Technical Writer Location 100% Remote (UK) You will play a key part of the talented Documentation team, making a tangible impact on Form3’s growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners. With prior technical writing experience and some coding ability, you will support our current Technical Writer in creating and maintaining both new and existing documentation. You’ll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly. The ideal candidate will be excited to lead projects using new AI tools for knowledge management. - Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding. - Develop user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials. - Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3’s Products and Services. - Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3’s Products and Services. - Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs. - Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business. WE’RE LOOKING FOR - Experienced in Product documentation and content publishing. - 1+ years’ experience writing technical documentation, specifically for API’s, cloud-based software or SaaS systems. - Proficient with documentation tools, such as Markdown, Swagger and Postman, and capable of creating high-quality materials for technical and non-technical audiences. - Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools. - Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub. - Sound understanding of coding, APIs and Cloud-based architectures. - Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing. - Fluency in written and spoken English (Native level or equivalent). - Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment. - Experience of managing stakeholders and building relationships within remote, cross-functional teams. We can accept applications from the following countries; UK All new joiners start their first day in our office to collect the equipment needed to work remotely. We'll also arrange for some of your team to come in to say hi, ensuring you're supported and have a positive first few days with Form3! BENEFITS Form3 are a 100% remote, flexible business. We believe enables our people to achieve amazing things, whilst striking a healthy work-life balance.

Role Description We are looking for a highly organized, detail-oriented Report Writer and Operations Associate to support a core function of the business. This role is primarily focused on writing, editing, organizing, and delivering detailed client-facing reports, while also supporting operational coordination, follow-up management, research tasks, and internal systems organization. The ideal candidate is an exceptional written communicator who thrives in detail-heavy work, can manage multiple moving pieces simultaneously, and enjoys building structure within fast-growing organizations. You will work closely with the founding team and play a meaningful role in helping scale operational systems and client delivery processes. Why This Role Is Exciting - Meaningful work focused on improving people’s health and living environments - High ownership and visibility across reporting, operations, systems, and process improvement - Opportunity to help build foundational systems within a rapidly growing company - Exposure to a high-performing and entrepreneurial leadership team - Strong long-term growth potential as the company scales Key Responsibilities - Draft, edit, proofread, and finalize detailed client-facing reports - Manage report timelines, revisions, quality assurance, and delivery coordination - Maintain report SOPs, templates, workflows, and documentation - Ensure consistency, clarity, accuracy, and professionalism across all written materials - Coordinate report handoffs and follow-up communication internally - Draft responses to customer questions and follow-up items - Track outstanding action items to ensure nothing falls through the cracks - Conduct research on products, environmental solutions, and related recommendations - Organize and maintain customer-related documentation and notes - Build and maintain SOPs, internal trackers, checklists, and process documentation - Help improve operational workflows and organizational systems - Assist with recurring operational coordination and reporting tasks - Support dashboard creation, data organization, and process visibility - Identify operational inefficiencies and help implement scalable solutions Qualifications - Exceptional written English and strong editing/proofreading ability - High attention to detail and strong organizational skills - Prior experience in technical writing, scientific writing, research-heavy writing, or other detail-oriented written work - Ability to manage multiple priorities independently without constant oversight - Strong process orientation and comfort working within structured workflows - Comfortable working mostly US business hours with substantial overlap with Pacific Time - Strong problem-solving ability and proactive communication skills Nice-to-Have Qualifications - Interest in health, wellness, environmental health, or toxin exposure - Experience supporting operations or internal business systems - Familiarity with AI tools such as ChatGPT or Claude for research and workflow efficiency - Experience using Google Workspace, CRMs, project management tools, or operational tracking systems - Experience in startups, consulting, healthcare, research, or operations-heavy environments Ideal Candidate Profile - Loves creating order from complexity - Enjoys writing, editing, and refining detailed information - Is naturally proactive and process-oriented - Can balance analytical thinking with strong communication - Thrives in fast-paced startup environments - Wants broad operational exposure and long-term growth opportunities

