Livingston International

Role Description Reporting to the Director, Client Service, this position is responsible for the overall service level management for all clients within their region. Responsible for achieving team profitability, client retention, up-selling opportunities and client loyalty through performance management, training, coaching, mentoring and motivating staff. Key Duties & Responsibilities - Train, motivate, mentor, coach and manage the overall performance of staff members to achieve results. - Ensure delivery of exceptional client service to foster and enhance superior client relationships within the region. - Drive the revenue, profitability, retention, and client satisfaction to ensure the region meets or exceeds its targets. - Review attainment vs. target for the region and develop corrective actions where necessary. - Analyze data and run reports for clients within the region to identify trends and patterns, track lost business, determine and resolve root cause issues and increase client satisfaction and loyalty. - Manage and control the use of systems and technology, such as the Customer Relationship Management (CRM) tools, to drive efficiency in all client service operations. - Monitor and report service level statistics and other key performance indicators. - Develop processes and procedures to achieve regional goals and objectives. - Conduct root-cause analysis and create scalable solutions to resolve systemic issues or service delivery deficiencies. - Create and foster partnerships with other internal departments to resolve cross-functional communication or cooperation difficulties. - Assist direct reports with challenging barriers and obstacles they may encounter. - Maintain appropriate balance between client service and up-selling activities/sales focused revenue growth. - Attend client visits with the Client Service Managers as required. - Complete annual performance reviews with direct reports. - Perform other related duties as assigned by management. - Adhere to established policies and procedures. Qualifications - Excellent interpersonal skills. Ability to develop and maintain deep, consultative relationships with external and internal clients. - Good communication skills (both written and verbal). - Knowledge and experience with project management methodology and techniques. - Excellent problem solving and conflict resolution skills. - The ability to make and execute effective decisions based on factual content. - Comfortable preparing and making presentations to small and large audiences. - Ability to be self-motivated, creative and work in a challenging and stressful environment. - Ability to prioritize, plan and schedule activities. - Excellent understanding of customs brokerage process, procedures, regulations, and regulatory requirements. - Working knowledge of Microsoft Office software (MS Word, MS Excel, MS PowerPoint) and Customer Relationship Management tools. Requirements - 6 years of related experience. - Required: Bachelor's Degree or equivalent. Benefits - Competitive compensation. - Comprehensive benefits. - Transparent pay philosophy aligned with market data and job-related factors. - Incentive opportunities, benefits, and professional development. - Salary range for this position is CAD 84,455 - 127,000 CAD. Company Description At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. Diversity, Equity, and Inclusion at Livingston: We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply. Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities.

Role Description The Trade Administrator will support team members within the Global Trade Management division to gather, prep, and data enter documents; assist in mailings, and filing; and other tasks associated with supporting trade compliance on behalf of our clients. The Trade Administrator can be involved in many aspects of GTM processes including analyzing client data/documents. Key Duties & Responsibilities - Data entry. - Performing validation/quality checks on data entry. - Printing, sorting, and/or filing/storing documentation. - Preparing packages for shipments to customs. - Assisting with preparation of client materials. - Maintaining client information, documentation, and desk procedures. - Preparing documents for currency conversions and value adjustments. - Assisting with ongoing project tasks. - Perform other related duties as assigned by management. - Adhere to established policies and procedures. Qualifications - Ability and desire to learn on the job. - Proficient in MS Office applications, specifically Excel. - Detail oriented and capable of handling large amounts of data. - Ability to work under tight deadlines. - Excellent organizational skills. - Self-starting with great time management. - Strong communication skills, both written and verbal. - Demonstrated positive, professional attitude and commitment to personal, team, and company goals. Work Experience – Minimum Required - Required: Associates Degree or post-secondary education in Business. - Preferred: High School/GED or equivalent. Competencies - Accountability. - Agility. - Customer First Focus. - Inclusion and Collaboration. - Leading and Developing. Benefits En Livingston, estamos comprometidos a fomentar un ambiente flexible y orientado al crecimiento donde puedas prosperar. Nuestra cultura se basa en el respeto, el reconocimiento y la colaboración, y empoderamos a nuestro equipo con experiencia confiable, oportunidades de aprendizaje continuo y apoyo a largo plazo. Ofrecemos una compensación competitiva, beneficios integrales y una filosofía salarial transparente, alineada con los datos del mercado y los factores relacionados con el puesto.

