; serve as the single point of accountability for client outcomes, satisfaction, and growth. • Co-develop and execute account strategies that expand Valiantys' footprint across data strategy, data platforms (Snowflake, Databricks), data governance, and enterprise architecture. • Lead solutioning for complex pursuits -- partnering internally to scope data modernization, data mesh/fabric, MDM, and enterprise architecture engagements. • Shape and communicate target architectures spanning business, application, data, and technology domains -- including cloud data platforms, analytics, AI/ML foundations, and governance frameworks. • Govern delivery quality in partnership with engagement managers; intervene on escalations and ensure architectural integrity. • Represent Valiantys in executive briefings, QBRs, industry events, and joint go-to-market activities. • Mentor consultants and architects, contributing to Valiantys' practice development in data strategy and enterprise architecture.

• Own the full premium audit lifecycle for WC and GL lines of business, managing pipelines, backlogs, and reconciliation workflows, while ensuring strict adherence to NCCI, WCIRB, and other state-specific regulatory requirements • Lead, coach, and develop a high-performing organization of managers and QA staff • Spearhead a comprehensive QA program to ensure accuracy in payroll and class codes, utilizing trend analysis to identify systemic errors and lead corrective initiatives • Manage external audit vendors by optimizing assignment strategies and performance standards; partner with Finance on spend analysis, budgeting, and cost-optimization across internal and vendor partners • Continuously enhance the audit customer journey to reduce friction, improve clarity, and increase audit completion rates • Serve as the operational lead for audit system automation, partnering with Engineering, Product, Reporting, and Data Science to define requirements, conduct testing, and deploy AI-centric audit tools and features • Refine and deliver weekly, monthly, and quarterly reporting on production, quality trends, and organizational performance • Act as the owner for state inquiries and internal partners (Underwriting, Reporting, Claims, Compliance) to resolve regulatory escalations and system issues

• Provide frontline support for Fluke Reliability software in a Microsoft and web-based environment • Respond to customer inquiries via phone, email, chat, and web meetings • Diagnose, troubleshoot, and clearly explain solutions to software-related issues • Balance multiple tasks during live customer interactions, including researching issues and documenting cases accurately • Collaborate closely with teammates to deliver a consistent, high-quality support experience • Contribute to customer-facing documentation and knowledge base articles • Participate in software testing and feedback to help ensure new releases are ready for customers • Advocate for the customer by understanding issues from their perspective and guiding them through the support process with empathy and clarity