Role Description We are seeking an experienced PIM inRiver Team Lead to join our team. The ideal candidate will combine deep hands-on expertise in the inRiver PIM platform with strong leadership and ownership capabilities. This role will be responsible for leading the PIM implementation and support team, driving solution design, ensuring data governance, and collaborating with cross-functional stakeholders to deliver scalable and high-quality product information solutions. Key Responsibilities: - Technical & Platform Ownership - Lead the configuration, customization, and ongoing maintenance of the inRiver PIM platform. - Oversee the design and implementation of data models, product structures, workflows, and governance standards within inRiver. - Review and approve complex configurations, integrations, and data models to ensure best practices. - Ensure data accuracy, consistency, and completeness across all downstream channels. - Team Leadership & Delivery - Lead, mentor, and guide PIM developers and analysts, ensuring high-quality delivery. - Allocate work, review deliverables, and ensure timelines and quality standards are met. - Act as the primary technical escalation point for PIM-related issues. - Drive continuous improvement in team processes, documentation, and delivery practices. - Stakeholder Collaboration - Partner with business, marketing, eCommerce, and IT teams to gather requirements and define scalable PIM solutions. - Translate business requirements into technical designs and implementation plans. - Communicate clearly with stakeholders on scope, trade-offs, risks, and timelines. - Integration & Architecture - Lead integrations between inRiver and other systems such as ERP, DAM, and eCommerce platforms. - Oversee usage of inRiver APIs and ensure secure, scalable integration patterns. - Provide architectural guidance for PIM-related initiatives. - Governance, Support & Enablement - Establish and enforce PIM data governance, taxonomy, and attribute management standards. - Oversee user training, documentation, and best-practice adoption. - Monitor system performance, proactively identify issues, and drive resolution. - Stay current with inRiver platform updates and PIM industry trends. Qualifications - Bachelor's degree in Computer Science, Information Systems, or a related field. - 5 years of experience working with inRiver PIM platform. - Strong understanding of Product Information Management concepts and methodologies. - Proficiency in configuring and customizing inRiver PIM platform. - Experience with data modeling, taxonomies, and attribute management within inRiver. - Must have experience with inRiver APIs and integrations. - Excellent analytical and problem-solving skills. - Strong communication and collaboration skills. - Ability to work independently and manage multiple priorities in a fast-paced environment. Preferred Qualifications - Certification in inRiver PIM. - Experience integrating inRiver with other systems such as ERP, DAM, and eCommerce platforms. - Knowledge of scripting languages such as JavaScript or Python. Company Description Tidal Commerce is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. Tidal welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Tidal's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

Role Description The Head of Deployment & Support – Private Cloud is a critical senior leadership role within our Professional Services organization. This role oversees all Private Cloud Liquid Data (LD) deployments and the end‑to‑end technical support function for LD applications. Responsible for leading a growing team of ~20 engineers and leads, this role ensures our solutions are deployed with excellence, configured to best‑practice standards, monitored effectively, and supported with high reliability. Job Responsibilities - Technical Deployment Leadership - Lead all technical deployment activities for Liquid Data software in Private Cloud environments, including new client setups, expansions, and major configuration changes. - Own the technical architecture, configuration blueprint, and standards for all LD application layers. - Provide expert oversight on full‑stack LD configuration, integrations, and application‑level performance tuning. - Define and maintain deployment frameworks, templates, checklists, and standard methodologies for scalable repeatable delivery. - Validate solution design, architecture decisions, and environment readiness in partnership with Engineering and Cloud Ops. - Oversee scripting and automation efforts within LD software, and drive automation requirements for non‑LD components to relevant teams. - Ensure LD-specific monitoring is configured correctly (performance logs, usage logs, application configuration logs). - Act as senior technical authority during pre‑deployment scoping and planning alongside Project Managers and Commercial Leads. - Drive continuous improvement of deployment processes, documentation, and technical standards. - Support Team Leadership - Lead and grow the Private Cloud LD Support team (~20 staff), including direct team leads and senior engineers. - Establish and maintain operational processes, SOPs, and documentation standards related to LD support. - Oversee day‑to‑day support quality, prioritization, and technical troubleshooting for LD applications. - Ensure consistent configuration, logging, monitoring, and performance management practices across all support deliveries. - Act as final technical escalation point for critical LD application issues in the Private Cloud. - Build team capability through coaching, technical development, knowledge management, and career progression. - Scale the support function in alignment with Professional Services revenue growth. - Cross‑Functional & Client Engagement - Work closely with Engineering, Product, Cloud Ops, Client Services, Security, and PMO to ensure coordinated and high‑quality delivery. - Participate in technical discussions with clients when deep LD expertise is required. - Represent Private Cloud Deployment & Support in strategic planning, roadmap alignment, and operational governance forums. - Drive collaboration and accountability across teams to ensure high‑quality deployments and seamless transition to steady‑state support. Qualifications - 10+ years of experience in technical deployment, application configuration, or solution engineering roles, with at least 5 years in a senior/leadership capacity. - Deep understanding of multi‑layer application stacks, configuration management, performance logging, and environment validation. - Strong architectural understanding of enterprise application deployments and integration touchpoints. - Experience with scripting, automation, and configuration orchestration—hands-on for LD software, oversight for non‑LD tooling. - Strong knowledge of monitoring and diagnostics for application-layer components (logging, performance, usage metrics). Requirements - Proven experience leading medium-to-large technical teams (15+), including managers/team leads. - Demonstrated experience creating frameworks, standards, and processes for large-scale deployments. - Ability to operate as a senior cross-functional leader across Engineering, Product, Cloud Ops, and Client Services. - Excellent communication and stakeholder management skills, comfortable engaging at all seniority levels. - Strong problem-solving abilities and the capacity to drive clarity and structure across complex technical environments. - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. - Experience in cloud-based application deployments strongly preferred. - Ability to thrive in a fast-growing, highly dynamic environment with ambitious scaling targets. - Comfortable working remotely; Bangalore preferred. Circana Behaviors - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Location This position can be located in the following area(s): Bangalore/ Pune