Role Description Ansible Health is seeking a skilled and motivated Onboarding Specialist / Medical VA to join our innovative team. As a key member of our patient-centric approach to healthcare delivery, you will play a dual role in guiding new patients through their onboarding journey while managing essential clinical administrative duties. This position combines exceptional customer service with medical documentation expertise, ensuring both smooth patient transitions and efficient clinical operations. The ideal candidate will demonstrate exemplary professionalism, excellent English language communication skills, and outstanding organizational abilities with meticulous attention to detail. This position offers an exciting opportunity to contribute significantly to our patient-centric approach in healthcare delivery. Responsibilities - Customize initial discussions based on patient needs, ensuring they understand how the program can address their specific health conditions, providing personalized benefits rather than general services. - Manage inquiries through multiple communication channels (phone, email, etc.), including voicemail inbox management and message routing, providing prompt and accurate responses. - Process and manage referrals, working towards efficient conversion within a 7-10 day timeframe while managing multiple referral loop processes for a large patient panel. - Perform comprehensive data entry including clinical survey scores/results, diagnostic tests, remote physiologic monitoring (RPM), and remote therapeutic monitoring (RTM) data streams. - Schedule and coordinate patient appointments while maintaining communication with patients regarding their care schedule. - Manage and process inbound and outbound medical records, ensuring proper documentation and organization. - Maintain accurate EMR records by updating care notes, face sheets, and ensuring the integrity of patient information. - Attend clinical meetings, take detailed notes, and follow up on action items and project timelines. - Collaborate with a multidisciplinary team of physicians, engineers, designers, and care team members to continuously improve patient care delivery. - Resolve patient issues and complaints, identifying problems and finding appropriate solutions to ensure patient satisfaction while maintaining professional communication throughout the process. - Achieve daily call quotas of 75-100 interactions. - Adhere to established performance metrics to qualify for incentive plans tied to performance. Qualifications - Bachelor's degree in a relevant field, such as healthcare, nursing, or a related clinical discipline. - 2+ years of professional experience in a customer service or healthcare setting, demonstrating a deep understanding of patient care and care coordination. - Solid grasp of the US healthcare system and its intricacies. - Exceptional written and verbal English communication skills. - Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment. - Proficiency with CRM systems, EMR software, and standard office applications (e.g., Google Suite). - Training or experience in clinical medicine, such as a nursing degree, nursing assistant, or clinical scribe. - Typing speed of at least 60 words per minute. - Reliable internet connection (at least 30 Mbps) and a quiet home environment for work. - Ability to work in US time zones (EST). Requirements - Experience in the healthcare industry or with medical terminology. - Familiarity with remote patient monitoring systems. - Knowledge of HIPAA regulations and healthcare privacy practices. Benefits - Flexible PTO and HMO coverage. Job Details - Full-time: 40 hours a week (with a possible shifting schedule including weekends). - Location: Remote (offshore, and willing to work US hours - EST/EDT).

Role Description The Client Care Coordinator’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution. - Recommend potential products or services by recognizing and analyzing client needs. - Contribute to team effort by accomplishing related results (personal metrics). - Manage high volume of incoming client requests via telephone, email, and web chat. - Keep accurate records of client interactions in necessary systems (i.e. PAWS). - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - High school diploma or equivalent is required. - One year of Customer Service experience (Call Center, etc.) is required. - Excellent communication skills are required. - Ability to multi-task, prioritize and manage time effectively is required. - Strong client contact handling skills and active listening skills are required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Role Description The Client Care Coordinator’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution. - Recommend potential products or services by recognizing and analyzing client needs. - Contribute to team effort by accomplishing related results (personal metrics). - Manage high volume of incoming client requests via telephone, email, and web chat. - Keep accurate records of client interactions in necessary systems (i.e. PAWS). - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - High school diploma or equivalent is required. - One year of Customer Service experience (Call Center, etc.) is required. - Excellent communication skills are required. - Ability to multi-task, prioritize and manage time effectively is required. - Strong client contact handling skills and active listening skills are required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Role Description 2020 Companies is seeking an Onboarding Coordinator to join our Shared Services Team! The Onboarding Coordinator is responsible for delivering a high-quality, seamless hiring experience in a high-volume, fast-paced environment. This role manages all candidate onboarding activities from offer acceptance through the first day of employment, serving as the primary point of contact for new hires while partnering closely with recruiters, hiring managers, and internal stakeholders. The Onboarding Coordinator also provides critical operational and administrative support to ensure smooth departmental functions and compliance with all applicable employment laws. Job Description: - Onboarding - Serve as the primary point of contact for new hires, guiding them through every step of the onboarding process from offer acceptance to day one. - Partner with recruiters and hiring managers to ensure candidates are efficiently and expeditiously guided through the hiring process. - Continuously monitor the applicant tracking system to ensure timely candidate flow and completion of all required tasks. - Order and track pre-employment screenings in a timely manner. - Manage I-9 compliance and ensure timely completion of all USCIS requirements. - Ensure all necessary system logins and access are set up for incoming new hires. - Manage and troubleshoot post-offer applicant tracking system access issues. - Use sound judgment and appropriate resources to disposition candidates in accordance with client and company guidelines. - Partner with HR and Legal regarding changing regulatory demands as needed. - Ensure adherence to FCRA, EEO, and all related federal and state employment laws. - Maintain excellent data integrity across all onboarding-related systems. - Track and report on new hire progress to leadership teams. - Continuously identify opportunities to improve the onboarding process and enhance the overall candidate experience. - Operations & Administration - Handle daily organizational and administrative tasks to support departmental operations. - Manage travel arrangements, scheduling, and other logistical needs for the team. - Analyze and audit data for accuracy and completeness. - Maintain a high level of customer service during inbound and outbound communications. - Communicate in a timely and professional manner with all candidates and internal stakeholders. - Provide accurate and timely responses to all inquiries and general correspondence. - Assist with ad-hoc operational tasks as needed. Qualifications - High school diploma or equivalent required. - 1–2 years of relevant experience in onboarding, human resources, or recruiting preferred. - Strong organizational skills with the ability to manage multiple tasks simultaneously. - Excellent written and verbal communication skills, with a strong attention to detail and accuracy. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), including working knowledge of basic formulas and functions. - Previous data entry experience strongly preferred. - Ability to be resourceful and proactive when issues arise. - Strong problem-solving skills and sound judgment under pressure. - Customer service-oriented attitude with excellent interpersonal and collaboration skills. - Ability to work both independently and as part of a team. - Ability to thrive in a fast-paced, dynamic environment. Benefits - Receive $17.00/hr, paid weekly. - Work remotely, from home. - Health/Dental/Vision benefits. - 401K Program with matching. - Paid Time Off. - Paid Holidays. - Mobile Reimbursement. - Scholarship opportunities for employees and direct family members. - Employee Assistance Program. - Leadership Development Program. - Employees' special pricing for multiple clients.