• Partner with assigned accounts to support achievement of annual Top-Line Sales plans. • Collaborate with retail partners and internal teams to develop account strategies. • Identify and expand relationships within existing accounts. • Coordinate and support marketing initiatives that help retailers showcase Moen products. • Gather insights on market trends and customer experiences.

Role Description The Senior Director, Ecommerce Marketing is responsible for leading and executing ecommerce marketing strategies across multiple online marketplaces, including Amazon and other retail.com platforms. This role manages the day-to-day relationship with the third-party Amazon agency and serves as the primary ecommerce marketing partner to Brand teams—supporting planning, execution, optimization, and performance reporting. This position works closely with the Ecommerce Sales, Digital/Media, and Creative teams to develop and evaluate ecommerce marketing programs against defined KPIs, with a focus on driving profitable growth and optimizing marketing spend. Key Responsibilities - Lead the development and execution of the eCommerce Business plan. - Develop and execute the Amazon business plan, delivering all financial and business development KPI’s. - Lead and develop the eCommerce Customer Development team. - Partner with all cross-functional partners to develop ecommerce budgets, spend cycles, and KPI reporting. - Provide brand-specific insights and guidance to maximize opportunities, efficiency, and return on spend. - Deliver regular performance reporting, including sales, profitability, ROAS, and risks or challenges (e.g., out-of-stocks, supply chain constraints). - Optimize marketing investment by brand, working with the brand team and agency partners to leverage Amazon advertising solutions (AMS, AMG, AAP) to drive conversion and profitability. - Apply deep understanding of Holistic Health brands, brand positioning, customer demographics, and shopper behaviors to drive conversion and profitable growth across Amazon and other retail.com platforms (e.g., Walmart.com, Costco.com, Walgreens.com). - Collaborate cross-functionally with Brand, Sales, and all internal stakeholders to align on content, execution, and priorities; proactively surface and escalate risks as needed. - Serve as a subject-matter expert on ecommerce marketing best practices and trends; contribute ecommerce expertise to cross-functional initiatives and projects. Performance Indicators - Achievement of ecommerce sales, profitability, and ROAS targets. - Effective budget management, spend optimization, and forecasting. - Quality, consistency, and actionability of reporting and insights. - Strength of cross-functional partnerships and execution effectiveness. Key Relationships - Internal: Ecommerce Sales, Brand Marketing, Digital/Media and Creative teams, Senior and Executive stakeholders (as a strategic partner, not owner). - External: Ecommerce and consumer platforms (e.g., Amazon, retail.com partners), Third-party ecommerce agencies. Experience and Education Requirements - Bachelor’s degree in Business, Marketing, Management, or a related field; Master’s degree preferred. - 12+ years of progressive experience in ecommerce, digital marketing, wholesale, or retail environments. - 8–10+ years of hands-on ecommerce marketing experience, with deep expertise in Amazon platforms and tools. - Strong working knowledge of ecommerce technologies, analytics, and performance measurement. - Demonstrated experience leading large-scale programs and initiatives with significant stakeholder management requirements. - Proven ability to influence cross-functional teams and drive results without direct authority. - Advanced functional expertise within ecommerce and digital marketing disciplines. Compensation and Benefits - The approximate pay range for this position is $230,000 to $250,000.00. - Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage, and a broad range of other benefits.

• Works with leadership to coordinate efforts and resolve issues • Works with the department prioritizing work assignments and act as a liaison with other departments • Performs a variety of tasks/projects that address the needs of the department • Participates in special projects and performs other duties as required

**The Role** **Senior Customer Support Agent for E-commerce** We're seeking a Senior Customer Support Agent who understands that premium support creates memorable experiences, not just solves problems. This is a high-touch, white-glove CX role requiring autonomy with customers, not basic ticket handling. **What You'll Do** *Customer Support* - Respond to inquiries via Gorgias → Richpanel (chat & email) and **Instagram/TikTok DMs** (critical) - Handle order management, tracking, modifications, and cancellations - Manage returns, exchanges, and refunds with grace - Provide product guidance and personalized recommendations - Resolve shipping issues and coordinate with logistics partners *Customer Experience* - Turn challenging situations into positive experiences through empathetic problem-solving - Maintain our premium brand tone in all communications - Document feedback and identify patterns for improvement - Handle escalations and high-AOV/VIP customers with confidence