FleetPride

• Overseeing the sales and operational performance of multiple branches within the area • Developing and mentoring Branch Managers • Providing leadership to the area that exemplifies FleetPride’s values • Aligning area/branch objectives with activities that meet or exceed financial targets • Navigating FleetPride’s internal and external networks to marshal necessary resources • Traveling regularly to engage team members and customers • Conducting regular branch location visits to celebrate successes and identify areas of opportunity • Creating a best-in-class employee experience by fostering a culture of accountability, collaboration, innovation, and safety • Developing and executing area-level sales strategies to meet or exceed financial targets • Driving organic growth through a combination of new customers and expanding share of wallet with existing customers • Monitoring and analyzing sales performance via key performance indicators (KPIs) across branches • Driving safety awareness with team members • Developing and implementing operational strategies at the branch/area level • Taking ownership of financial P&L results at branch and area levels

• Respond to customer inquiries via email or chat in a timely and professional manner • Resolve customer issues efficiently while ensuring accuracy and completeness • Maintain detailed and accurate records of customer interactions • Identify customer needs and provide appropriate solutions or escalate when necessary • Demonstrate empathy and a strong commitment to customer satisfaction • Follow company policies related to safety, compliance, and risk management • Collaborate with internal teams to improve processes and customer experience • Continuously seek opportunities to enhance service quality and improve customer outcomes • Identify recurring customer issues and provide feedback to improve processes, tools, and overall experience

• Utilize Rigdig, internal prospect lists, and other lead generation tools to identify and qualify potential customers within a designated territory. • Research and analyze potential customers to gain insights into their business models, challenges, and service requirements. • Develop and execute targeted outreach strategies to engage prospective customers and establish strong relationships. • Present FleetPride’s solutions in a compelling, consultative manner that clearly demonstrates value and alignment with customer needs. • Negotiate and close deals with new customers, ensuring agreements that deliver mutual value and long-term business partnerships. • Onboard new customers and ensure a smooth transition into the FleetPride network. • Maintain regular communication with customers, proactively addressing concerns and delivering exceptional service. • Track and report on sales activity, pipeline, and key performance indicators (KPIs).

• Provide leadership to multiple service managers in their assigned area and motivate personnel to meet or exceed the annual EBITA, sales budgets and KPI goals. • Drive and implement standard practices and procedures at assigned service center locations. • Hire and supervise Service Managers for the branches in the area assigned. • Actively participate in staffing process at each branch to ensure positions are filled in a timely manner with the right people in the right roles. • Communicate with direct reports on a regular basis to ensure procedures are followed, new procedures and methods are considered, and new approved methods or procedures are known and carried out on a timely basis. • Enforce company policies and procedures, abide by same. • Provide hands-on support to service managers that assists with career development, coaching and training. • Responsible to ensure all required training is completed in a timely manner in their responsible area. • Identify best practices and implement across all branches in their responsible area. • Identify top performers and position them to coach others to maximize efforts. • Ensure that new and existing team members are trained on FleetPride’s latest safety policies, programs, and procedures. • Review financial results of all branches in assigned area monthly to ensure that performance is at a minimum meeting strategic objective. • If objectives are not met, formulate plan, and discuss methods of improvements with Service Manager. • Assist Accounts Receivables on any requests for overdue accounts. • Make collection calls on problem accounts when necessary. • Work with the Service Manager on talent to hire and retain technicians at each branch. • Provide guidance on market compensation rates and programs. • Work with Service Manager on a plan to support and grow the local market which would include growing current business as well as finding new customers. • Approve expenses up to budget limits. • Visit each branch location regularly, with a focus on the bottom performing branches.

