Savista

• Conduct advanced eligibility screening to assess financial assistance eligibility and provide compassionate guidance on available programs. • Facilitate the application process for programs such as Medicaid, Medicare, Disability, hospital charity care or unique requirements for non-traditional funding, ensuring timely submission of accurate documentation. • Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues. • Perform advanced follow-up work across, ensuring applications are complete and processed efficiently. • Identify and assist with technical medical requirements for disability programs, including setting up medical appointments, completing disability applications, submitting appeals, and following through on resolution of applications. • Manage multiple patient cases independently, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications. • Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner. • Maintain accurate and confidential records in compliance with HIPAA and organizational policies. • Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives. • Efficiently use multiple systems and databases to gather, track, and report on patient data. • Identify and assist with complex cases, including disability applications, setting up appointments, and submitting appeals, etc. as needed. • Assist in training and supporting colleagues as needed, ensuring seamless onboarding and service delivery. • Complete special projects, as assigned.

• Facilitate modifications to clinical documentation through concurrent chart review and interactions with clinicians • Ensure accurate documentation of diagnosis and procedures • Educate staff on documentation opportunities, coding and reimbursement issues • Assist team in meeting and exceeding high performing CDI program metrics

• Review clinical documentation to assign and sequence diagnostic and procedural codes for specific patient types • Validate APC calculations to accurately capture the diagnoses/procedures documented in the clinical record • Perform documentation review and assessment for accurate abstracting of clinical data to meet regulatory and compliance requirements • Interact with client staff and providers for data integrity, clarification, and assistance in understanding coding practices • Maintain strict patient and provider confidentiality in compliance with HIPAA Guidelines • Participate in client and Savista staff meetings, trainings, and conference calls as requested and/or required • Maintain current working knowledge of ICD-10 and/or CPT/HCPCS and coding guidelines, government regulations, protocols and third-party requirements regarding coding and/or billing • Participate in continuing education activities to enhance knowledge, skills, and maintain current credentials

• Review clinical documentation to assign and sequence diagnostic and procedural codes • Validate APC calculations for accurate diagnoses/procedures capture • Maintain strict patient and provider confidentiality in compliance with HIPAA Guidelines • Participate in client and staff meetings, trainings, and conference calls as requested

• Review clinical documentation to assign and sequence diagnostic and procedural codes • Validate MS-DRG calculations to accurately capture the diagnoses and procedures documented in the clinical record. • Perform documentation review and assessment for accurate abstracting of clinical data • Interact with client staff and providers as needed • Participate in continuing education activities to enhance knowledge, skills, and maintain current credentials.

• Review clinical documentation to assign and sequence diagnostic and procedural codes for specific patient types. • Validate APC calculations to accurately capture the diagnoses/procedures documented in the clinical record. • Perform documentation review and assessment for accurate abstracting of clinical data to meet regulatory and compliance requirements. • Review and analyze facility records to ensure that APC assignments and/or Evaluation and Management codes accurately reflect the diagnoses/procedures documented in the clinical record. • Complete assigned work functions utilizing appropriate resources. • Maintain strict patient and provider confidentiality in compliance with all HIPPA Guidelines. • Participate in continuing education activities to enhance knowledge, skills, and maintain current credentials.

• The Coder will review clinical documentation to assign and sequence diagnostic and procedural codes for Facility Observation records to meet the needs of hospital data retrieval for billing and reimbursement. • Coder performs documentation review and assessment for accurate abstracting of clinical data to meet regulatory compliance requirements. • Coder may interact with client staff and providers. • Select and sequence ICD-10 CM and CPT codes for designated patient types which may include but is not limited to: Acute Facility Observation for Non-Teaching Level facilities. • Review and analyze clinical records to ensure accurate CPT Assignment as well as modifiers as appropriate. • Abstract clinical data from the record after documentation review to ensure that it is adequate and appropriate to support diagnoses and procedures. • Complete assigned work functions utilizing appropriate resources. • May act as a resource with client staff for data integrity, clarification and assistance in understanding and determining appropriate and compliant coding practices including provider queries.