Role Description Únete a Livingston y desarrolla tu carrera en el mundo del comercio internacional en constante cambio. Livingston es líder en el mercado, ofreciendo servicios de corretaje aduanal, consultoría en comercio internacional, cumplimiento normativo y transporte de carga en todo el mundo. Tipo de empleo: Full Time Ubicación: HomeOffice - Mexico City Responsible for performing varied trade related functions to client’s scope of work residing within Livingston International’s Global Trade Management functions. Work in conjunction with the direct management, functional or client teams, and external parties as necessary to meet and exceed client deliverables. The incumbent may specialize in one or more functional areas such as: - Classification - Import/export operations - Restricted party screening - Special trade programs - Reconciliation - Post entry and vendor performance management Qualifications - Excellent communication skills, both written and oral - Exceptional organizational and interpersonal skills - The ability to identify issues and escalate appropriately - The ability to set and manage priorities to meet all deadlines - A basic knowledge of MS Office Suite, specifically with MS Word and MS Excel - A desire to learn and to be coached toward a Sr. Trade Analyst role - The ability to work both individually and in a team environment - A positive and flexible attitude is required Requirements - No experience required Education - Required: High School/GED or equivalent - Preferred: Bachelors Degree or equivalent Competencies - Business Acumen and Straight Talk - Accountability - Customer First Focus - Inclusion and Collaboration - Agility - Leading and Developing Benefits En Livingston, estamos comprometidos a fomentar un ambiente flexible y orientado al crecimiento donde puedas prosperar. Nuestra cultura se basa en el respeto, el reconocimiento y la colaboración, y empoderamos a nuestro equipo con experiencia confiable, oportunidades de aprendizaje continuo y apoyo a largo plazo. Ofrecemos una compensación competitiva, beneficios integrales y una filosofía salarial transparente, alineada con los datos del mercado y los factores relacionados con el puesto.

