CO-OP Architecture

• Grow independent retail accounts through trusted partnerships and tailored business solutions. • Lead retail programs, store improvements, and onboarding initiatives that drive business success. • Analyze sales and market data to identify opportunities and support informed decision-making. • Collaborate with clients and internal teams to deliver exceptional service and support long-term growth.

• Oversee CRM data across its full lifecycle, ensuring proper governance, integrity, usage, and optimization as the primary data custodian while facilitating requirement intake, analysis, and validation. • Define and enforce data policies, quality metrics, access controls, and ensure adherence to corporate regulations, retention, and FCL standards. • Monitor and improve data quality through cleansing, validation, and issue resolution while identifying and addressing risks, breaches, and vulnerabilities. • Automate data processes, manage data extraction/imports, and evaluate requirements for reporting, queries, and system integrations. • Partner with stakeholders and project teams to gather, document, and prioritize CRM data requirements; assess impacts, resolve data issues, provide guidance, and ensure alignment with business goals, data governance standards, and effective support of business needs.

• Lead the end-to-end delivery of complex, enterprise-wide transformation initiatives, spanning technology, business process, and organization change ensuring alignment to strategic priorities, timelines and financial targets. • Drive integrated planning and execution across people, process and technology ensuring the solutions are aligned to operational realities across the CRS. • Lead cross-functional teams and external partners, fostering alignment, ownership, and clear accountability for delivery outcomes. • Drive clear, audience-tailored communication and contributes to continuous improvement of project management practices. • Ensures clear, timely communication and stakeholder alignment by leading reporting, governance forums, and vendor negotiations to ensure project expectations, deliverables, and changes are effectively managed. • Proactively identify and mitigate risks across organizational, operational and technical dimensions applying disciplined practices to ensure successful delivery.

• Support Oracle HCM implementation by leading payroll testing activities and validating system configurations • Execute end-to-end payroll test cycles, documenting results, maintaining scripts, and ensuring readiness for deployment • Ensure accurate, compliant payroll processing across all transactions, employee changes, and regulatory requirements • Collaborate with project partners and internal stakeholders to align system functionality with payroll business needs • Resolve payroll system discrepancies by investigating data issues, reconciliation variances, and integration errors

• Work collaboratively with our Learning and Development team to design a B2B Ag and Energy tiered selling skills training program aligned to business objectives. • Lead engaging workshops with supporting training and sustainment material to build confidence and drive effective sales behaviors. • Gather input from cross-functional team members to identify and prioritize Co-ops for selling skills workshops, and translate this into a structured, annual sales training plan. • Ensure sales teams at Co-ops leverage selling support tools such as business analytics insights, marketing programs, sell sheets, CRM, internal product and agronomy technical experts. • Partner with Co-op leadership to reinforce learning, measure adoption, and continuously improve sales performance through feedback and insights. • Coach and support Co‑op Agro sales teams and leaders by reinforcing best practices, improving customer conversations and value selling, and aligning on data-driven action plans to strengthen overall sales effectiveness. • Leverage data to track training impact, identify trends, and continuously enhance sales capability programs to drive measurable improvements in performance. • Expected travel is approximately 50% annually.

• Drive growth and profitability as our Product Line Manager where you’ll lead the strategy and execution of crop protection, seed and inoculant programs across key manufacturer partners. • Lead forecasting, inventory planning, and ordering to align supply with market demand, trends, and profitability targets. • Drive pricing, supplier negotiations, and program execution to optimize margins and maintain competitive positioning. • Support annual planning and manage in-season inventory, including allocations, positioning, returns, and revaluations. • Build strong retail relationships and apply creative, customer-centric thinking to understand their needs and support their business. • Collaborate cross-functionally to execute marketing initiatives, coordinate operations, deliver program payments, and achieve vendor financial targets. • Build strong supplier and stakeholder relationships while providing insights, reporting, and continuous improvement to drive growth. • Foster strong cross-functional collaboration by communicating key updates and partnering with internal teams and local Co-ops to align on programs, pricing, and business objectives.

• Process data entry transactions related to onboarding, separations, leaves of absence, benefits administration, contingent workforce, and position management. • Support management of the HRIS by updating information based on structural changes and business needs. • Facilitate key onboarding activities related to system access and processing information packages. • Complete status change forms and enter updates into the HRIS, ultimately supporting talent mobility, separations, voluntary terminations, and leave of absence processes. • Support regular audits by reviewing HR records for accuracy and updating procedures to improve operational efficiency. • Prepare communications, presentations, and other documents, as necessary.

Federated Co-operatives Limited (FCL) is hiring a **Senior Manager, Ag Retail Operations & Customer Excellence** on a permanent basis on our Ag Solutions team. **This position is a remote opportunity with preference for candidates located in Saskatoon, Regina, Calgary or Winnipeg. Preference for candidates within Saskatoon. based across Western Canada. **** In this role, you will drive the future of ag retail as a strategic leader shaping customer experience, digital adoption and data insights, and success across Co-op ag retails. This high-impact role blends strategy and execution to strengthen farmer relationships, unlock commercial value, and deliver a best-in-class customer journey. **What you’ll do:** - Provide strategic leadership and coaching to a high-performing team, through consistent feedback and development. - Foster strong cross-functional alignment with Ag Solutions and Energy teams while building a collaborative, accountable culture focused on performance, engagement, and results. - Drive a sales-focused culture by leading the development and adoption of training, ag retail operational KPIs, and cross-commodity insights—enabling Co-ops to improve performance, identify risks, and execute targeted action plans for continuous improvement. - Lead the development and execution of a holistic farm customer strategy, including segmentation, insights, and a collaborative roadmap with Co-ops to drive growth and engagement. - Own customer experience metrics and insights—leveraging data, research, and feedback to inform continuous improvement and deliver actionable strategies across marketing, agronomy, product, and operations. - Partner with Central Marketing to deliver a strong Co-op Agro brand experience campaigns and own the tradeshow experience while ensuring materials are agronomically sound, locally relevant, and easy for field teams to execute. - Drive a seamless, consistent customer experience by enabling bundled solutions and fostering strong collaboration across sales, marketing, agronomy, digital, and operational teams. - Lead the Digital Ag and Data Insights function to drive adoption and value from AgZone, CRM, and analytics tools—translating data into actionable insights that improve customer outcomes and commercial performance. - Own and manage Marketing and Digital Ag budgets while providing leadership in annual planning, budgeting, and quarterly financial reporting to ensure effective allocation and performance against business goals. **Who you’ll work with:******The Team:** You will work closely with and lead a team consisting of a Commodity Marketing & Events Specialist, Ag Business Performance Leads, Digital Adoption and Data Manager and a Senior Sales Advisor, and will have 5 direct reports. You will report into the AVP, Ag Solutions. This team strives to cultivate a culture of collaboration and innovation. **The Collaborators:** You will work closely with other functions in our Ag Solutions team, and across the organization with teams such as, Central Marketing, Finance and People & Culture. **The Customers:** You will demonstrate customer focus while supporting Local Co-op Retail Ag teams. **Why it matters:****Our Agro team helps to feed and grow Western Canadian communities by sourcing and distributing products and services to local Co-ops in the feed, crop supplies and fertilizer business. **Who you are:****You are looking for a career in Business Strategy & Planning and: - Have 8+ years of relevant progressive experience in agriculture industry leadership. - Have a Bachelor’s Degree in Business with a major in Marketing; or a Bachelor of Science in Agriculture (a combination of relevant education and experience may be considered). - Experience in ag marketing, customer strategies, CRM, and knowledge of the Co-operative Retailing System would be considered an asset! This opportunity is a **Band 8 – Management** position and falls within the ** Professional Services** career stream. If this opportunity speaks to you, we invite you to apply online by **June 7, 2026**. For more information regarding this opportunity, please contact Maria Classen, Talent Acquisition Specialist at maria.classen@fcl.crs. We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process, we invite you to submit your requests to us via fclhr@fcl.crs. All information received will be kept confidential. As this position is considered a position of trust, you may be required to complete a criminal record background check in accordance with FCL policies. ***FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.***

• Lead Co-op Agro private brand (PB) sales enablement by delivering targeted training and coaching to agronomy and sales teams, strengthening product confidence and commercial positioning. • Equip local Co-ops with tools, market insights, and strategies to drive adoption, optimize margins, and enhance sales execution. • Support demand creation and in-field adoption through joint customer engagement, grower events, and collaboration with PB and agronomy teams. • Drive continuous improvement by translating market intelligence, sustainability alignment, and field feedback into stronger PB portfolio performance. • Lead successful PB product launches, ensuring clear agronomic positioning, strong commercial readiness, and confident adoption by Co-op teams. • Drive in-field performance excellence by managing Product Performance Inquiries, supporting issue resolution, and capturing structured post-launch insights to strengthen the PB portfolio. • Provide data-driven insights and actionable feedback to enhance PB execution, close competitive gaps, and strengthen overall portfolio performance. • Serve as a trusted advisor and strategic partner, contributing to forecasting, budgeting, and continuous improvement of PB growth and positioning. • There will be expected travel of approximately 35-40% annually.

• Serve as a strategic commodity subject‑matter expert supporting FCL, Pod teams, and Centre Store Operation Advisors to deliver programs aligned with business goals, growth strategies, and member expectations. • Drive category growth and space optimization by identifying consumer‑relevant opportunities, leading space allocation initiatives, and using data‑driven insights to improve sales, margin, and return on space. • Lead merchandising, marketing, and promotional programs, including POS/POP, signage strategy, CASM feedback, Blackhawk and gift card initiatives, and clear promotional guidance to ensure strong in‑store execution. • Collaborate cross‑functionally with Category Management, Digital e‑Commerce, Marketing, Operations, Food Safety, and Consumer Products teams to optimize assortment, private label, omni‑channel programs, sanitation standards, and operational efficiency. • Develop and deliver operational standards and training, including SOPs, CRS‑wide training materials, and facilitation of commodity and leadership training to drive consistent execution and continuous improvement.