Role Description The Coder will review clinical documentation to assign and sequence diagnostic and procedural codes for Facility Inpatient records to meet the needs of hospital data retrieval for billing and reimbursement. Coder validates MS-DRG calculations to accurately capture the diagnoses and procedures documented in the clinical record. Coder performs documentation review and assessment for accurate abstracting of clinical data to meet regulatory compliance requirements. Coder may interact with client staff and providers. - Select and sequence ICD-10 CM and PCS codes for designated patient types which may include but is not limited to: Acute Facility Inpatient for Non-Teaching Level facilities. - Review and analyze clinical records to ensure that MS-DRG assignments accurately reflect the diagnoses/procedures documented in the clinical record. - Abstract clinical data from the record after documentation review to ensure that it is adequate and appropriate to support diagnoses, procedures and discharge disposition is selected. - Complete assigned work functions utilizing appropriate resources. - May act as a resource with client staff for data integrity, clarification and assistance in understanding and determining appropriate and compliant coding practices including provider queries. - Maintain strict patient and provider confidentiality in compliance with HIPPA. - Participate in client and staff meetings, trainings, and conference calls as requested and/or required. - Maintain current working knowledge of ICD-10 CM and PCS and coding guidelines, government regulations, protocols, and third-party requirements regarding coding and/or billing. - Participate in continuing education activities to enhance knowledge, skills, and maintain current credentials. - Support Savista’s Compliance Program by demonstrating adherence to all relevant compliance policies and procedures as evidenced by in-service attendance and daily practice; notifying management when there is a compliance concern or incident; demonstrating knowledge of HIPAA Privacy and Security Regulations as evidenced by appropriate handling of patient information; promoting confidentiality and using discretion when handling patient and/or client information. - Performs other related duties as assigned or requested. Qualifications - Candidates must successfully pass pre-employment skills assessment. - An active AHIMA (American Health Information Association) credential including but not limited to RHIA, RHIT, CCS or an active AAPC (American Academy of Professional Coders) credentials COC (formerly CPC-H), CCS-P, or CPC or related specialty credential. - Two (2) years of recent and relevant hands-on coding experience with all record types: Acute Inpatient. Company Description SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice

Role Description The Customer Service Representative resolves patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives. This position is responsible for completing daily account related functions in an efficient and timely manner to accelerate the patient-to-payment process. - Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history through Savista's database and, if additional information is required, the client’s portal as well as payment portals to review prior payments. - Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters. - Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts. - Perform routine tasks or repetitious tasks with care and attention. - Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner. - Other duties as assigned or requested by Supervisory or Managerial personnel such as acting as back up in other departments. - Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices. Qualifications - High school diploma or GED. - At least one year of experience in healthcare customer service or a healthcare certification or degree. - At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content. - Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer. - Experience with customer interactions that require live, accurate documentation of the encounter. - Demonstrated ability to meet performance objectives. - Demonstrated ability to navigate Internet Explorer and Microsoft Office. - Demonstrated experience communicating effectively with a customer and simplifying complex information. - Experience working with customer support including issue resolution management. - Must be able to pass a pre-employment background and drug screen. - Must be available to work a shift between the hours of 9:30AM ET and 6PM ET. Requirements - Experience with performance metrics and goals. - Experience with dual monitoring systems. - Experience with utilizing a dialer system. - Experience in a performance-based commission structure. - Experience reviewing EOBs. - Experience entering demographic and insurance information. Benefits - Hourly range for this role up to $16.00 to $18.00, with specific compensation varying based on factors including geographic location, candidate experience, applicable certifications, and skills. Company Description SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice

• Review clinical documentation to assign and sequence diagnostic and procedural codes for specific patient types to meet the requirements of hospital data or physician data retrieval for billing and reimbursement. • Validate APC calculations to accurately capture the diagnoses/procedures documented in the clinical record for hospitals. • Perform documentation review and assessment for accurate abstracting of clinical data to meet regulatory and compliance requirements. • Interact with client staff and providers. • Select and sequence ICD-10, and/or CPT/HCPCS codes for designated patient types which may include but not limited to: Ancillary (Diagnostic)/ Recurring; Hospital, Clinic; Physician Pro Fee; Technical Fee or Evaluation and Management. • Review and analyze facility records to ensure that APC assignments and/or Evaluation and Management codes accurately reflect the diagnoses/procedures documented in the clinical record. • Abstract clinical data from the record after documentation review to ensure that it is adequate and appropriate to support diagnoses, procedures and discharge disposition is selected. • Complete assigned work functions utilizing appropriate resources. • Act as a resource with client staff for data integrity, clarification and assistance in understanding and determining appropriate and compliant coding practices including provider queries. • Maintain strict patient and provider confidentiality in compliance with all HIPPA Guidelines. • Participate in client and Savista staff meetings, trainings, and conference calls as requested and/or required. • Maintain current working knowledge of ICD-10 and/or CPT/HCPCS and coding guidelines, government regulations, protocols and third-party requirements regarding coding and/or billing. • Participate in continuing education activities to enhance knowledge, skills, and maintain current credentials.