Livingston International

Role Description Responsible for performing varied trade related functions to client’s scope of work residing within Livingston International’s Global Trade Management functions. Work in conjunction with the direct management, functional or client teams, and external parties as necessary to meet and exceed client deliverables. The incumbent may specialize in one or more functional areas such as classification, import/export operations, restricted party screening, special trade programs, reconciliation, post entry and vendor performance management. Key Duties & Responsibilities - Utilize Trade Applications & Software to analyze import and/or export data to create transactional documentation, KPI reports, perform HS & ECCN Classification, determining FTA Qualification applicability, etc. - Monitor and adhere to changing priorities as required by the Client(s), US Customs and other regulatory bodies, and management. - Research missing or incomplete forms or information with suppliers, carriers, and the client. - Respond and address client inquiries and requests. - Interact with internal and external parties including other Livingston employees, clients, brokers, freight forwarders and carriers. - Troubleshoot and resolve complex issues with their leadership teams support. - Contribute to process development and improvement. - Perform other related duties as assigned by management. - Adhere to established policies and procedures. Qualifications - Excellent communication skills, both written and oral. - Exceptional organizational and interpersonal skills. - The ability to identify issues and escalate appropriately. - The ability to set and manage priorities to meet all deadlines. - A basic knowledge of MS Office Suite, specifically with MS Word and MS Excel. - A desire to learn and to be coached toward a Sr. Trade Analyst role. - The ability to work both individually and in a team environment. - A positive and flexible attitude is required. Requirements - No experience required. Education - Required: High School/GED or equivalent. - Preferred: Bachelors Degree or equivalent. Competencies - Business Acumen and Straight Talk. - Accountability. - Customer First Focus. - Inclusion and Collaboration. - Agility. - Leading and Developing.

• Respond to incoming sales inquiries in a timely manner • Conduct full needs assessment to determine which services will meet prospects needs • Manage opportunity and lead pipelines for optimal sales results • Maintain accurate data in CRM system • Identify and qualify prospects via inbound lead requests • Collaborate with freight specialist on qualifying prospects • Conduct sales presentations over the phone • Onboard new customers and setup Livingston accounts

Role Description The Inside Sales - Inbound Trade Advisors respond to incoming sales inquiries in a timely manner. Conduct full needs assessment to determine which services will meet prospects' needs and/or wants. Manages the opportunity and lead pipelines to ensure optimal sales results. Maintains accurate and up-to-date data in customer relationship management (CRM) system. Qualifications - Proficient with Salesforce.com - U.S. and Canadian Brokerage knowledge - Familiarity with U.S. and Canadian customs compliance - Sales acumen - Effective time management - Proficient with client service - Effective communications skills via phone and email - Familiarity with using a telephony system Requirements - 2 years of related experience - Bachelors Degree or equivalent Benefits - Accommodations are available for applicants and employees with disabilities throughout the recruitment process. Company Description Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. Location: Anywhere in Canada. This role requires bilingual French and English.

• Responsible for new business development within an assigned territory. • Generate new business with new clients. • Build business relationships and execute sales strategies. • Meet and/or exceed quarterly and annual sales targets. • Present ongoing business reviews on all accounts. • Develop strategic territory plans. • Implement new business and ensure proper communication among all stakeholders. • Conduct thorough needs assessments of prospects to identify opportunities. • Negotiate pricing and contract terms with new clients.

