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• Embed compliance into the product lifecycle: Partner directly with Product and Engineering to review platform features, draft fit-for-purpose terms, and align legal guardrails with active business goals. • Manage infrastructure and vendor risk: Review and negotiate complex upstream infrastructure contracts (IaaS), reseller agreements, and AWS/Azure/GCP Marketplace agreements to safeguard platform integrity. • Govern AI and emerging tech: Formulate clear legal frameworks for features utilizing AI/ML models, focusing directly on training data provenance, output liabilities, and proactive compliance with the EU AI Act. • Integrate data privacy and security: Collaborate closely with our DPO, Security, and Compliance teams to map data flows and embed global privacy frameworks directly into the cloud architecture. • Accelerate go-to-market and commercial growth: Update customer-facing terms (ToS, SLAs, AUP) and act as a trusted advisor to global sales teams during negotiations for complex, bespoke enterprise contracts.

• Reporting to the CPTO, you will lead the next chapter of Product at Upsun • Architect the portfolio strategy for Upsun Cloud, Upsun Blackfire, and Upsun Dispatch to capture shifting market demands • Partner with the CPTO to balance forward-looking technical direction with high-leverage commercial focus • Turn deep market insights and technical tailwinds into focused product priorities, roadmaps, and business metrics across thousands of active deployments • Connect product strategy directly to revenue leadership and embed continuous customer discovery into the engineering cycle to build a hyper-responsive feedback loop • Measure success by year one

• Support active and upcoming audits, including ISO 27001, SOC 2, PCI DSS, HIPAA, and other relevant assurance work by coordinating evidence collection, reviewing evidence quality, scheduling walkthroughs, and following up with control owners. • Support risk assessments, risk register updates, control monitoring, issue tracking, and risk treatment follow-up by working with teams to identify control gaps, agree on practical actions, and track remediation through to completion. • Conduct third-party risk management reviews to support a comprehensive view of organizational risk. • Support ongoing compliance activities across established frameworks and emerging readiness work (including Australia ISM/IRAP/HCF, NIS2, and ISO 42001/AIM) while maintaining policies, procedures, control narratives and supporting documentation. • Respond to customer and prospect security or compliance questions in partnership with Sales, Legal, Security, and Product, and support updates to the Trust Center and other trust documentation. • Prepare clear updates on audit status, risks, blockers, metrics, and remediation progress for leadership and look for opportunities to simplify repeatable processes and reduce audit friction for control owners. • Use risk, audit, and compliance tools to keep work organized, traceable, and easy to report on. • Support internal audit and review activities as needed.

• Core Projects: Work on improving and maintaining our orchestration engine and git interface, ensuring they meet high standards of performance, reliability, and security. • Daily Tasks: Work on product or internal features (like reducing dependencies or improving our internal telemetry), extending our testing suite, or releasing our components. • Team Collaboration: Work closely with product, security, and infrastructure teams on container orchestration solutions that align with company goals and customer needs. • Challenging Problems: Build backwards compatible solutions to complex problems while optimizing services to run efficiently and troubleshooting when deployments fail. • Drive Innovation: Constantly seek opportunities to improve automation, testing, and deployment processes.

• As a Senior People Business Partner, you are a strategic advisor and a key partner in shaping the heartbeat of Upsun. • Support leaders in embedding our values into everyday team practices. • Help build high-performing, healthy teams that can scale with the business. • Bridge the gap between high-level business goals and the daily employee experience. • Ensure our people strategy is well executed, scalable, and thoughtfully evolved. • Thrive in the complexities of international remote work with empathy and data-driven precision. • Coach first-time managers, design a global performance framework, or lead transformation projects.

• Design and build Claude skills, MCP integrations, and automated pipelines that transform internal knowledge into publication-ready docs with minimal manual intervention. • Act as the final reviewer for content produced by AI-assisted workflows and engineers, maintaining a high bar for technical accuracy and polish. • Define content structures and metadata standards that ensure our documentation is agent-consumable and machine-parseable. • Train and support engineers and PMs to document their own features using the tools and frameworks you create. • Partner closely with Engineering and Product teams to ensure new features ship with documentation-ready context. • Build automated loops to identify content gaps and outdated docs, using metrics to track quality and documentation satisfaction. • Work with Developer Advocates to refine tutorials, blog posts, and SDK documentation for high-visibility releases.

• Own the technical relationship with design partners and prospects. Lead discovery and solution design to turn interest into long-term adoption. • Serve as the bridge to Product and Engineering by synthesizing customer signals and workflow gaps to drive the product’s evolution. • Partner with Sales to develop the playbook, defining positioning, demo narratives, qualification criteria, and competitive framing based on real-world conversations. • Build and maintain demo environments, reference architectures, integration prototypes, and sample code that showcase the product’s credibility. • Act as a peer to senior engineering leaders and executives, delivering tailored technical workshops and briefings alongside handling complex architectural questions, security objections, and RFP-style technical requirements. • As the product matures, hand off processes and assets to the broader organization, ensuring the next wave of SEs can ramp quickly.

• Resolve technical issues across infrastructure, deployments, databases, caching, and web performance • Manage support tickets via Zendesk, with occasional live chat or voice support where needed • Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours • Collaborate with Product and Engineering to escalate bugs, report edge cases, and improve internal tooling • Improve documentation and knowledge sharing across global support teams • Troubleshoot issues related to DNS, CDN, SSL/TLS, and web infrastructure at scale • Identify recurring problems and suggest improvements to systems, workflows, and documentation

• Lead Daily Design Execution: Produce high-fidelity visual assets for social media, website components, sales enablement decks, and digital advertising. • Translate Technical Concepts: Partner with Product Design to turn complex technical workflows into simplified, "marketing-ready" UI visualizations and original vector illustrations. • Manage External Partners: Act as the primary creative lead for external agencies and freelancers, providing actionable feedback and quality control to ensure output meets our brand standards. • Evolve the Design System: Maintain and expand our library of reusable design components and brand guidelines to ensure global scalability and consistency. • Collaborate on Campaigns: Work with Growth and Events teams to translate strategic briefs into high-performing visual assets that drive engagement and conversion.

• Own the post-go-live relationship for high-value accounts • Guide existing customers through complex growth phases • Identify underutilized features and provide technical guidance • Act as the link between customers and internal teams • Develop technical playbooks and reusable templates