Role Description As a Junior Accounts Receivable Representative, you will support customers and insurance professionals through payment-related communication and account coordination in a fully remote environment. This role is essential to maintaining accurate account records, assisting with invoice inquiries, and helping ensure timely payment collection. This opportunity is ideal for someone who enjoys customer interaction, thrives in a fast-paced environment, and is comfortable balancing communication, organization, and problem-solving responsibilities throughout the day. Key Responsibilities - Handle inbound and outbound calls related to unpaid invoices and account support - Collect payments from homeowners and insurance companies - Assist customers with invoice questions, payment updates, and account inquiries - Document customer communication and account updates across multiple CRM systems - Maintain accurate records and follow-up activities - Support account resolution efforts through professional and timely communication - Collaborate with internal teams to ensure smooth customer support and payment processing - Contribute to a positive and efficient remote team environment Qualifications - Strong communication skills with a professional and friendly phone presence - Comfortable making and receiving phone calls throughout the day - Strong organizational skills with the ability to multitask effectively - Ability to think independently and problem solve in a fast-paced environment - Comfortable learning and using multiple CRM systems and software platforms - Reliable, detail-oriented, and self-motivated while working remotely - Customer service, call center, administrative, or accounts receivable experience preferred Benefits - Competitive compensation package - Fully remote full-time contractor opportunity - Paid benefits and vacation time - Professional development and long-term growth opportunities - Collaborative and supportive team culture - Exposure to customer account management and insurance-related processes - Opportunity to grow within a fast-growing national services company

Role Description With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including: - Account reconciliation - Collections - Analysis - Problem resolution Act as primary point of contact for billing and collection inquiries from internal and external business partners. Research and resolve a variety of complex internal and external inquiries. Efficiently and accurately perform moderate to complex Accounts Receivable activities including but not limited to: - Billing - Cash application - Reconciliation - Customer research - Exception activities for all lines of business supported Create, review, and recommend necessary documents to generate customer billing. Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process. Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, providing alternate solutions. Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections. Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls. Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval. Prepare timely and accurate billing and reconciliation reports as needed. Identify at-risk customers based on established triggers. Coordinate with customers, Sales, Management, and other key business partners to problem solve issues impacting billing and receivables strategies. Analyze customer requirements, provide education on capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards. Identify, document and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions. Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures. Help onboard and mentor new teammates and flex as needed, to support the business need. Qualifications - Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues - Bachelor’s degree in Accounting, Finance, or related field preferred - One year of experience working in an ERP based Accounts Receivable environment preferred - Active Accounts Receivable Specialist Certification preferred - Solid understanding of basic accounting principles, familiarity with SAP preferred - Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills - Critical thinking and analytical, with a solution-oriented approach to work - Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines - Excellent communication and interpersonal skills to effectively communicate with internal and external business partners - Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences - Must be available to work within the full range of division hours of operation - Clean credit history as reported by credit report Benefits - Compensation range for the role is $17.85 - $28.88 - Eligible bonuses and commissions may be included as part of the compensation package Company Description VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. As a regular part of doing business, VSP Vision collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Role Description The Medical Insurance Accounts Receivable Specialist is responsible for ensuring the timely collection of outstanding government or commercial healthcare insurance receivables. - Verifies or obtains patient eligibility and/or authorization for healthcare services performed by searching payer web sites or client eligibility systems, or by conducting phone conversations with the insurance carrier or healthcare providers. - Updates patient demographics and/or insurance information in appropriate systems. - Conducts research and appropriately statuses unpaid or denied claims. - Monitors claims for missing information, authorization, and control numbers (ICN//DCN). - Researches EOBs for payments or adjustments to resolve claims. - Contacts payers by phone or through written correspondence to secure payment of claims. - Accesses client systems for information regarding received payments, open claims and other data necessary to resolve claims. - Follows guidelines for prioritization, timely filing deadlines, and notation protocols within appropriate systems. - Secures medical documentation as required or requested by third party insurance carriers. - Obtains billing guidelines and requirements by researching provider billing manuals. - Writes appeal letters for technical appeals. - Verifies accuracy of underpayments by researching contracts and claims data. - In the event of an authorization, coding, level of care and/or length of stay denial, prepares claims for clinical audit processing. - Supports Savista Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista business practices. Qualifications - High school diploma or GED. - At least two years of experience in healthcare insurance accounts receivable follow up, working with or for a hospital/hospital system, working directly with government or commercial insurance payers. - Experience identifying billing errors and resubmitting claims as well as following up on payment errors, low reimbursement and denials. - Experience reviewing EOB and UB-04 forms to conduct A/R activities. - Knowledge of accounts receivable practices, medical business office procedures, coordination of benefit rules and denial overturns and third-party payer billing and reimbursement procedures and practices. - At least two years of experience with accounts receivable software. - Experience navigating payer sites for appeals/reconsiderations, benefits verification and online claims follow up. - Demonstrated ability to navigate Internet Explorer and Microsoft Office, including the ability to input and sort data in Microsoft Excel and use company email and calendar tools. - Demonstrated experience communicating effectively with payers, understanding complex information and accurately documenting the encounter. - Ability to work effectively with cross-functional teams to achieve goals. - Demonstrated ability to meet performance objectives. - Productivity requirements are 45 claims per day/225 claims per week. Requirements - Experience with Epic, Meditech, Cerner, Invision, Paragon, Soarian, Collections Management or STAR. - Experience working with or for a hospital/hospital system with more than 150 beds. - Experience with both hospital (facility) and physician (pro-fee) A/R. Benefits - Salary range for this role is from $17.00 to $21.00. - Specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. Company Description SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice

• Review and accurately post insurance and patient payments with precision and efficiency, ensuring alignment with company policy and regulatory standards. • Resolve auto-posted ERA errors on a daily basis, preventing downstream reconciliation issues. • Import and upload payment files from clearinghouses and payer websites; ensure all batches are processed timely. • Manually post payments received via bank lockbox deposits, facility deposits, and RTA checks. • Perform necessary adjustments, billing corrections, auditing, and account analysis to maintain clean and accurate patient ledgers. • Assist with month-end reconciliation and closing processes, ensuring all payments, adjustments, and recoupments are recorded prior to finalization. • Facilitate payment batch processing and collaborate with billing staff to correct posting discrepancies. • Process remote bank deposits and manually post cash receipts deposited to local banks, maintaining timeliness and accuracy. • Collaborate with the Client Relations Manager to research and resolve payment discrepancies, working toward a goal of maximizing electronic payment adoption. • In addition to payment posting duties, provide Accounts Receivable (AR) support as time allows, including: • Researching and following up on outstanding insurance claims. • Preparing and submitting corrected or appealed claims with appropriate documentation. • Assisting with billing problem resolution and recommending adjustments or write-offs to management as needed. • Contributing to revenue cycle integrity by supporting claim resubmissions, appeals, and patient balance review processes.