Title: Traffic Agent Location: PA, US Department: Customs Brokerage Job Description: Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want. Job Type: Full Time Location: REMOTE - USA JOB SUMMARY The Traffic Agent is responsible for gathering international documentation and arranging domestic delivery to destination. This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor (Canada). KEY DUTIES & RESPONSIBILITIES - Prepare traffic files and instructions for delivery orders and ensure that the Bill of Lading is submitted when required. - Coordinate with Client Import Analyst and external parties for missing documents, required information, and other customer requests needed to obtain the customs release. - Confirm that Customs releases and steamship releases are obtained. - Verify supplementary charges prior to payment of invoices. - Maintain superior working relationship with clients, teams, co workers, transport companies and warehouses - Track/trace shipments to avoid potential storage/demurrage liabilities and delivery has been completed - Process emails on live shipments and import files into systems for clearance - Complete delivery orders and arrange pick-up - Complete payment of freight/terminals by guarantee, check or wire transfer as needed KNOWLEDGE & SKILLS - Familiarity with credit policies, traffic and forwarding methods and procedures - Must be able to coordinate desired delivery arrangements for clients from transportation companies - Familiarity with customs release process - Computer and Internet skills required - MS Office experience - Must have knowledge of international transportation - Negotiation skills - Client service oriented - Strong oral and written communication - Telephone etiquette - Strong organization and problem-solving - Prioritization and time management WORK EXPERIENCE – MINIMUM REQUIRED 1 year of experience EDUCATION Required: High School/GED or equivalent CERTIFICATIONS DESCRIPTION COMPETENCIES Business Acumen and Straight Talk Agility Customer First Focus Inclusion and Collaboration Accountability Leading and Developing All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Role Description The Traffic Agent is responsible for gathering international documentation and arranging domestic delivery to destination. This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor (Canada). Qualifications - Familiarity with credit policies, traffic and forwarding methods and procedures - Must be able to coordinate desired delivery arrangements for clients from transportation companies - Familiarity with customs release process - Computer and Internet skills required - MS Office experience - Must have knowledge of international transportation - Negotiation skills - Client service oriented - Strong oral and written communication - Telephone etiquette - Strong organization and problem-solving - Prioritization and time management Requirements - 1 year of experience - Required: High School/GED or equivalent Company Description Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Role Description The Service Coordinator is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquiries and issues and identifying root causes to ensure permanent resolution for assigned Clients. Provides secondary support for other Service Coordinators in their local “pool”. Key Duties & Responsibilities - Respond and resolve general and complex issues and inquiries and ensure that the issues are resolved at “root cause”. - Maintain and monitor the relationship with our clients, continuously assessing strengths, weaknesses, up-sell opportunities and threats. - Share information with the leadership and client service team to strengthen client relationships. - Ensure clients are completely satisfied with the response and resolution to their inquiries and complaints. - Research, respond and resolve complex client inquiries and issues such as information on import permits, refunds/amends, duty and tax calculations. - Research, respond and resolve general inquiries such as how to complete import documentation, classification, billing/invoice, providing release information and other general questions. - Respond to client issues and opportunities for improvement, including but not limited to: incorrect HS classification, slow release, incorrect billing codes or other invoicing concerns, missing paperwork, client process improvement needs. - Process credits/rebills & determine write off/collection issues within prescribed guidelines and process B2 refunds or amends. - Proactively provide clients with Livingston information based on needs identified during reactive client contacts. - Report client issues or concerns back to respective appropriate team member/department and work collaboratively to resolve to the client’s satisfaction. - Recognize when issues have not been resolved to client satisfaction and escalate matters as appropriate. - Handle Trade Compliance verification (audits). - Attend face-to-face client meetings as required and may be required to conduct client exit interviews. - Maintain up to date client and contact information and monitor client satisfaction based on information collected on the surveys. - Document all client interactions in required systems. - Other duties as assigned by management. Qualifications - Superior client service aptitude. - Strong written and verbal communication skills; comfortable interacting with both internal and external clients. - Good problem solving, judgement, analytical and decision-making skills. - Strong initiative skills with the ability to prioritize workload. - Good cross-functional, “team” player. - A solid foundation of operating systems knowledge. - Sound Livingston solution and technology knowledge and expertise. - Customs brokerage experience. - Proficient in Windows-based applications. - Knowledge of Customs requirements, procedures and regulations. - Proficient knowledge of Harmonized Tariff Schedule and regulations required. - Maintain a professional and business-like appearance. - Familiar with industry related websites to search for information to provide to clients. Requirements - 2 years of related experience. - High School/GED or equivalent. - Associates Degree or post-secondary education. Competencies - Business Acumen and Straight Talk. - Agility. - Customer First Focus. - Inclusion and Collaboration. - Accountability. - Leading and Developing. Company Description We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Role Description Livingston is seeking a motivated and detail-oriented Customs Logistics Intern to support our customs operations team remotely. This position offers an excellent opportunity to learn about international trade, customs regulations, and supply chain management. The intern will assist in various day-to-day activities related to customs documentation, import/export processes, compliance, and customer service. This internship will provide valuable exposure to the logistics industry and contribute to the smooth functioning of our operations. - Assist in preparing and reviewing customs documentation, including bills of lading, commercial invoices, packing lists, and other required paperwork. - Ensure accuracy and completeness of customs documentation, adhering to applicable regulations and guidelines. - Collaborate with the customs operations team to verify and update data in customs management systems. - Assist in creating, updating, and maintaining key performance indicators throughout the documentation process. - Support the coordination and tracking of import/export shipments. - Assist in communicating with customers, suppliers, and customs authorities to facilitate the movement of goods. - Learn about customs clearance processes, including tariff classifications, valuation, and duty calculations. - Assist in customs entry filing and applicable submission of partner government agencies. - Assist in conducting compliance checks to ensure adherence to customer operating procedures, customs regulations, laws, and company policies. - Learn about trade compliance practices, including sanctions, restricted party screening, and customs audits. - Provide support to customers regarding customs-related inquiries, clarifications, and updates on shipment status. - Identify opportunities for process improvement and efficiency in customs operations. Qualifications - Strong organizational and time management skills. - Currently pursuing a degree in logistics, supply chain management, international trade, or related field. - Strong attention to detail and ability to handle multiple tasks simultaneously. - Proficiency in MS Office applications, including Word, Excel, and PowerPoint. - Ability to work independently and collaboratively within a team environment. - Technological savviness. - Willingness to jump in and be proactive – able to anticipate needs. - Professional demeanor. Requirements - Related experience through internship or coursework. - 0-2 years of experience. - Required: Associates Degree or post-secondary education. Company Description Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance, and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports, and other strategic locations in North America, Europe, and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements, and develop your expertise in the complex and evolving world of trade.

