CluneTech is a suite of companies providing industry-leading solutions that make business better #BestWorkplaces25
Client Onboarding Specialist
Location
Philippines
Posted
16 days ago
Salary
0
Seniority
Mid Level
Job Description
Client Onboarding Specialist
CluneTech
• Deliver a world-class onboarding experience for Strategic Partners and their clients, building confidence and trust from day one • Lead client implementation kick-off meetings and drive projects through to successful completion • Manage multiple onboarding projects simultaneously while maintaining exceptional attention to detail and stakeholder alignment • Facilitate discovery and information-gathering sessions to understand client requirements and operational needs • Configure TransferMate solutions to support client-specific workflows and business objectives • Act as the central point of ownership across implementations—managing communication, timelines, risk mitigation, issue resolution, and stakeholder expectations • Collaborate cross-functionally with Sales, Operations, Product, and technical teams to deliver seamless client launches • Support partners and clients post go-live, ensuring ongoing success and a strong customer experience throughout the onboarding journey • Identify opportunities to improve onboarding processes, enhance efficiency, and elevate the client experience at scale
Job Requirements
- Bachelor’s Degree or Diploma in a relevant discipline, or equivalent industry experience
- More than 2 years’ experience delivering complex implementation or onboarding projects within a SaaS, fintech, or technology-driven environment
- Strong exposure to Client Onboarding, Customer Success, Implementations, Project Management, or Technical Solutions
- Confidence managing multiple stakeholders, priorities, and timelines in a fast-paced environment
- A solutions-oriented mindset with the ability to navigate challenges, remove blockers, and keep momentum moving forward
- Excellent presentation, communication, and relationship-building skills, with the ability to engage both technical and non-technical audiences
- Strong organisational and time-management capabilities, with a proactive and highly accountable approach to delivery
- Experience achieving onboarding, implementation, or customer satisfaction targets
- High attention to detail and a commitment to delivering an exceptional customer experience
- Strong technical fluency, including experience working with API integrations
- Advanced proficiency across Microsoft Office tools, including Excel, Outlook, Word, and PowerPoint
- Excellent spoken and written English, including grammar, spelling, and professional presentation skills.
Benefits
- Competitive annual leave and additional days per length of service
- Remote working
- Maternity and paternity leave
- Compassionate leave
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