• Lead and coordinate the domain technical and business discussions relative to future architecture direction across the product portfolio or product line • Analyze design and develop a roadmap and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint • Review and/or analyze and develop architectural requirements at domain level within product portfolio or team • Participate in the enterprise architecture domain governance model • Contribute to the development of software and data delivery platforms with reusable components that can be orchestrated together into different methods • Lead the research and evaluation of emerging technology, industry and market trends to assist in project development and/or operational support actives

• Own the technical side of the sales cycle - from discovery and requirements gathering through demo delivery, proposals, and RFP responses • Build and deliver tailored, configured product demonstrations that connect SpryPoint's capabilities to a utility's specific needs and pain points • Become a product expert across SpryPoint's full suite - SpryCIS, SpryEngage, SpryMobile, and more - and stay sharp on industry trends and emerging technologies • Design solutions that are practical, usable, and built around how utilities actually operate • Serve as a trusted technical advisor to prospective customers throughout the sales process - the person they turn to when they have hard questions • Partner closely with Account Executives across territories to move deals forward • Support technical proposals, system architecture documentation, and RFQ/RFP responses • Represent SpryPoint at field marketing events, conferences, our National Users Conference, and regional trade shows • Travel approximately 25% of the time (roughly once a month), with occasional peaks up to 50%

Role Description SHAZAM is looking for a Fraud Solutions Consultant to join our team. In this role, you will work to support financial institutions with fraud related summary reporting, analysis, and recommendations relative to ATM/debit card fraud management performance. This role will assess and propose case management and transaction decline strategies to protect participants' accounts and minimize the adverse financial risk to assigned client financial institutions. - Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, provide fraud mitigation recommendations to lower risk and losses. - Manage client relationships by demonstrating integrity, credibility, and subject matter level expertise. - Manage client communication strategies with professional and timely feedback, weekly/monthly client meetings. - Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance. Qualifications - Experience working in banking, financial services, fraud, or compliance. - Experience in using Microsoft Office and Teams. - Verbal and written communication skills. - Organization and time management skills. - Attention to detail and accuracy. Benefits - A mission-driven company with a strong sense of purpose. - A hybrid work environment that values flexibility and collaboration. - Opportunities for professional development and career growth. - A culture that values innovation, integrity, and community impact. - Excellent benefits: - Health, dental, and vision insurance. - 401(k) retirement plan with company match. - Flexible spending and health savings accounts. - Life insurance and short- and long-term disability provided at no cost. - Time away from work – PTO, VTO, paid parental leave, and company holidays. - Educational assistance. Company Description SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company.

• Deliver compelling, value-focused product demonstrations of the Emburse solution suite to prospective finance, AP, and travel executives. • Collaborate with regional Account Executives to understand prospect pain points and align our product capabilities with their business goals. • Own technical validation tasks, including responding to RFPs, filling out security questionnaires, and setting up trial environments. • Stay ahead of product updates, industry verticals, and competitive landscapes to remain a trusted advisor to internal teams and external prospects. • Assist at trade shows, user conferences, and internal sales meetings to champion the Emburse brand.