• Own and continuously improve the 4-week onboarding program • Maintain and expand the use-case pitch library • Design and run quarterly pitch certification with real stakes • Sit in on calls, debrief with AEs, run small group workshops • Keep seller briefs current as we add new models and as competitors move

Role Description We are looking for an experienced, highly organized Operations & Sales Manager to join a growing US-based logistics and parking operations company. This is a fast-paced remote role for someone who knows how to manage people, handle operations, solve problems quickly, and confidently communicate with both business clients and drivers. You will oversee daily sales activities, support operational performance, help maintain customer relationships, and ensure everything runs smoothly behind the scenes. If you are proactive, confident, detail-oriented, and comfortable leading a remote team while balancing sales and operations responsibilities, we’d love to hear from you. What You’ll Be Doing - Managing and supporting the sales team - Monitoring daily sales and operational performance - Following up on leads and customer inquiries - Helping oversee invoicing and payment collection processes - Building strong relationships with business clients and partners - Ensuring operational organization and reporting accuracy - Reviewing occupancy, revenue, and operational reporting - Supporting customer service quality and issue resolution - Coordinating across multiple moving parts in a remote environment Requirements - Reliable high-speed wired fibre internet connection - Quiet and professional work environment - Windows 11 computer or laptop with a minimum of 16 GB RAM, suitable for full-time remote work - Headset, dual monitors, and webcam - Backup power - Ability to work full-time hours aligned with US operations Benefits - Fully remote position - $10 - $12 USD per hour, paid weekly - Long-term opportunity with growth potential - Supportive and fast-moving remote team - Stable full-time work Qualifications - 3+ years of experience in operations management, sales management, logistics, or similar roles - Strong English communication skills, both written and verbal - Previous remote work experience - Experience managing or supervising a team - Comfortable handling outbound communication and customer interactions - Strong organizational and multitasking abilities - Experience with CRM systems, invoicing tools, or reporting platforms - Ability to work independently and stay proactive without constant supervision - Professional, solutions-focused mindset Nice To Have - Experience in logistics, transportation, trucking, fleet operations, or industrial real estate - Experience with HubSpot or similar CRM systems - Bilingual English/Spanish Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: - Resume Review - Prescreen Questionnaire - One-Way Video Interview - Live Interview - Final Interview Please note: - English resumes are required for this role - Strong English communication skills are essential

• Provide Direct Support to Senior Sales Operations Analysts: Assist with data collection, cleansing, and organization to support senior analysts' strategic projects • Help implement and maintain sales processes designed by the team • Collaborate with senior analysts to ensure timely delivery of insights to sale leadership • Support Sales Performance Tracking: Help maintain dashboards and reports that track key sales metrics • Assist with data validation to ensure accuracy in performance reporting • Support the senior team in identifying trends and anomalies in sales data • Assist with Reporting and Administrative Tasks: Generate and distribute routine reports for the AMS sales organization • Maintain sales operations documentation and knowledge base • System and Tool Support: Assist with data entry and maintenance in Salesforce and other systems • Support the implementation of new tools and processes as directed by senior analysts

• Use Salesforce.com to generate quotes, track opportunities and process orders. • Promptly respond to internal and external inquiries. • Suggest creative pricing and payment solutions balancing customer need and pricing policies. • Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives. • Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings. • Develop and maintain relationship with GuidePoint key vendors and customers. • Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy. • Leverage resources and relationships to bring value to customers. • Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders. • Work with the team to analyze information and make decisions that benefit GuidePoint Security. • Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines. • Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables.