Role Description The Manager works within our Global Trade Management (GTM) Division and plays a key role in ensuring exceptional client satisfaction at Livingston. This position serves as the primary business contact for one of our top clients and is accountable for an operations team. The role focuses on exceptional service, fostering excellent team culture, and delivering a high-quality service experience to our clients. The ideal candidate has a strong Brokerage background with post-entry experience, data analysis, and team management exposure. This is a fully remote role. Key Duties & Responsibilities - Conduct personnel management activities including performance management, discipline, employee development, hiring, firing, etc. - Create a supportive environment where team engagement is seen as central to driving results. - Implement the strategy along with senior management and respective managers. - Collaborate with colleagues to ensure customer needs (whether internal or external, depending on the span of control) are understood, properly prioritized, and being executed as expected. - Evaluate current processes for issues and identify efficiencies including automation, location strategy, and process flow; work with appropriate resources to resolve. - Promptly and effectively manage all queries and concerns, ensuring issues are registered and followed up on; manage corrective and preventive actions as needed. - Perform other related duties as assigned by management. - Adhere to established policies and procedures. Qualifications - Excellent customer service mindset navigating high touch clients - Excellent interpersonal and communication skills (both verbal and written) - Demonstrated ability to drive change - Strong analytical skills and attention to detail - Strong organizational skills Requirements - Team management experience - 5 years of related experience Education - Preferred: Bachelors Degree or equivalent Certifications Description - Certifications and/or licenses related to customs compliance are preferred. Location - MI Southfield - US017 - HomeOffice California - HomeOffice Colorado - HomeOffice Florida - HomeOffice Georgia - HomeOffice Illinois - HomeOffice Michigan - HomeOffice New York - HomeOffice North Carolina - HomeOffice Ohio - HomeOffice South Carolina - HomeOffice Tennessee - HomeOffice Texas - HomeOffice Virginia - HomeOffice Washington - HomeOffice West Virginia

Title: Global Mobility and Immigration Partner (Hybrid) Location: San Francisco, CA Category: HR & Total Rewards Job Description: This is a Hybrid role based out of our San Francisco office 2x per week With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. The People Operations team at OpenTable is dedicated to enhancing the employee experience while prioritizing efficiency and scalability. As a Global Mobility & Immigration Partner, you will play a critical role in leading global mobility and immigration needs. This role is responsible for leading and optimizing the company’s global mobility and immigration processes. It requires a highly proactive, organized, and diligent individual to ensure smooth, efficient, and effective handling of all related cases. The successful candidate will be a specialist in their field, ensuring that cases are not just handled but driven to successful and timely completion. Job Responsibilities: - As a Global Mobility & Immigration Partner, you will be the subject matter expert and evolve OpenTable’s global mobility and immigration programs, ensuring compliance, scalability, and a consistent employee experience across all markets globally. - Proactively gather and share knowledge on immigration laws, visa requirements, and standard methodologies with HR Business Partners and employees. - Own and lead the end-to-end process for global mobility, business travel and immigration cases, ensuring efficient and timely completion while creating a positive employee experience. - Support the development and continuous improvement of global mobility policies, ensuring alignment with local legal requirements and company objectives. - Anticipate and identify potential challenges and roadblocks, and effectively partner internally and with external parties to address these, providing innovative solutions. - Serve as the primary point of contact for HR Business Partners, external counsel, and employees, ensuring proactive communication regarding case statuses and managing processes effectively to minimize the need for follow-up. - Collaborate closely with external legal counsel to drive timely and accurate information, ensuring that all parties are kept informed and aligned. - Work closely with People Operations Specialists to align immigration and mobility processes with overall people operations, such as onboarding, payroll, and benefits administration. Leverage their knowledge of local regulations and practices to ensure compliance and to avoid delays. - Partner with other key internal teams such as Compensation, Payroll, Talent Acquisition and Legal to ensure smooth and efficient case management. - Identify and implement a scalable and structured approach to handling cases, enhancing efficiency and minimizing disruption and reactive urgent requests. - Establish a comprehensive and systematic process for collecting and analyzing data on all costs associated with immigration and mobility for active and upcoming cases. This includes relocation costs, visa expirations, renewals, and new applications providing accurate financial insights for strategic decision-making, budget planning, and executive approval. - Review and refine current processes to ensure a proactive approach, focusing on communication and process visibility for partners. - Regularly seek feedback from collaborators and adjust strategies as vital to meet business needs. Job Specifications: - 7+ years of experience in leading global mobility and immigration processes, including visa applications, renewals, and relocations across multiple regions, with a strong focus on USA and European immigration laws and regulations. - In-depth knowledge of immigration laws, visa categories, work permits, and global mobility standard processes, particularly within Europe. - Confirmed experience in managing sophisticated cases with tight deadlines, including the end-to-end handling of visa cases and relocations. - Experience in gathering, analyzing, and reporting on data related to immigration and mobility. - Exceptional organizational, communication and analytical skills. - Demonstrated ability to work independently and proactively in a fast-paced environment. - Experience in developing and maintaining case tracking systems and improving process efficiencies. - Experience with HR technology, specifically Workday and Zendesk - Experience in managing budgets for global mobility programs, including forecasting and cost analysis. - Flexibility with working hours due to the global reach of the business Benefits and Perks - Work from (almost) anywhere for up to 20 days per year - Focus on mental health and well-being: - Company-paid therapy sessions through SpringHealth - Company-paid subscription to Headspace - Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) - Paid parental leave - Generous paid vacation + time off for your birthday - Paid volunteer time - Focus on your career growth: - Development Dollars - Leadership development - Access to thousands of on-demand e-learnings - Travel Discounts - Employee Resource Groups - Free lunch 5 days per week - Beautiful office in the Empire State Building with lots of building amenities, such as a gym, multi-purpose room, in-building Starbucks, and more. Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $130,000-$160,000. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. #LI-B

• Leverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights • Serve as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage J.D. Power's data to gain high-value insights • Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values • Lead discussions with J.D. Power users at OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services

• Work cross-functionally to identify growth opportunities and develop action plans on customer accounts • Create a monthly pipeline of new business and manage the entire sales cycle including prospecting, outreach, needs analysis, demonstrations, negotiating, and closing business • Leverage advanced knowledge of paid search, social advertising, OTT/CTV, video advertising, search engine optimization, programmatic display, and retargeting to develop media plans and grow recurring media revenue • Consult with clients on their overall digital strategy and be able to present recommendations and communicate product value to both business and technical users • Audit customer websites to recognize areas to optimize with digital solutions that deliver on key performance indicators • Develop trusted partner relationships with customers to grow revenues over time • Analyze customer needs and implement strategies tailored to each organization • Maintain and report regularly on sales activity, revenue forecasts and closing timetables • Champion customers commitment through implementation phases and guide supporting teams to ensure customer satisfaction and success • Obtain competitive information and distribute as appropriate to guide marketing and sales strategies