Federated Co-operatives Limited (FCL) is hiring a **Senior Manager, Ag Retail Operations & Customer Excellence** on a permanent basis on our Ag Solutions team. **This position is a remote opportunity with preference for candidates located in Saskatoon, Regina, Calgary or Winnipeg. Preference for candidates within Saskatoon. based across Western Canada. **** In this role, you will drive the future of ag retail as a strategic leader shaping customer experience, digital adoption and data insights, and success across Co-op ag retails. This high-impact role blends strategy and execution to strengthen farmer relationships, unlock commercial value, and deliver a best-in-class customer journey. **What you’ll do:** - Provide strategic leadership and coaching to a high-performing team, through consistent feedback and development. - Foster strong cross-functional alignment with Ag Solutions and Energy teams while building a collaborative, accountable culture focused on performance, engagement, and results. - Drive a sales-focused culture by leading the development and adoption of training, ag retail operational KPIs, and cross-commodity insights—enabling Co-ops to improve performance, identify risks, and execute targeted action plans for continuous improvement. - Lead the development and execution of a holistic farm customer strategy, including segmentation, insights, and a collaborative roadmap with Co-ops to drive growth and engagement. - Own customer experience metrics and insights—leveraging data, research, and feedback to inform continuous improvement and deliver actionable strategies across marketing, agronomy, product, and operations. - Partner with Central Marketing to deliver a strong Co-op Agro brand experience campaigns and own the tradeshow experience while ensuring materials are agronomically sound, locally relevant, and easy for field teams to execute. - Drive a seamless, consistent customer experience by enabling bundled solutions and fostering strong collaboration across sales, marketing, agronomy, digital, and operational teams. - Lead the Digital Ag and Data Insights function to drive adoption and value from AgZone, CRM, and analytics tools—translating data into actionable insights that improve customer outcomes and commercial performance. - Own and manage Marketing and Digital Ag budgets while providing leadership in annual planning, budgeting, and quarterly financial reporting to ensure effective allocation and performance against business goals. **Who you’ll work with:******The Team:** You will work closely with and lead a team consisting of a Commodity Marketing & Events Specialist, Ag Business Performance Leads, Digital Adoption and Data Manager and a Senior Sales Advisor, and will have 5 direct reports. You will report into the AVP, Ag Solutions. This team strives to cultivate a culture of collaboration and innovation. **The Collaborators:** You will work closely with other functions in our Ag Solutions team, and across the organization with teams such as, Central Marketing, Finance and People & Culture. **The Customers:** You will demonstrate customer focus while supporting Local Co-op Retail Ag teams. **Why it matters:****Our Agro team helps to feed and grow Western Canadian communities by sourcing and distributing products and services to local Co-ops in the feed, crop supplies and fertilizer business. **Who you are:****You are looking for a career in Business Strategy & Planning and: - Have 8+ years of relevant progressive experience in agriculture industry leadership. - Have a Bachelor’s Degree in Business with a major in Marketing; or a Bachelor of Science in Agriculture (a combination of relevant education and experience may be considered). - Experience in ag marketing, customer strategies, CRM, and knowledge of the Co-operative Retailing System would be considered an asset! This opportunity is a **Band 8 – Management** position and falls within the ** Professional Services** career stream. If this opportunity speaks to you, we invite you to apply online by **June 7, 2026**. For more information regarding this opportunity, please contact Maria Classen, Talent Acquisition Specialist at maria.classen@fcl.crs. We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process, we invite you to submit your requests to us via fclhr@fcl.crs. All information received will be kept confidential. As this position is considered a position of trust, you may be required to complete a criminal record background check in accordance with FCL policies. ***FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.***

• We’re building and scaling high-impact, real-world deployments of ElevenLabs across healthcare, education, and culture. • You’ll take high-potential partnerships and turn them into live, scalable programs. • You’ll own the full lifecycle from sourcing and evaluation through deployment, adoption, and long-term success. • As part of the Impact team, you’ll work across product, engineering, legal, and GTM to ensure these partnerships translate into real-world impact and repeatable systems. • This is a highly autonomous, execution-heavy role. • You’re looking for someone who is deeply motivated to apply AI to meaningful problems and combines strong partnership instincts with operational rigor. • You should be comfortable identifying opportunities, moving quickly, and building the systems needed to scale impact globally.

