About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Auto Onboarding team is responsible for reviewing and processing applications across Auto Refinance, Auto Retail Indirect, and Auto-secured Personal Loan products. As origination volume continues to grow, the team plays a critical role in ensuring customers receive timely, accurate decisions while maintaining compliance with operational policies and procedures. As a Senior Loan Processor, Auto at Upstart, you will review and verify applications that require manual evaluation beyond instant AI approvals. You’ll assess income and supporting documentation, review auto-specific verification items such as insurance and payoff information, and help customers move efficiently through the lending process. This role also contributes feedback that helps improve workflows, operational processes, and automation capabilities as the business scales. How you’ll make an impact - Review and process auto lending applications with accuracy, efficiency, and adherence to established policies and procedures - Verify customer income, insurance documentation, payoff quotes, and other application materials to support lending decisions - Navigate large operational queues independently and prioritize aging or high-priority applications in a fast-paced environment - Identify discrepancies, workflow gaps, or operational issues and escalate findings to appropriate partners when needed - Collaborate with teammates and cross-functional partners to support operational improvements, policy updates, and new product launches - Contribute feedback and insights that help improve customer experience, internal tooling, and process scalability as Upstart’s auto products continue to grow Minimum Qualifications - 9+ months of experience in onboarding, loan processing, financial operations, banking operations, insurance operations, or auto lending support roles - Experience reviewing customer applications, financial documents, or verification materials while adhering to established policies and procedures - Demonstrated experience meeting productivity and quality performance metrics in a high-volume operational environment - Experience using case management systems, operational dashboards, or internal tooling to identify discrepancies, exceptions, or processing issues - Ability to manage multiple priorities and complete application reviews in a queue-based operational environment Preferred Qualifications - Knowledge of auto lending operations, including auto refinance, indirect auto lending, or secured lending products - Ability to identify process inefficiencies and contribute recommendations that improve operational workflows or customer experience - Skills in analyzing application data and supporting documentation to identify abnormalities, inconsistencies, or process gaps - Experience collaborating with cross-functional teams to support operational changes, escalations, or new product implementations - Effective communication skills when supporting customers, business partners, and internal stakeholders in a fast-paced environment Position location This role is available in the following locations: Columbus, OH (Easton, OH office) Time zone requirements The team operates on the East coast time zone Shift time requirements: You must be able to adhere to a Tuesday - Saturday or Sunday - Thursday work schedule aligning to one of the below shift times. - 9:00am - 5:30pm ET - 11:30am - 8pm ET In-Office requirements: You will be required to work from the Easton, OH office 2 days per week (Wednesdays & Thursdays). Travel requirements: As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S or Canada (outside of Quebec) but are expected to spend high quality time in-person collaborating via regular onsites and in-person meetings. The onsite cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-Entry This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. Columbus, OH - Anticipated Hourly Rate Range $25.48—$25.48 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: - Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly - Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) - Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) - Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. - Health Savings Account contributions from Upstart for eligible plans (US only) - Income protection benefits, including life insurance and disability coverage for added financial security - Paid time off, sick leave, and company holidays, in line with local requirements - Paid family and parental leave to support caregiving and major life moments (duration varies by country) - Family-centered benefits to support fertility, parenthood, and caregiving needs - Employee Assistance Program (EAP) offering mental health support and life-centered resources - Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) - Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you - Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from - Connection and community through team events, all-company updates, and employee resource groups (ERGs) - Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!) For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy

Role Description We’re looking for a highly organised, proactive, and detail-oriented Operations, Scheduling & NDIS Administration Coordinator who can support the day-to-day operational flow of a busy healthcare and NDIS practice. This role is perfect for someone who thrives in structured environments, enjoys problem-solving, and can confidently manage follow-ups, scheduling, reporting, and administration tasks with accuracy and care. You’ll play a key role in ensuring operational processes run smoothly across: - Scheduling - Support-plan administration - Waitlist management - Billing follow-up - Reporting - Therapist coordination We are a growing healthcare and NDIS-focused practice committed to delivering high-quality support and client care through strong operational systems and collaborative teamwork. Responsibilities - Diary, Scheduling & Recall Management - Monitor the diary and identify clients due for recalls - Send recall emails and SMS reminders where appropriate - Track completed and outstanding recalls - Maintain accurate diary scheduling, including reviews, leave, supervision sessions, and key operational dates - Flag incomplete or unclear scheduling information to management - Support Plan Administration - Upload and manage support-plan documents within PracSuite - Track support-plan workflows and three-month review requirements - Enter review reminders into the diary system - Follow up therapists for missing updates or documentation - Monitor support plans that are pending, overdue, blocked, or completed - Escalate urgent or unresolved issues appropriately - Waitlist Management - Maintain and update the practice waitlist accurately - Track client next steps and required follow-ups - Review waitlist activity regularly and help improve overall waitlist processes - Work collaboratively with management to streamline workflows - Outstanding Payments & Unbilled Appointment Review - Review outstanding balances and payment reports - Investigate unbilled appointments and missing billing information - Liaise with plan managers regarding payment-related queries - Prepare organised summaries of payment or billing issues for management review - Identify process gaps and recurring billing concerns - KPI Dashboard & Weekly Reporting - Update KPI dashboards weekly - Run operational and admin reports as required - Review reports for missing or incorrect information - Track recalls, support plans, waitlist activity, payments, and appointment statuses - Provide clear operational updates to management - Internal Coordination & Therapist Follow-Up - Follow up therapists and internal team members regarding outstanding actions or missing information - Send professional and structured reminders - Track responses and escalate repeated non-responses when necessary - Help reduce manual follow-up workloads for the leadership team - Process Documentation & Improvement - Document recurring workflows and operational processes - Create simple guides, checklists, and process notes - Identify gaps or inefficiencies in existing workflows - Recommend practical process improvements where appropriate Qualifications - Minimum 3 years’ experience in administration, operations support, healthcare administration, scheduling, billing support, or practice coordination - Experience in allied health, medical administration, NDIS, disability services, or healthcare environments is highly desirable - Strong organisational and multitasking abilities - Intermediate Excel and reporting skills - Strong written and verbal communication skills - High attention to detail and accuracy when handling sensitive information - Experience using practice management systems or CRMs - Comfortable learning healthcare administration software such as PracSuite - Ability to work independently and manage competing priorities effectively - Understanding of confidentiality, compliance, and professional communication standards Benefits - Genuinely caring Leadership Team - Competitive salary package - Company-provided full set-up for desktop/laptop with a back-up internet - HMO on the first day of hire - 15 Vacation Leaves and 5 Sick Leaves - Annual Performance Reviews - Unlimited Employee Referral Incentives - Employee Loan Facilities - Social Clubs and Interest Workshops - Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance - Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

Role Description The Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and orders third party documentation by communicating directly with the customer and/or Loan Officer. The Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations. - Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting. - Assemble the complete loan package in proper order for underwriting. - Verify all required documentation (pre-underwrite) in the file. - Complete the required loan checklist. - Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting. - Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan. - Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures. - Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information. - Verify that vendor orders are complete, invoices are received and in the applicant’s E-file. - Manage pipeline by completing and submitting reports within allotted turn-around times. - Assist set-up of loans. - Document all communication related to the loan application in the conversation log. - Train and assist supervision of new Loan Processors and other processing personnel. - Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage investors. - Available to work varying hours and overtime if needed. Qualifications - High School Diploma or equivalent. - Minimum of 5 years’ residential mortgage processing experience. - Experience with Encompass. - Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred. - Knowledge of DU, LP, Microsoft Office, and Windows. - Excellent math and analytical skills. - Excellent communication skills. - Excellent prioritization and time management skills. Benefits - Competitive compensation plan. - Robust benefits package, including medical, dental, and vision. - 401K. - Company-provided short-term disability. - Employee assistance program. - Wellness program. Company Description CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

Role Description The Prior Authorization Representative is responsible for verifying prior authorization requirements and obtaining authorization when required. Works directly with physician offices and payers to facilitate patient access to various therapies. The representative will ensure patient insurance coverage and benefits, identify requirements for prior approval, and submit for authorization. Assists with appealing prior authorization denials, retro authorization, or other special cases. This position is remote to enhance our competitive edge and expand cross-functional collaboration. This role will require some travel to enhance collaboration and ensure the successful completion of projects. Responsibilities Include, But Are Not Limited To - Develops, modifies, applies, and maintains rigorous quality standards and protocols for processing materials into finished products, focusing on the sustaining and post-market phases of the product lifecycle. - Collaborates with engineering, design, and manufacturing functions to ensure quality standards are established and maintained, including providing Design Quality oversight for product changes, design change analysis, and Design History File (DHF) maintenance. - Demonstrates strong expertise in risk management by devising and implementing methods and procedures for inspecting, testing, and evaluating product precision and accuracy, and supporting complex risk assessments (e.g., product risk and field action support). - Designs or specifies inspection and testing mechanisms and equipment; conducts quality assurance tests; and performs statistical analysis to assess the cost of and determine the responsibility for products or materials that do not meet required standards and specifications. - Ensures that corrective measures meet acceptable reliability standards and that documentation is compliant with all regulatory requirements. - Required to travel to design and manufacturing sites within the USA to support technical projects, audits, and design quality reviews. - May specialize in the areas of design quality, product evaluation, reliability engineering, and process quality as they apply to managing released product portfolios. Qualifications - Minimum of 4 years of relevant experience. - For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Requirements - The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. - The employee is also required to interact with a computer, and communicate with peers and co-workers. Benefits - Medtronic offers a competitive Salary and flexible Benefits Package. - A commitment to our employees lives at the core of our values. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. - Salary ranges for U.S (excl. PR) locations (USD): $46,000.00 - $69,000.00. - This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). - The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: - Health, Dental and vision insurance. - Health Savings Account. - Healthcare Flexible Spending Account. - Life insurance. - Long-term disability leave. - Dependent daycare spending account. - Tuition assistance/reimbursement. - Simple Steps (global well-being program). - The following benefits and additional compensation are available to all regular employees: - Incentive plans. - 401(k) plan plus employer contribution and match. - Short-term disability. - Paid time off. - Paid holidays. - Employee Stock Purchase Plan. - Employee Assistance Program. - Non-qualified Retirement Plan Supplement (subject to IRS earning minimums). - Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).