• Answer telephones, receive emergency and non-emergency phone calls, record application information, direct calls, and take messages. • Enter data in the computer system and maintain logs and records of calls, activities, and other information. • Prioritize calls according to urgency and importance. • Managing multiple breakdown situations on a daily basis. • Understanding and providing an appropriate estimated time of arrival. • Determine the status of the customer account and any payment needs prior to scheduling the work. • Obtain authorization for all credit card payments and process credit card and charge account payments. • Monitor the route and location of drivers to coordinate and prioritize their schedule. • Coordinate road call requirements with appropriate teams and/or drivers all pertinent information to complete their road service request, issue miscellaneous purchase orders and make all required arrangements to facilitate the road call; complete follow up to be sure work is performed in a timely manner; follow up with customers to ensure satisfaction and locate additional service and repair opportunities. • Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, and address complaints. • Estimate, schedule, prepare, and invoice repairs in a knowledgeable manner, open repair orders, reports, memos, letters, and other documents, using Google Sheets, Excel spreadsheets. • Billing/Data entry for third-party vendors – prompt and accurate keying of information. • Fast, accurate typing with experience in data entry. • Incoming correspondence, including faxes and email. • Initiate activities to stay busy and productive during downtime. • Respond to internal inquiries in a timely manner. • Support Customer Success Manager and Technicians with daily needs. • Participate in on-call or after-hours coverage as needed. • Ability to stay calm under pressure. • Ability to multitask and support the fast-paced demands of our business. • Demonstrating excellent phone skills to interact effectively with customers. • Maintain a clean and organized office area. Other duties as assigned.

Role Description The Business Implementation Manager leads the operational implementation of acquired locations and provides ongoing post–go-live support. This role partners closely with cross-functional teams, regional leadership, and local management to ensure safe, effective integration, operational stability, and performance improvement. The position plays a critical role in driving customer service excellence, operational efficiency, revenue growth, and talent development while serving as a subject matter expert for FleetPride operations. - Lead operations excellence support across diligence, pre-integration, integration, and post go-live phases for acquisitions. - Deliver onsite training and SME-level support for service, safety, inventory, and operational standards. - Ensure compliance with FleetPride safety programs, policies, and procedures. - Partner with regional and local leadership to support employee retention, morale, and performance. - Conduct tooling, capex, and talent capability assessments to ensure operational readiness. - Train leaders and managers on FleetPride service KPIs, reporting, and performance management. - Support sales and marketing efforts to grow revenue and customer retention. - Implement processes to improve customer experience, maintenance performance, and warranty compliance. - Support locations during extended onsite deployments as needed (travel-intensive role). Qualifications - High school diploma or GED required. - Associate’s or technical degree preferred. - Strong communication and interpersonal skills with the ability to engage in diverse audiences. - Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously. - Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles. - Ability and willingness to travel up to 75%. Requirements - Working knowledge of IBM iSeries / AS400 systems (menu navigation, data entry, reporting, and transaction processing). - Familiarity with Karmak, Power BI, and Salesforce platforms. - Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives. - Exposure to blended learning methodologies (LMS, e-learning, video, and in-person facilitation). Core Competencies - Strong operational judgment and decision-making. - Effective communication and training ability. - Performance monitoring and continuous improvement. - Time management and prioritization. - Analytical and problem-solving skills. - Technical and industry knowledge applicable to service operations. - Proficiency with systems, reporting tools, and operational data. Work Environment - Combination of indoor and outdoor service environments. - Exposure to noise, dust, vibration, and varying temperatures. - 70–80% travel required, including extended deployments. - Location: Remote with up to 75% travel. Company Description FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

• Responsible for oversight and execution of safety, health, environmental, regulatory compliance, and loss prevention programs • Lead and drive a positive safety culture in service locations • Review and analyze reporting on safety and regulatory compliance • Review reported incidents and assist locations with root cause analysis and corrective actions • Perform safety inspections and audits • Collaborate with service, field, and corporate teams to develop effective EHS and loss prevention KPI’s and programs • Conduct and maintain Job Safety Analysis (JSA’s) and PPE risk assessments for all service roles • Advise the Service team on matters related to safety, hazmat, compliance, and loss prevention