Role Description Reporting to the Manager, Service Delivery (Production Supervisor – in some US locations), this position is responsible for the timely processing, rating (some locations) and release of all client shipments (some 24/7 operations) in accordance with Livingston’s operating procedures and service standards, ensuring commitment time is met to earn the clients' complete satisfaction. Key Duties & Responsibilities - Ensure accurate and timely processing of shipments which could include all modes of transportation. - Create customs entries through review, proper selection of client and client records, proper vendor and keyword selection, interpretation of documentation for all clients' shipments, in a one-step process for both high and low value shipments. - Data entry of shipment information for release (NSC), rating and billing and ensuring that all mandatory fields are completed and accurate. - Ensure correct value for duty is reported based on invoice details and terms of sale. - Contact Release Import Analyst or the client service team as required for missing documentation, information or instructions necessary to release a shipment. - Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates). - Ensure that all LI,I SOP's, ESPs (Exceptions to Standard Procedures) and business rules are adhered to following special client instructions, notes and alerts. - Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations. - Research and respond to Call Center requests for information (ranges from BOL update to driver waiting) in a professional manner via phone or email in non-Air/Sea locations. - Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations in compliance with Customs requirements Livingston standards. - Escalate two-step release requirements, authorization or release issue resolution to the Client Import Analyst, Release Import Analyst or Supervisor in the US or the Customs Specialist supporting Release Operations in Canada. - Update, approve and release information for billing as required. (Canada only) - When applicable, assist in billing and data entry (ASR – automated systems rating) where required. - Participate fully with other team members in the day-to-day operation of Release Operations. - Endeavor to utilize and take advantage of system automation tools that are available to support release processing. - Perform other related duties as assigned by management. - Adhere to established policies and procedures. Qualifications - Excellent oral and written communication and organizational skills. - Client Service oriented -- interpersonal skills with internal/external clients and coworkers. - Ability to handle large volumes and meet tight deadlines. - Attention to detail; organization, completeness and accuracy. - Good analytical skills with problem-solving ability. - Ability to make decisions and recommendations within authorized limitations. - Excellent time management skills. - Ability to present a professional image. - Knowledge of Word and Excel software. - Office equipment/machinery used: Personal computer and common business machines/software. Requirements - No experience required. Education - Required: High School/GED or equivalent. - Preferred: Associates Degree or post-secondary education. Certifications Description - Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained. - Successful completion of the CCS examination is a mandatory requirement for further advancement. Competencies - Business Acumen and Straight Talk. - Customer First Focus. - Inclusion and Collaboration. - Leading and Developing. - Agility. - Accountability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Role Description The Trade Management Executive is responsible for new business development within an assigned territory. This includes but is not limited to: - Generating new business with new clients - Building business relationships - Executing sales strategies - Meeting and/or exceeding quarterly and annual sales targets - Presenting ongoing business reviews on all accounts Key Duties & Responsibilities - Develop strategic territory plans (within a pre-defined geographic territory) which include the identification of high to medium potential accounts - Generate account shares by proactively identifying new opportunities to introduce Livingston’s services and solutions for new clients secured - Implement new business and ensure proper communication among all stakeholders - Establish and maintain business relationships with new clients - Conduct thorough needs assessments of prospects and identify other opportunities for Livingston’s solutions - Work closely with other team members to draft Request for Proposal (RFPs) and ensure clients receive it by specified date - Negotiate pricing and contract terms with new clients and work closely with other cross-functional departments to review, edit, and finalize contracts - Develop contact and strategic account plans in conjunction with other cross-functional departments - Liaise with sales and other departments to ensure effective communication of new clients’ issues (e.g. pricing, solutions, financials, etc.) - Achieve or exceed sales targets as assigned by Director, Business Development - Perform other related duties as assigned by management - Adhere to established policies and procedures Qualifications - Excellent communication and interpersonal skills (both verbal and written) - Excellent B2B sales and key account management skills - Demonstrated ability to open and close business sales - Proven track record to achieve and exceed sales target goals - Strong organizational skills with the ability to prioritize workload and meet tight deadlines - Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint) - High initiative, self-motivated, and results-oriented - Working knowledge of a customer relationship management (CRM) system e.g. salesforce.com Requirements - 5 years of related experience Education - Required: Associates Degree or post-secondary education - Preferred: Bachelors Degree or equivalent Benefits - Competitive compensation - Comprehensive benefits - Transparent pay philosophy aligned with market data and job-related factors - Incentive opportunities - Professional development Company Description At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. Diversity, Equity, and Inclusion at Livingston: We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply. Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application.

Role Description The Client Service Manager (CSM) is responsible for managing Livingston client satisfaction. The CSM will be the client’s key business contact for all brokerage related activity, building strong relationships with client financial decision makers, increasing client retention and identifying opportunities for growth. Key Duties & Responsibilities - Manage all aspects of client's portfolio directly with the client. - Conduct client visits (virtual and in person) to understand their cross-border trade requirements. - Understand client history, providing appropriate reports, analyzing client information in appropriate systems, determine strengths, weaknesses, opportunities and threats. - Establish strong relationship with client decision-makers. - Primary Livingston contact with clients. - Proactively contact client base to confirm satisfaction and identify new opportunities. - Client education for regulatory updates and new requirements from Customs and other government agencies. - Point of resolution for escalated issues. - Project managing new client onboarding. - Support execution of sales team growth and retention strategy. - Monitor and act upon client satisfaction survey results. - Lead periodic business review meetings with clients. - Obtain key information to build strong business profiles including information on key contacts, locations, and standard operating procedures. - Operational problems, time sensitive situations and troubleshooting. - Respond and manage urgent client issues in a timely manner. - Identify preventive measures to avoid repetitive service failures. - Lead internal cross-functional teams to address process improvements. - Perform other related duties as assigned by management. - Adhere to established policies and procedures. Qualifications - Excellent communication and interpersonal skills (both written and verbal) with the ability to deal effectively with all levels of staff and management internally and in client organizations. - Excellent organizational skills with the ability to drive change and deliver targeted results. - Excellent problem-solving skills with the ability to work in a stressful environment. - Excellent understanding of supply chain process, procedures and regulations. - Strong working knowledge of CRM and Microsoft Office (Word, Excel, PowerPoint). - Effective presentations skills to small and large audiences. - Knowledge and experience with project management methodology and techniques. Requirements - 3 years of related experience. - Required: Associates Degree or post-secondary education. - Preferred: Bachelors Degree or equivalent. Benefits - Competitive compensation. - Comprehensive benefits. - Transparent pay philosophy aligned with market data and job-related factors. - Incentive opportunities. - Professional development. Company Description At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. Diversity, Equity, and Inclusion at Livingston: We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process.

