Global BPO & Staffing Solutions | Multilingual Support | CX, Collections, Back Office & Tech Services
Technical Support Agent – Smart Home Technology
Location
Mexico
Posted
6 days ago
Salary
$5 / hour
Seniority
Junior
Job Description
Technical Support Agent – Smart Home Technology
Resolv Global
• Handle inbound technical support calls and emails from residents experiencing issues with their smart home devices • Troubleshoot common problems such as Wi-Fi connectivity issues, device pairing failures, and general setup questions • Walk residents through solutions clearly and calmly, adjusting your explanations to their level of comfort with technology • Log and manage all interactions accurately in CRM software • Handle both voice and email support channels, managing multiple tasks at the same time • Stay up to date with product changes and adapt to an evolving support environment
Job Requirements
- Strong verbal and written communication skills in English
- At least 1 year of customer service experience, ideally in a role that handled both calls and emails
- A genuine interest in technology and the confidence to troubleshoot device and connectivity issues
- Good physical dexterity for working with smart home hardware during the hands-on training period
- Experience with CRM software and solid general computer skills
- A patient, methodical approach to problem-solving with the customer always in mind
- The ability to manage your time and stay focused in a fast-paced remote environment
- Comfort with basic financial and leasing terminology, as you will be working in a property management context
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam
- Fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
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