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! The Service EHS Manager position, in partnership with Service and Field management, is responsible for oversight and execution of the safety, health, environmental, regulatory compliance, and loss prevention programs within the service organization. This role will have expertise in the automotive or heavy-duty repair and service industry to conduct audits, review reporting, provide advisement, and deliver training to ensure optimal levels of safety and regulatory compliance in FleetPride Service Centers. Essential Tasks - Lead and drive a positive safety culture in the service locations. - Follow up on all programs designed to create a safe and secure environment for customers and team members. - Review and analyze reporting on safety and regulatory compliance to address root cause behaviors and develop plans to improve performance. - Review all reported incidents and assist locations with the root cause analysis and corrective actions. - Perform safety inspections and shortage control audits and evaluations. Prepare competent and accurate working documents to support audit findings. - Review and audit activities and records to determine compliance with company policies and procedures, laws, governmental regulations, and permits. - Partner with the Service Managers and Service leadership to ensure all audit action items and performance improvement plans are executed. - Make recommendations to improve overall safety and operations. - Collaborate with service, field, and corporate teams to modify, improve, or develop effective EHS and loss prevention KPI’s and programs. - Conduct and maintain Job Safety Analysis (JSA’s) and PPE risk assessments for all service roles. - Ensure the Personal Protective Equipment (PPE) program is implemented and executed in all Service Centers. - Participate as member of the Service Leadership team in the planning, formulating and implementation of the Service missions and goals. - Advise the Service team on matters related to safety, hazmat, compliance, and loss prevention. - Plan, prepare, and present awareness and training materials for management and technicians on topics related to safety, hazmat, compliance, and loss prevention. - Work with Service Managers to ensure all EHS related training for employees is completed. - Be the lead resource for emergency preparedness and response. - Monitor and audit compliance with hazardous, industrial, and universal waste management. - Ensure that all physical security measures are in place and operational (i.e., locks, alarms, CCTV, etc.). - Initiate, conduct, and resolve confidential investigations involving company assets and employee dishonesty. - Skills - Bias for Action: Evaluate, act and communicate in timely manner. - Decision Making: Make timely, practical, and effective decisions using facts, data, and logic to support your reasoning. - Monitoring: Monitoring/Assessing performance of yourself and other individuals and organizations to make improvements or take corrective action. - Influence: The ability to produce positive outcomes through others by communicating, training, and coaching. - Sound Judgment: Considering the relative costs and benefits of potential actions to choose the most appropriate one. - Conflict Management: Ability to effectively resolve high stress situations by understanding all sides of a problem and working with others to develop the best solutions - Communicating: Deliver information to others in an effective and appropriate manner. - Active Learning: Understanding the implication of gathering new information for both current and future problem-solving and decision-making. - Time Management: Managing one's own time and the time of others to ensure all goals are met. - Analysis: Ability to use reporting and mathematics to identify and solve problems. - Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Coordination: Adjusting actions in relation to others’ actions. Attributes - Integrity: Acting with morals and ethics in all circumstances and maintaining utmost confidentiality - Oral Expression: The ability to communicate information and ideas in speaking so others will understand. - Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences. - Written Comprehension: The ability to understand information and ideas presented in writing. - Written Expression: The ability to communicate information and ideas in writing so others will understand. - Originality: The ability to come up with new and different ideas about a given topic or situation, or to develop creative ways to solve a problem. - Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. - Problem Sensitivity: The ability to determine when something is wrong or is likely to go wrong. It involves recognizing there is a problem and resolving it. - Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense. - Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Occasional lifting of items up to 50 pounds. - Occasional use of stairs, ladders, and elevated platforms. - Occasional use of vibrating tools, machinery, or equipment (PIT) - Frequent reaching above shoulder height and below the waist - Frequent sitting, squatting, and bending - Constant walking and standing Atmospheric/Environmental Conditions The primary environments are vehicle service and warehouse areas which may require the use of personal protective equipment such as steel toed shoes, reflective clothing, and safety glasses. The general environment can result in exposure to weather elements, temperature variations, lighting variations, high noise levels, chemicals, and industrial equipment. Qualifications Education - Bachelor’s Degree or equivalent. Preferred Safety, Business, or related degree. Professional Experience/Competencies - Minimum of 5 years of experience in EHS in a leadership position. Prefer multi-unit experience. - Expertise in principles of accident prevention, safety, PPE, LOTO, and hazardous materials handling and storage in the automotive or heavy-duty repair/service industry. - Knowledge of ANSI, OSHA, NFPA, DOT, and EPA regulations and standards. - Experience with loss prevention and inventory control. - Experience with exception reporting, financial management, and analysis of business data. Computer Skills - Advanced knowledge of MS Excel, MS Word, MS PowerPoint. - Karmak and AS-400 experience preferred. Certifications/Licenses - Valid drivers’ license with clean driving record - CSP, GSP, CIH, or ASC preferred - LPC, CFI, or CFE preferred Travel - Ability to travel 75% of the time is required. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! - Hire and supervise Service Managers for the branches in the area assigned. - Actively participate in staffing process at each branch to ensure positions are filled in a timely manner with the right people in the right roles. - Communicate with direct reports on a regular basis to ensure procedures are followed, new procedures and methods are considered, and new approved methods or procedures are known and carried out on a timely basis. - Enforce company policies and procedures, abide by same. - Provide hands-on support to service managers that assists with career development, coaching and training. - Responsible to ensure all required training is completed in a timely manner in their responsible area. - Identify best practices and implement across all branches in their responsible area. - Identify top performers and position them to coach others to maximize efforts. - Ensure that new and existing team members are trained on FleetPride’s latest safety policies, programs, and procedures. - Review financial results of all branches in assigned area monthly to ensure that performance is at a minimum meeting strategic objective. If objectives are not met, formulate plan, and discuss methods of improvements with Service Manager. - Assist Accounts Receivables on any requests for overdue accounts. Make collection calls on problem accounts when necessary. - Work with the Service Manager on talent to hire and retain technicians at each branch. Provide guidance on market compensation rates and programs. - Work with Service Manager on a plan to support and grow the local market which would include growing current business as well as finding new customers. - Approve expenses up to budget limits. - Visit each branch location regularly, with a focus on the bottom performing branches. - Other duties assigned. EDUCATION & TRAINING - High School Diploma (or GED or High School Equivalence Certificate); Associate degree in Business Administration preferred. KNOWLEDGE & EXPERIENCE - Minimum of 8 years of experience in heavy duty truck service industry, including a minimum of 5 years in a supervisory position. - Understanding of quantitative/qualitative analysis - Understanding of analytical, statistical, and financial processes and procedures - Strong professionalism, credibility, and inter-personal skills. SKILLS & ABILITIES - Monitoring: Monitoring/Assessing performance of yourself and other individuals and organizations to make improvements or take corrective action. - Judgment & Decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. - Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job. - Communicating: Conveying information to others in an effective manner. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Active Learning: Understanding the implication of new information for both current and future problem-solving and decision-making. - Time Management: Managing one's own time and the time of others. - Mathematics: Ability to solve simple equations; ability to use mathematics to solve problems. - Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Coordination: Adjusting actions in relation to others’ actions - Advanced knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access. - Knowledge of iSeries and Power BI reporting tools - Valid drivers’ license with clean driving record. - Ability to travel most of the time. WORKING CONDITIONS WORK ENVIRONMENT - Inside/outside conditions, varied temperature changes, minimal chemical hazards, vibration, dust, vehicle noise - Frequent travel COMPENSATION & BENEFITS Salary Range The good faith annual salary range for this position is $80,168 – $140,000 per year. Actual compensation may vary based on experience, education, skills, geographic location, and internal equity. This range reflects what we reasonably expect to pay at the time of posting. Additional Compensation This role is eligible for annual bonus. Target bonus: 30% of base salary, subject to company performance. Benefits FleetPride offers eligible employees: Healthcare: Medical, dental, and vision insurance; HSA/FSA, with shared premium contributions. Retirement: 401(k) with 25% employer match up to the first 6% of employee contribution, 100% vested when completing 5+ years of employment. Paid Time Off: Vacation, Sick, Holidays Additional: Life insurance, AD&D, STD/LTD, Accident, Critical Illness, Hospital Indemnity, EAP. How to Apply Applications accepted on a rolling basis until the position is filled. Apply at [URL / instructions]. Location This is a remote position reporting to the Senior Director, Service Operations at FleetPride’s Texas headquarters. This role may be performed from any U.S. state. Compensation may be adjusted based on the employee’s primary work location. FleetPride is an equal opportunity employer. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Provide leadership to multiple service managers in their assigned area • Motivate personnel to meet or exceed the annual EBITA, sales budgets, and KPI goals • Drive and implement standard practices and procedures at assigned service center locations • Drive and lead operational efficiencies as well as sales and marketing for assigned locations • Hire and supervise Service Managers for the branches in the area assigned • Actively participate in the staffing process at each branch to ensure positions are filled in a timely manner with the right people • Communicate with direct reports on a regular basis to ensure procedures are followed • Enforce company policies and procedures • Provide hands-on support to service managers that assists with career development, coaching and training • Responsible to ensure all required training is completed in a timely manner in their responsible area • Identify best practices and implement across all branches • Identify top performers and position them to coach others • Ensure that new and existing team members are trained on FleetPride’s latest safety policies • Review financial results of all branches in assigned area monthly • Assist Accounts Receivables on any requests for overdue accounts • Make collection calls on problem accounts when necessary • Provide guidance on market compensation rates and programs • Work with Service Manager on a plan to support and grow the local market