Role Description Responsible for performing varied trade related functions to client’s scope of work residing within Livingston International’s Global Trade Management functions. Work in conjunction with the direct management, functional or client teams, and external parties as necessary to meet and exceed client deliverables. The incumbent may specialize in one or more functional areas such as classification, import/export operations, restricted party screening, special trade programs, reconciliation, post entry and vendor performance management. Key Duties & Responsibilities - Utilize Trade Applications & Software to analyze import and/or export data to create transactional documentation, KPI reports, perform HS & ECCN Classification, determining FTA Qualification applicability, etc. - Monitor and adhere to changing priorities as required by the Client(s), Customs and other regulatory bodies, and management. - Interact with internal and external parties including other Livingston employees, clients, brokers, freight forwarders and carriers. - Troubleshoot and resolve complex issues. - Respond to inquiries from customers, brokers, freight forwarders, carriers, US Customs and other regulatory bodies. - Audit Trade Analyst work for quality and compliance. - Develop and deliver desk side training to Trade Analysts. - Contribute to process development and improvement. - Assist Manager in daily workflow oversight and management. - Adhere to established policies and procedures. - Perform other related duties as assigned by management. Qualifications - Superior communication skills, both written and oral. - Excellent organizational and interpersonal skills. - The ability to analyze and solve problems quickly. - Excellent customer service skills. - The ability to set and manage priorities to meet all deadlines. - Proficiency in MS Office Suite, specifically with MS Word and MS Excel. - Display the characteristics of a leader. - The ability to make informed decisions in sometimes stressful situations. - A positive and flexible attitude is required. - A developed level of subject matter expertise in at least one of the following areas: - Import HS Classification - Export ECCN Classification - Reconciliation and/or Valuation - Broker Management - Post Entry - Free Trade Solicitation & Qualification - Freight & Export Operations - US Customs Brokerages Operations Requirements - 3 years of related experience. Education - Required: High School/GED or equivalent. - Preferred: Bachelors Degree or equivalent. Benefits - Competitive compensation. - Comprehensive benefits. - Transparent pay philosophy aligned with market data and job-related factors. - Incentive opportunities. - Professional development. Company Description At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. Diversity, Equity, and Inclusion at Livingston: We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process.

Role Description The Advisor utilizes industry expertise and/or specialized knowledge to complete assigned tasks and projects. Qualifications - 0-2 years of experience - Preferred: Bachelor's Degree or equivalent Requirements - Analyze data, work on projects, and/or oversee campaigns related to area of expertise. - Understand customer needs and requirements related to area of expertise. - Work on multiple projects of moderate size/complexity concurrently. - Ensure timely and effective completion of projects and initiatives. Knowledge & Skills - Ability to think strategically, to analyze complex situations and problems, and propose innovative solutions. - Motivated learner who seeks to understand new ways of delivering value to internal and external stakeholders. - Ability to manage projects, meet deadlines, and work well under pressure. - Ability to understand business and system requirements. - Client service mindset. - Collaborative team player working across all levels of the organization. - Excellent analytical and problem-solving skills. - Self-motivated, highly organized with demonstrated ability to work multiple projects concurrently. - Strong communication (verbal and written), interpersonal and facilitation skills. - Strong technology utilization skills. Benefits - Competitive compensation - Comprehensive benefits - Transparent pay philosophy aligned with market data and job-related factors - Incentive opportunities - Professional development Company Description At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. - Diversity, Equity, and Inclusion at Livingston - We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. - Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment.

