• Lead, mentor, and manage a team of Training & Quality associates to plan and execute training calendars, QA audits, and quality improvement projects with accuracy and timeliness. • Monitor team performance against quality scorecards, audit pass rates, training completion rates, and other TQA KPIs to ensure departmental targets are consistently met or exceeded. • Conduct regular 1:1 meetings, performance reviews, and targeted coaching sessions to strengthen associate skills in training facilitation, QA evaluation, and feedback delivery. • Analyze QA audit results, error trends, and training effectiveness data to identify skill gaps, recommend targeted interventions, and implement continuous improvement initiatives. • Collaborate with Operations, Client Services, HR, and Product teams to align training content and quality standards with evolving business requirements and organizational goals. • Oversee calibration sessions, quality audits, and training evaluations; ensure all findings, corrective actions, and training records are tracked and reported accurately using LMS, QA tools, or similar platforms. • Lead the development, documentation, and periodic review of training content, SOPs, quality rubrics, and knowledge base articles to support scalability and standardization. • Manage quality-related escalations and serve as the primary point of contact for complex performance, compliance, or training delivery issues. • Participate in strategic planning, departmental reviews, and leadership meetings to contribute to the direction of Training & Quality initiatives. • Lead or support cross-functional projects aimed at improving training effectiveness, quality scores, onboarding speed, or agent performance. • Perform other duties as assigned by leadership.

• Establish, cultivate, and maintain strong relationships with key retailers, convenience channel accounts, and distributor partners • Oversee the design and implementation of retail programs across chain grocery, convenience accounts, and high-volume outlets • Build relationships and call on local and regional decision-makers for convenience stores • Develop and utilize data-driven tools to identify opportunities to enhance retail execution and increase sales • Maintain clear and effective communication with distributors, the internal sales team, and retailer contacts • Drive distributor engagement by providing support, training, and guidance • Coordinate with frontline sales networks and distributor teams to close distribution gaps • Create, communicate, and recap programming opportunities, including ROI analysis • Develop and maintain new business and accounts within the convenience channel

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date • Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts • Partner with Customer Success to assess customer health and drive the appropriate renewal solution • Maintain and report an accurate forecast of renewals within assigned book • Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale • Escalate whenever appropriate to help resolve customer concerns • Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals • Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities • Collaborate cross functionally with Legal and Deals Desk as applicable • Recommend and contribute to process improvements

Manager Information Technology Location: AZ-Tonopah Job Description: Company: APS Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Summary Manager Information Technology | Palo Verde Digital Transformation This role plays a key leadership part in advancing digital transformation at Palo Verde, helping modernize how technology supports safe, reliable, and efficient operations. As a Manager of Information Technology, you’ll guide a team that designs and delivers digital solutions that improve how work gets done, how data is used, and how systems perform. Your leadership directly supports APS’s mission by enabling smarter decision‑making, strengthening reliability, and ensuring technology investments align with enterprise standards that protect our people, systems, and communities. What Your Day Would Be Like: - Lead, coach, and develop a technology team delivering digital solutions that improve operational efficiency, reliability, and data‑driven decision making at Palo Verde. - Partner closely with business units to identify priorities, translate needs into digital capabilities, and deliver solutions that create real operational value. - Guide the design and implementation of new technologies while ensuring seamless integration with existing Palo Verde systems. - Ensure digital initiatives align with enterprise transformation goals, cybersecurity expectations, and compliance requirements. - Manage financial planning, vendor coordination, and resource allocation to deliver results responsibly and efficiently. - Foster a culture of continuous improvement, accountability, and high customer satisfaction across the team. Who We’re Looking For: - Experience leading and developing IT teams delivering technology or digital transformation initiatives. - Ability to partner effectively with business stakeholders to prioritize work and translate needs into practical technology solutions. - Strong understanding of integrating new digital tools with existing systems while maintaining reliability, security, and compliance. - Experience overseeing vendor relationships, budgets, and team performance. - A leadership style focused on collaboration, accountability, and continuous improvement. - Alignment with APS values and a commitment to delivering high‑quality service and outcomes. Minimum Requirements Manager Information Technology | Palo Verde Digital Transformation - BS in Computer Science, Business or related degree or equivalent work experience. - PLUS eight to ten (8-10) years progressively responsible related experience in area/s of assignment is required to obtain an advanced understanding of information and/or communication systems, operating systems, network communications, equipment and infrastructure. - AND three (3+) years experience working at a Nuclear Generating Station is preferred. - Demonstrated leadership skills required. - Previous supervisory experience preferred. - Demonstrated high quality oral, written and presentation communication skills, high quality interpersonal and people management skills, and demonstrated experience in project management. - Extensive experience in the development, integration, and support of information and communication systems applications, distributed and mainframe environments, network architecture and sub-systems, distributed and mainframe server architectures cross platform interfaces. - Extensive experience in information systems methodologies, systems guidelines & architectures, and technologies. Nuclear requirement: Any PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill their obligation as an ERO member. This is a condition of employment at PVNGS. Roles and Responsibilities defined in Policy 1503 and implementing policy guide are applicable to all PVNGS employees. This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120 ) (collectively, U.S. Export Control Laws). Therefore, this position requires applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants for this position will be required to confirm their U.S. person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. Major Accountabilities 1) Leads the planning, prioritization, and execution of Palo Verde Digital Transformation initiatives aligned to APS and Palo Verde strategic objectives. 2) Translates Palo Verde's business needs into technology-enabled solutions, including AI/ML, data analytics, and automation capabilities. 3) Oversee the design, development, and deployment of Palo Verde AI/ML, digital experience, business intelligence, and advanced analytics solutions 4) Oversee Palo Verde data architecture, integration, and pipeline development in coordination with data engineering teams 5) Lead and develop a cross-functional Palo Verde Digital Transformation team 6) Manage relationships with technology vendors, consultants, solution providers and Nuclear industry supporting Palo Verde Digital Transformation initiatives 7) Ensures departmental costs remain within approved budget. Continually improves department work processes. 8) Develops unit level strategic plans that support corporate and I/S plans. Supports client planning process and prioritization for systems technology implementation. Assigns, directs, facilitates, reviews and approves unit work activities. Ensure effectiveness and productivity of the work unit. 9) Maintains knowledge and understanding of business processes. Manages, negotiates, and meets client's expectations. Implements performance management programs. Spends time with staff on performance focusing. Develops and retains a highly skilled technical team including a supervisory backup. Actively seeks to improve own skills and knowledge to apply to current and emerging business and technical environment. Ensures appropriate staffing levels and that staff has technical skills and business skills to support objectives of the organization. 10) Acts to produce effective teams. Ensures the development of a cooperative culture that supports team accomplishments. 11) In a timely manner, communicates issues openly and honestly with staff, peers, management and customers. Export Compliance / EEO Statement This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person. Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace. Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person). In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location. - Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). - Working from a home office requires adequate technology and an appropriate ergonomic set up. - Role types are subject to change based on business need. Any PVGS employee may be called upon for random Fitness For Duty Testing (FFD) during scheduled working hours. Employees must report to FFD at Palo Verde as soon as reasonably practicable, but no more than 120 minutes after being notified. Employees who are onsite when notified will have no more than 60 minutes to report after being notified. Nearest Major Market: Phoenix Job Segment: Nuclear, Energy