Title: Product Development Director (P&C Auto) Location: This role is remote eligible in the continental U.S. Type: Full-Time Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated Product Development Director to support the Property and Casualty (P&C) Business Development area. This is a non-people leading director role that will work closely with this team to monitor product performance data insights. This role is accountable for developing new products, overseeing and managing the launch and maturation of new products into target strategic markets. Acting as a cross functional expert, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: - Responsible for development of digital first products supporting the needs and risks of USAA Members Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products. - Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g.trends, results, etc.) Responsible for post-launch monitoring, maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms. - Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s). - Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists. - Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g.trends, results, etc.). - Responsible for post-launch monitoring, maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms. - Conducts complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence. - Develops and communicates the new product value proposition for individual products. - Ensures sales support is delivered to all distribution channels (e.g., com, mobile, contact center) so that the new product is properly positioned to members. - Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if necessary, prior to full launch. - Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience. - Extensive experience in developing, deploying and supporting product and/or integrated suite of products. - Experience working through agile product development process, managing multiple products simultaneously. - Knowledge and application of Product Development Life Cycle (PDLC). - Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions. - Navigates through ambiguous contexts with confidence. - Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often. What sets you apart: - Strong P&C Business Acumen, preferably in Auto (product management, pricing, underwriting, product intelligence etc.). - Demonstrated experience with data analytics and ability to deliver insights. - Strong critical thinking skills to evaluate information, identify data gaps, and ensure the validity of insights. - Skill in applying critical thinking to analyze the entire product lifecycle, anticipating potential issues in pricing, underwriting, claims, or experience that that might arise from product design, and proactively identifying solutions. - Experience translating business requirements to technical and analytical teams. - Experience supporting product briefings and presenting to executive leadership. - US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $127,310.00 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• The successful candidate must possess the drive and energy to execute on the responsibilities outlined above. • The candidate must have substantial real estate transaction experience and will ideally have a background in affordable housing and investments/(re)development. • Secure pricing from select GCs on developments. • Confirm local Jurisdiction (AHJ) permitting process and any other requirements. • Walk site with A/E teams and GCs. • Develop internal historical construction costs by state – work with Development project managers, asset managers, and capital expenditure teams to establish initial construction scope/ budget; lead scoping and budgeting phase with the GC. • Secure as-built plans (from site, files, or 3rd party vendor). • Coordinate and review schematic plans. • Review QAP and design standards – coordinate incorporation into plan set. • Develop initial SOW – narrative along with A/E plans. • Coordinate on-site DD and review, Phase I, Market Study, Appraisal, Zoning, PNA/PCA, ACM, Surveys, Accessibility reports. • Negotiate contracts as needed for GC, civil, architect, and other consultants. • Develop preliminary schedule and unit turns; coordinate with relocation teams. • Review all financing documents for construction-related requirements and coordinate approvals. • Lead on site visits with GCs and A/E team to ensure quality, address issues, and maintaining schedule. • Track and forecast change orders against budget and provide alternates – cost review/recommendations. • Provide regular reports and updates on budget and schedule. • Assist in the tenant outreach process and provide support for meetings/events as needed. • Coordinate with lenders/equity to ensure timing review and payments to GCs and other vendors. • Collect partial and full lien waivers each month review for progress against schedule. • Support relocation efforts by monitoring and enforcing project schedule. • Coordinate preparation of substantial completion forms. • Coordinate with GC for final permit closeouts. • Prepare and assemble Construction Closeout Documentation (final lien waivers, manuals, G704, permits).

Role Description ServiceNow’s monetization function is built on a simple conviction: pricing done well isn’t a back-office function—it’s a strategic lever that shapes how customers experience value and how the business grows. Our work impacts ServiceNow’s complete portfolio and complete commercial motion. As our portfolio evolves and new innovations come to market, the need for sharp, structured thinking on how we bring them to market has never been greater. We’re looking for someone who brings more than pricing mechanics. We want a strategist who can sit alongside Field and cross-functional leaders, challenge assumptions, synthesize market signals, and translate complexity into clear recommendations that hold up in a Pricing Committee room. This is not an operational or analytics seat. It’s an opportunity to commercial strategy at one of the fastest-growing enterprise software companies in the world—and to have your fingerprints on how we grow. What you get to do in this role: - Drive transformational change in how ServiceNow monetizes its business by leading C-Suite sponsored initiatives to deliver meaningful top line growth to the company. - Serve as the bridge between the Product Pricing Team and the Deal Desk Team in defining our commercial principles and guardrails. - Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap. - Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership. Qualifications - Effective influencing and communication skills and highly effective in securing cross-functional buy-in from senior executives and leaders across the business. - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - 10+ years of experience in enterprise technology industry across pricing, consulting, business operations and/or product strategy. - 5+ Years of strategy experience in a technology or consulting firm. Additional Information - Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. - Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. - Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. - Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

• Provide analytics support for experimentation • Collaborate with cross-functional teams to define key performance indicators • Design and analyze A/B tests to optimize user experiences • Present findings and recommendations to stakeholders