Role Description The Senior Director, Ecommerce Marketing is responsible for leading and executing ecommerce marketing strategies across multiple online marketplaces, including Amazon and other retail.com platforms. This role manages the day-to-day relationship with the third-party Amazon agency and serves as the primary ecommerce marketing partner to Brand teams—supporting planning, execution, optimization, and performance reporting. This position works closely with the Ecommerce Sales, Digital/Media, and Creative teams to develop and evaluate ecommerce marketing programs against defined KPIs, with a focus on driving profitable growth and optimizing marketing spend. Key Responsibilities - Lead the development and execution of the eCommerce Business plan. - Develop and execute the Amazon business plan, delivering all financial and business development KPI’s. - Lead and develop the eCommerce Customer Development team. - Partner with all cross-functional partners to develop ecommerce budgets, spend cycles, and KPI reporting. - Provide brand-specific insights and guidance to maximize opportunities, efficiency, and return on spend. - Deliver regular performance reporting, including sales, profitability, ROAS, and risks or challenges (e.g., out-of-stocks, supply chain constraints). - Optimize marketing investment by brand, working with the brand team and agency partners to leverage Amazon advertising solutions (AMS, AMG, AAP) to drive conversion and profitability. - Apply deep understanding of Holistic Health brands, brand positioning, customer demographics, and shopper behaviors to drive conversion and profitable growth across Amazon and other retail.com platforms (e.g., Walmart.com, Costco.com, Walgreens.com). - Collaborate cross-functionally with Brand, Sales, and all internal stakeholders to align on content, execution, and priorities; proactively surface and escalate risks as needed. - Serve as a subject-matter expert on ecommerce marketing best practices and trends; contribute ecommerce expertise to cross-functional initiatives and projects. Performance Indicators - Achievement of ecommerce sales, profitability, and ROAS targets. - Effective budget management, spend optimization, and forecasting. - Quality, consistency, and actionability of reporting and insights. - Strength of cross-functional partnerships and execution effectiveness. Key Relationships - Internal: Ecommerce Sales, Brand Marketing, Digital/Media and Creative teams, Senior and Executive stakeholders (as a strategic partner, not owner). - External: Ecommerce and consumer platforms (e.g., Amazon, retail.com partners), Third-party ecommerce agencies. Experience and Education Requirements - Bachelor’s degree in Business, Marketing, Management, or a related field; Master’s degree preferred. - 12+ years of progressive experience in ecommerce, digital marketing, wholesale, or retail environments. - 8–10+ years of hands-on ecommerce marketing experience, with deep expertise in Amazon platforms and tools. - Strong working knowledge of ecommerce technologies, analytics, and performance measurement. - Demonstrated experience leading large-scale programs and initiatives with significant stakeholder management requirements. - Proven ability to influence cross-functional teams and drive results without direct authority. - Advanced functional expertise within ecommerce and digital marketing disciplines. Compensation and Benefits - The approximate pay range for this position is $230,000 to $250,000.00. - Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage, and a broad range of other benefits.

• Works with leadership to coordinate efforts and resolve issues • Works with the department prioritizing work assignments and act as a liaison with other departments • Performs a variety of tasks/projects that address the needs of the department • Participates in special projects and performs other duties as required

**The Role** **Senior Customer Support Agent for E-commerce** We're seeking a Senior Customer Support Agent who understands that premium support creates memorable experiences, not just solves problems. This is a high-touch, white-glove CX role requiring autonomy with customers, not basic ticket handling. **What You'll Do** *Customer Support* - Respond to inquiries via Gorgias → Richpanel (chat & email) and **Instagram/TikTok DMs** (critical) - Handle order management, tracking, modifications, and cancellations - Manage returns, exchanges, and refunds with grace - Provide product guidance and personalized recommendations - Resolve shipping issues and coordinate with logistics partners *Customer Experience* - Turn challenging situations into positive experiences through empathetic problem-solving - Maintain our premium brand tone in all communications - Document feedback and identify patterns for improvement - Handle escalations and high-AOV/VIP customers with confidence