Role Description The Quality Manager is responsible for supporting the operational execution of the Quality Management System (QMS) framework while leading the organization’s audit process. This role ensures audit activity is structured, effective, and closely connected to both Release Operations and Service Delivery Operations. The position translates audit findings into practical, actionable insights by driving corrective action, strengthening process discipline, and building capability through targeted training, coaching, and follow-through. The Quality Manager plays a critical role in reinforcing quality standards, improving operational consistency, and embedding continuous improvement across the U.S. Customs Solutions organization. The ideal candidate MUST have Customs Brokerage experience. Qualifications - Understanding of customs import process (Operations, CBP, & Standard Operating Procedures) - Understanding of Partner Government Agencies - Understanding of customs & logistics procedures in relation to Ocean, Air, Rail, and Truck models - Excellent attention to detail - Understanding of customs import audit procedures - Ability to interface with different personnel & teams - Effective questioning & fact-finding skills to determine essential requirements & information - Ability to work as a team player with operations and peers to establish goals, objectives, and action plans - Excellent knowledge of continuous improvement and quality management - The ability to lead change and achieve goals through collaboration, service excellence, influence, and partnership - Professional certification in project management, or data analytics a plus Requirements - 5 years of related experience Education - Preferred: Bachelors Degree or equivalent Benefits - Competitive compensation - Comprehensive benefits - Transparent pay philosophy aligned with market data and job-related factors - Incentive opportunities - Professional development Company Description At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.

Role Description This position is responsible for the quality assurance and project initiatives of the day-to-day operation focusing on Strategic Accounts. The Quality Manager ensures proper procedures are being documented, followed, and updated as needed through the project management methodologies. The candidate is responsible for all projects related to efficiency, operation and compliance regarding strategic accounts. The candidate is expected to initiate, influence, and lead specific initiatives regarding quality and process improvement. This role will work directly and indirectly with various teams servicing different functions within the customs process. Key Duties & Responsibilities - Ensure business projects and procedures are executed effectively and efficiently – on time and within budget. - Oversee projects and develop and maintain project management methodologies, standards, and tools. - Oversee procedure qualities by reviewing and ensuring that processes are running efficiently and address inefficiencies within processes and procedures. - Influence and lead internal and teams, interface with all key functions/teams within Livingston Leadership, and engage with the system teams in order to deploy best practices and standardization on procedures. - Define, communicate, and execute the vision and strategies for effective implementation of projects within the organization. - Document inefficiency within procedures that are impacting production quality and execute plans for improvements. - Track and monitor department projects related to process improvement, efficiencies, and procedural changes that will impact teams and are completed in a timely manner. - Schedule and balance team activities to meet deadlines for deliverables and meetings. - Provide periodic review of procedures and team performance using both formal and informal mechanisms; mentor team members in best practices and provide skill development. - Support management with related quality issues that require project initiation for process improvement and development. - Provide detailed and executive level status reports and updates to leadership regarding projects and quality findings. - Entry audit as needed. - Deliver engaging, informative, and well-organized presentations. - Lead and manage indirect team members within the organization. - Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others. - Perform other related duties as assigned by management. - Adhere to established company policies and procedures. Knowledge & Skills - Understanding of customs import process (Operations, CBP, & Standard Operating Procedures). - Understanding of Partner Government Agencies. - Understanding of customs & logistics procedures in relation to Ocean, Air, Rail, and Truck models. - Excellent attention to detail. - Understanding of customs import audit procedures. - Ability to manage multiple support teams with projects, meet assigned deadlines, interface with different personnel & teams. - Effective questioning & fact-finding skills in order to determine essential requirements & information. - Exceptional interpersonal, communication and presentation skills with the ability to present to all levels in the organization including executive leadership and employees. - Ability to critically evaluate information from multiple sources, reconcile conflicts, decompose high level information into details and abstract low-level information to a more general understanding. - Understanding and effective use of project management skills & concepts. - Ability to work as a team player with operations, stakeholders, and peers to establish goals, objectives, and action plans. - Excellent leadership capabilities, strong judgment, and the ability to work effectively with and influence clients, team members, management, and external groups. - Excellent knowledge of continuous improvement and quality management. - The ability to lead change and achieve goals through collaboration, service excellence, influence, and partnership. - Effective feedback and coaching skills, in person and virtual environment. - Highly effective decision-making and judgment with a sense of urgency and a proactive approach. - Proven analytical and strategic abilities. Work Experience – Minimum Required - 5 years of related experience. Education - Preferred: Bachelor's Degree or equivalent. Competencies - Accountability. - Agility. - Business Acumen and Straight Talk. - Customer First Focus. - Inclusion and Collaboration. - Leading and Developing. Job Type - Full Time. Location - Home Office Texas.