JDREL

• Assist clients by phone, email, remote access, and/or chat • Diagnose reported issues and provide accurate resolutions • Log incoming support tickets in the platform • Guide clients and answer questions about the solutions provided • Training and updates focused on personal development

• Atender nossos clientes por telefone, e-mail, acesso remoto e/ou chat; • No atendimento, diagnosticar os erros reportados, promovendo uma solução assertiva; • Registrar os chamados recebidos na plataforma, garantindo o registro das informações dos clientes e atendimentos; • Orientar e tirar dúvidas sobre as soluções oferecidas e da legislação vigente na área contábil.

• Provide telephone support for the Domínio system’s Fiscal/Accounting (Escrita Fiscal/Contabilidade) or Payroll modules. • Ensure information provided to customers is clear and concise. • Ensure support is efficient and focused on resolving issues. • Understand the customer journey and the processes required to address each request. • Act as an intermediary for requests related to adjustments and fixes in the products offered. • Practice and promote the organization’s expected values and behaviors. • Stay up to date on innovations in the solutions provided to customers and on relevant changes in legislation.

• Provide support to our clients via phone, email, remote access and/or chat • During support, diagnose reported issues and deliver accurate solutions • Log incoming tickets in the platform, ensuring client and interaction details are recorded • Advise clients and answer questions about the solutions offered • Participate in trainings and updates focused on personal development and excellence in customer service