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Auto Onboarding team is responsible for reviewing and processing applications across Auto Refinance, Auto Retail Indirect, and Auto-secured Personal Loan products. As origination volume continues to grow, the team plays a critical role in ensuring customers receive timely, accurate decisions while maintaining compliance with operational policies and procedures. As a Senior Loan Processor, Auto at Upstart, you will review and verify applications that require manual evaluation beyond instant AI approvals. You’ll assess income and supporting documentation, review auto-specific verification items such as insurance and payoff information, and help customers move efficiently through the lending process. This role also contributes feedback that helps improve workflows, operational processes, and automation capabilities as the business scales. How you’ll make an impact - Review and process auto lending applications with accuracy, efficiency, and adherence to established policies and procedures - Verify customer income, insurance documentation, payoff quotes, and other application materials to support lending decisions - Navigate large operational queues independently and prioritize aging or high-priority applications in a fast-paced environment - Identify discrepancies, workflow gaps, or operational issues and escalate findings to appropriate partners when needed - Collaborate with teammates and cross-functional partners to support operational improvements, policy updates, and new product launches - Contribute feedback and insights that help improve customer experience, internal tooling, and process scalability as Upstart’s auto products continue to grow Minimum Qualifications - 9+ months of experience in onboarding, loan processing, financial operations, banking operations, insurance operations, or auto lending support roles - Experience reviewing customer applications, financial documents, or verification materials while adhering to established policies and procedures - Demonstrated experience meeting productivity and quality performance metrics in a high-volume operational environment - Experience using case management systems, operational dashboards, or internal tooling to identify discrepancies, exceptions, or processing issues - Ability to manage multiple priorities and complete application reviews in a queue-based operational environment Preferred Qualifications - Knowledge of auto lending operations, including auto refinance, indirect auto lending, or secured lending products - Ability to identify process inefficiencies and contribute recommendations that improve operational workflows or customer experience - Skills in analyzing application data and supporting documentation to identify abnormalities, inconsistencies, or process gaps - Experience collaborating with cross-functional teams to support operational changes, escalations, or new product implementations - Effective communication skills when supporting customers, business partners, and internal stakeholders in a fast-paced environment Position location This role is available in the following locations: Columbus, OH (Easton, OH office) Time zone requirements The team operates on the East coast time zone Shift time requirements: You must be able to adhere to a Tuesday - Saturday or Sunday - Thursday work schedule aligning to one of the below shift times. - 9:00am - 5:30pm ET - 11:30am - 8pm ET In-Office requirements: You will be required to work from the Easton, OH office 2 days per week (Wednesdays & Thursdays). Travel requirements: As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S or Canada (outside of Quebec) but are expected to spend high quality time in-person collaborating via regular onsites and in-person meetings. The onsite cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-Entry This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. Columbus, OH - Anticipated Hourly Rate Range $25.48—$25.48 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: - Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly - Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) - Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) - Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. - Health Savings Account contributions from Upstart for eligible plans (US only) - Income protection benefits, including life insurance and disability coverage for added financial security - Paid time off, sick leave, and company holidays, in line with local requirements - Paid family and parental leave to support caregiving and major life moments (duration varies by country) - Family-centered benefits to support fertility, parenthood, and caregiving needs - Employee Assistance Program (EAP) offering mental health support and life-centered resources - Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) - Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you - Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from - Connection and community through team events, all-company updates, and employee resource groups (ERGs) - Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!) For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy

Role Description We’re looking for a highly organised, proactive, and detail-oriented Operations, Scheduling & NDIS Administration Coordinator who can support the day-to-day operational flow of a busy healthcare and NDIS practice. This role is perfect for someone who thrives in structured environments, enjoys problem-solving, and can confidently manage follow-ups, scheduling, reporting, and administration tasks with accuracy and care. You’ll play a key role in ensuring operational processes run smoothly across: - Scheduling - Support-plan administration - Waitlist management - Billing follow-up - Reporting - Therapist coordination We are a growing healthcare and NDIS-focused practice committed to delivering high-quality support and client care through strong operational systems and collaborative teamwork. Responsibilities - Diary, Scheduling & Recall Management - Monitor the diary and identify clients due for recalls - Send recall emails and SMS reminders where appropriate - Track completed and outstanding recalls - Maintain accurate diary scheduling, including reviews, leave, supervision sessions, and key operational dates - Flag incomplete or unclear scheduling information to management - Support Plan Administration - Upload and manage support-plan documents within PracSuite - Track support-plan workflows and three-month review requirements - Enter review reminders into the diary system - Follow up therapists for missing updates or documentation - Monitor support plans that are pending, overdue, blocked, or completed - Escalate urgent or unresolved issues appropriately - Waitlist Management - Maintain and update the practice waitlist accurately - Track client next steps and required follow-ups - Review waitlist activity regularly and help improve overall waitlist processes - Work collaboratively with management to streamline workflows - Outstanding Payments & Unbilled Appointment Review - Review outstanding balances and payment reports - Investigate unbilled appointments and missing billing information - Liaise with plan managers regarding payment-related queries - Prepare organised summaries of payment or billing issues for management review - Identify process gaps and recurring billing concerns - KPI Dashboard & Weekly Reporting - Update KPI dashboards weekly - Run operational and admin reports as required - Review reports for missing or incorrect information - Track recalls, support plans, waitlist activity, payments, and appointment statuses - Provide clear operational updates to management - Internal Coordination & Therapist Follow-Up - Follow up therapists and internal team members regarding outstanding actions or missing information - Send professional and structured reminders - Track responses and escalate repeated non-responses when necessary - Help reduce manual follow-up workloads for the leadership team - Process Documentation & Improvement - Document recurring workflows and operational processes - Create simple guides, checklists, and process notes - Identify gaps or inefficiencies in existing workflows - Recommend practical process improvements where appropriate Qualifications - Minimum 3 years’ experience in administration, operations support, healthcare administration, scheduling, billing support, or practice coordination - Experience in allied health, medical administration, NDIS, disability services, or healthcare environments is highly desirable - Strong organisational and multitasking abilities - Intermediate Excel and reporting skills - Strong written and verbal communication skills - High attention to detail and accuracy when handling sensitive information - Experience using practice management systems or CRMs - Comfortable learning healthcare administration software such as PracSuite - Ability to work independently and manage competing priorities effectively - Understanding of confidentiality, compliance, and professional communication standards Benefits - Genuinely caring Leadership Team - Competitive salary package - Company-provided full set-up for desktop/laptop with a back-up internet - HMO on the first day of hire - 15 Vacation Leaves and 5 Sick Leaves - Annual Performance Reviews - Unlimited Employee Referral Incentives - Employee Loan Facilities - Social Clubs and Interest Workshops - Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance - Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays