• Own the technical relationship with design partners and prospects. Lead discovery and solution design to turn interest into long-term adoption. • Serve as the bridge to Product and Engineering by synthesizing customer signals and workflow gaps to drive the product’s evolution. • Partner with Sales to develop the playbook, defining positioning, demo narratives, qualification criteria, and competitive framing based on real-world conversations. • Build and maintain demo environments, reference architectures, integration prototypes, and sample code that showcase the product’s credibility. • Act as a peer to senior engineering leaders and executives, delivering tailored technical workshops and briefings alongside handling complex architectural questions, security objections, and RFP-style technical requirements. • As the product matures, hand off processes and assets to the broader organization, ensuring the next wave of SEs can ramp quickly.

• Partner closely with Account Executives to evaluate customer environments and develop tailored infrastructure and security solutions • Participate in customer meetings by leading technical discussions, conducting discovery, and identifying solution opportunities • Perform technical discovery, architect solution designs, and create formal proposals and recommendations • Serve as a trusted technical advisor to both prospective and existing customers by building strong professional relationships • Review customer environments to identify areas for technology refreshes, optimization, expansion, or additional support • Educate customers on technology standards, operational risks, and alignment between business goals and technical strategy • Support customer business reviews by combining operational and technical insights from internal delivery teams • Drive adoption of RedHelm services through strategic technical guidance and upsell identification • Maintain expertise across RedHelm services and third-party partner technologies to support customer recommendations • Translate technical concepts and requirements into clear, business-focused recommendations for both technical and non-technical stakeholders • Collaborate closely with sales, engineering, operations, and leadership teams to support customer success and solution delivery • Ensure customer data and information are handled securely and in accordance with all RedHelm Information Security Policies • Maintain accurate documentation, customer records, opportunity updates, and technical information within CRM platforms • Will require occasional travel for business purposes

• Build and scale a sales enablement stream: develop workshop concepts, presentation templates, and training materials for the sales teams across Europe • Deliver workshops and training sessions for multiple countries - covering both legal subject matter and the practical use of the Noxtua platform • Own quality management and version evaluation: systematically review new Noxtua releases against legal benchmarks and test sets, and ensure professional output quality • Develop legal use cases and proofs-of-concept in close collaboration with Product, Tech, and AI - from requirements capture through to validation • Work closely with Partner Success, Sales, and Marketing to continuously improve onboarding materials, demo scenarios, and partner-facing documentation

• Lead and coordinate the domain technical and business discussions relative to future architecture direction across the product portfolio or product line • Analyze design and develop a roadmap and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint • Review and/or analyze and develop architectural requirements at domain level within product portfolio or team • Participate in the enterprise architecture domain governance model • Contribute to the development of software and data delivery platforms with reusable components that can be orchestrated together into different methods • Lead the research and evaluation of emerging technology, industry and market trends to assist in project development and/or operational support actives