Title: Customs Traffic Agent - Air & Sea Location: GA, US Department: Customs Brokerage Job Description: Traffic Agent Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want. Job Type: Full Time Location: Remote-based position | United States JOB SUMMARY The Traffic Agent is responsible for gathering international documentation and arranging domestic delivery to destination. This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor (Canada). KEY DUTIES & RESPONSIBILITIES - Prepare traffic files and instructions for delivery orders and ensure that the Bill of Lading is submitted when required. - Coordinate with Client Import Analyst and external parties for missing documents, required information, and other customer requests needed to obtain the customs release. - Confirm that Customs releases and steamship releases are obtained. - Verify supplementary charges prior to payment of invoices. - Maintain superior working relationship with clients, teams, co workers, transport companies and warehouses - Track/trace shipments to avoid potential storage/demurrage liabilities and delivery has been completed - Process emails on live shipments and import files into systems for clearance - Complete delivery orders and arrange pick-up - Complete payment of freight/terminals by guarantee, check or wire transfer as needed KNOWLEDGE & SKILLS - 2+ years of related experience - Familiarity with credit policies, traffic and forwarding methods, procedures, and industry standards. - Must be able to coordinate desired delivery arrangements for clients from transportation companies. - Familiarity with customs release process. - Client Service oriented – people skills with internal / external clients and coworkers. - Excellent oral and written communication, and strong organizational skills. - Excellent organizational skills, high attention to quality, detail, and accuracy, combined with the ability to manage multiple high priority tasks. - Strong interpersonal skills with the ability to effectively communicate both orally and in a written context. - Ability to work in a team environment and to interface with cross-functional teams. - Exceptional time management, attention to detail, accuracy, and completeness. - Strong analytical and problem-solving abilities. - Quick learner who thrives in a dynamic, rapidly changing environment. - Proficiency in Microsoft Office (Outlook, Word, Excel). - Strong organization and problem-solving - Prioritization and time management WORK EXPERIENCE – MINIMUM REQUIRED 2 years of related experience EDUCATION Required: High School/GED or equivalent CERTIFICATIONS DESCRIPTION COMPETENCIES Business Acumen and Straight Talk Agility Customer First Focus Inclusion and Collaboration Accountability Leading and Developing All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Role Description The Software Application Support and Trainer is responsible for monitoring the helpdesk and responding to incoming issues from external Clients; performing QA testing before deployment to Production to ensure accuracy and training clients on functionality, new programming and/or changes to new and/or existing software applications. Key Duties & Responsibilities - Serves as the first point of contact for clients reporting technical issues through our helpdesk system, email and/or telephone call. - Records all incoming and resolved issues into our helpdesk system. - Troubleshoots and analyzes issues to identify the root cause of the matter. - Collaboratively works with the Manager and/or Application Development team to determine an appropriate course of action to resolve the matter in a timely manner. - Reports rejected entry to the US Customs and Border Protection (CBP) and Canada Border Services Agency (CBSA) and works with the customs border agency to address and resolve the issue. - Trains new and/or existing clients on new software modules, changes, or logic. - Performs Quality Assurance testing of software applications to ensure the application performs as expected by the Application Developer prior to release to the production environment. - Reports test failures to the Application Developer. - Performs other related duties as assigned by management. - Adheres to established policies and procedures. Qualifications - Solid knowledge of US Customs. - Working knowledge of the CATAIR/PGA documents. - Ability to analyze, diagnose, and resolve issues. - Ability to document and outline specific steps in a clear and detailed manner (verbal & oral). - Excellent communication (written & oral) and interpersonal skills. - Excellent customer service skills. Requirements - 5 years of related experience. - High School/GED or equivalent. Competencies - Leading and Developing. - Agility. - Accountability. - Customer First Focus. - Inclusion and Collaboration. - Business Acumen and Straight Talk. Location HomeOffice New York