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FleetPride logo
FleetPride

We Keep America’s Trucks Moving.

Service Area Manager

ManagerManagerFull TimeRemoteLeadTeam 1,001-5,000Since 1999H1B SponsorCompany SiteLinkedIn

Location

California

Posted

23 days ago

Salary

$70.3K - $137K / year

Seniority

Lead

Associate Degree8 yrs expEnglish

Job Description

Service Area Manager

FleetPride

• Provide leadership to multiple service managers in their assigned area and motivate personnel to meet or exceed the annual EBITA, sales budgets and KPI goals. • Drive and implement standard practices and procedures at assigned service center locations. • Hire and supervise Service Managers for the branches in the area assigned. • Actively participate in staffing process at each branch to ensure positions are filled in a timely manner with the right people in the right roles. • Communicate with direct reports on a regular basis to ensure procedures are followed, new procedures and methods are considered, and new approved methods or procedures are known and carried out on a timely basis. • Enforce company policies and procedures, abide by same. • Provide hands-on support to service managers that assists with career development, coaching and training. • Responsible to ensure all required training is completed in a timely manner in their responsible area. • Identify best practices and implement across all branches in their responsible area. • Identify top performers and position them to coach others to maximize efforts. • Ensure that new and existing team members are trained on FleetPride’s latest safety policies, programs, and procedures. • Review financial results of all branches in assigned area monthly to ensure that performance is at a minimum meeting strategic objective. • If objectives are not met, formulate plan, and discuss methods of improvements with Service Manager. • Assist Accounts Receivables on any requests for overdue accounts. • Make collection calls on problem accounts when necessary. • Work with the Service Manager on talent to hire and retain technicians at each branch. • Provide guidance on market compensation rates and programs. • Work with Service Manager on a plan to support and grow the local market which would include growing current business as well as finding new customers. • Approve expenses up to budget limits. • Visit each branch location regularly, with a focus on the bottom performing branches.

Job Requirements

  • High School Diploma (or GED or High School Equivalence Certificate); Associate degree in Business Administration preferred.
  • Minimum of 8 years of experience in heavy duty truck service industry, including a minimum of 5 years in a supervisory position.
  • Understanding of quantitative/qualitative analysis.
  • Understanding of analytical, statistical, and financial processes and procedures.
  • Strong professionalism, credibility, and inter-personal skills.
  • Advanced knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access.
  • Knowledge of iSeries and Power BI reporting tools.
  • Valid drivers’ license with clean driving record.
  • Ability to travel most of the time.

Benefits

  • Healthcare: Medical, dental, and vision insurance; HSA/FSA, with shared premium contributions.
  • Retirement: 401(k) with 25% employer match up to the first 6% of employee contribution, 100% vested when completing 5+ years of employment.
  • Paid Time Off: Vacation, Sick, Holidays
  • Additional: Life insurance, AD&D, STD/LTD, Accident, Critical Illness, Hospital Indemnity, EAP.

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