Role Description We’re looking for a Manager, eCommerce & Lifecycle Marketing to lead Magic Spoon’s DTC growth engine across retention, subscription, loyalty, and the full dot-com experience, while connecting it to the broader marketing calendar. You’ll own how Magic Spoon retains customers, grows subscribers, and converts traffic on-site, acting as the connective tissue across email, SMS, web, and paid media for launches and integrated campaigns. You’ll partner closely with our Senior Growth Analyst, who supports web and retention execution across PDPs, site updates, builds, QA, and list operations. This is a full-time role with a preference for in-person/hybrid work based in Tribeca, New York City (Tue/Wed/Thu in office). We are also open to remote candidates across the US. This role will be reporting to the Sr. Director, Omnichannel Growth Marketing. Qualifications - 4+ years in growth marketing at a CPG or DTC brand, with direct hands-on experience in retention/lifecycle, subscription, and DTC eCommerce/web. - Track record running email and SMS programs end-to-end: segmentation, automation, testing, and reporting. - Subscription program experience strongly preferred. - Hands-on experience with the .com customer journey, on-site merchandising, and conversion levers. - Comfort with Shopify and a major ESP/SMS stack (Klaviyo, Attentive, or similar). - Strong program management and launch coordination skills. - Comfortable owning internal reporting, sharing testing roadmaps, and using data to inform decisions across the business. - Bonus: hands-on CRO/site-testing experience, or experience at a brand with a meaningful retail business. - A passion for food, CPG, and well-built customer experiences. Requirements - Own Magic Spoon's email and SMS programs end-to-end - campaign calendar, flows and automations, segmentation, and performance. - Build and maintain a testing roadmap that drives repeat purchase, list growth, and engagement. - Partner with Creative and Brand to keep retention content on-voice while hitting performance targets. - Work with our Senior Growth Analyst on day-to-day build and QA; review the work, prioritize the queue, and support with development. - Track and report retention KPIs (open/click, revenue per send, list health, deliverability) and surface insights to leadership. - Manage relationships with ESP, SMS, and subscription platform partners. - Own the subscription program: acquisition into sub, churn reduction, win-back, and the overall subscriber experience. - Build subscriber-specific lifecycle journeys - onboarding, milestones, retention saves, perks, and loyalty moments. - Partner with Acquisition on the path into subscription and on improving sub-rate at checkout. - Track sub KPIs (active subs, churn, LTV, sub revenue) and run targeted interventions tied to business goals. - Continuously build, nurture, and optimize the subscription and loyalty ecosystem to improve engagement, retention, and long-term customer value. - Stay current on retention best practices and compliance (TCPA, CAN-SPAM, GDPR). - Own the strategy and roadmap for the .com experience - promotions, merchandising, key moments, conversion, and on-site UX decisions. - Partner with the Senior Growth Analyst on day-to-day execution: PDP updates, on-site promo setup, seasonal moments. - Coordinate with the development agency and CRO partner on testing, bug triage, and site health. - Partner with Acquisition so landing pages and on-site experiences support paid traffic. - Own the DTC marketing calendar - product launches, promotions, brand moments, seasonal pushes - and the execution plans behind them. - Run launch coordination across email, SMS, web, and paid: timelines, briefs, deliverables, and dependencies. - Be the glue between Acquisition, Brand, Creative, CX, and Operations on integrated programs. - Ensure launches run smoothly by staying close with Operations and CX to address issues quickly and thoughtfully. Benefits - Competitive salary & equity - Bonus eligibility - 100% covered Health, Vision, Dental insurance (50% covered for dependents) - 401(k) with company match - Generous parental leave - Flexible vacation - Paid company holidays - Paid sick leave - Catered lunch in office - Dog friendly office - Unlimited cereal ✨ 🥣