Role Description Look for candidates with Solumina iSeries preferred or G Series, i110, i120, i130 or i140 similar MES platforms. Qualifications - Experience with Solumina iSeries or similar MES platforms. Requirements - Ability to understand hiring strategies. - Knowledge of talent availability and compensation benchmarking. - Strong understanding of client needs. Benefits - Confidential handling of information according to EEO guidelines. Company Description We provide Recruitment and Staffing services to many industries and domains through our innovative and customized solutions and passionate commitment to research. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with a strong understanding of clients' needs. We work closely with leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of industry trends and technologies.

• Serve as the first point of contact for technical support communications via email, chat, and video calls, providing timely assistance, troubleshooting issues, and ensuring a high-quality customer experience • Diagnose, investigate, and resolve complex customer issues within Greenhouse, driving issues to resolution and escalating strategically when needed • Provide guidance to customers on product setup, feature usage, configuration, and integration, helping ensure successful implementation and adoption • Clearly explain product capabilities, limitations, and expected behaviors to set accurate expectations and build customer confidence • Act as a subject matter expert by identifying patterns in customer challenges and contributing recommendations for product, process, and documentation improvements • Continuously deepen product expertise and technical knowledge, and share insights to elevate team capability and support quality • Additional projects and responsibilities as business needs require

Role Description EquipmentShare is hiring a National Technical Support Technician to support our Corporate Headquarters in Columbia, MO. This is a hands-on, field-focused role responsible for: - Commissioning equipment - Supporting installations - Performing major and minor repairs - Helping reduce unavailable OEC across the fleet The position will support: - Diesel generators - Natural gas engines - Turbine-based power generation - Load banks - Related power distribution systems You’ll work closely with National Technical Support Specialists and branch teams to improve reliability, return equipment to rent-ready status, and support complex deployments. This role is ideal for someone who enjoys rotational field work and solving technical problems in real-world environments. This position is fully remote. Primary Responsibilities - Assist with commissioning and startup of diesel generators, natural gas generators, and turbine-based power systems - Support installation of complex temporary power solutions alongside National Technical Support Specialists - Travel to branches to perform major and minor repairs on down equipment - Help reduce unavailable OEC by returning assets to rent-ready condition - Troubleshoot mechanical, electrical, controls, and balance-of-plant systems - Support rotational power generation deployments and multi-unit installations - Perform inspections and operational verification of fleet equipment - Assist with electrical connections and system configuration during deployments - Support preventative maintenance and reliability improvement initiatives - Document repairs, findings, and recurring issues to improve fleet performance - Coordinate with OEMs and internal technical teams when needed - Provide on-site technical support for critical deployments and mobilizations Qualifications - Strong mechanical and electrical troubleshooting skills - Experience with diesel generators, natural gas engines, or turbine power systems - Understanding of 3-phase power systems and voltage configurations - Familiarity with generator controls, paralleling, and power distribution - Ability to read wiring diagrams and basic single-line drawings - Comfortable working in a travel-heavy, rotational field environment - Strong problem-solving and communication skills Requirements - At least 3 years of experience in power generation or rental equipment - Experience commissioning generators or temporary power systems - Background in diesel engines, natural gas engines, or turbines - Experience supporting multi-unit generator deployments - Rental industry or field service experience Benefits - Competitive compensation - Full medical, dental, and vision coverage for full-time employees - Generous PTO + paid holidays - 401(k) + company match - Gym membership stipend + wellness programs (earn PTO and prizes!) - Company events, food truck nights - 16 hours of paid volunteer time per year — give back to the community you call home - Career advancement, leadership training, and professional development opportunities Company Description At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re a people-first company powered by cutting-edge technology. Our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. We’re a team of problem-solvers, go-getters, and builders, looking for teammates who take pride in doing meaningful work and want to be part of building something special.

• Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as CSAT, SLA adherence, and backlog management. • Regularly review and address DSAT feedback, reporting on trends and driving continuous improvements. • Implement and optimize support processes to improve efficiency, reduce resolution times, and enhance the overall customer experience. • Directly manage a team of Team Leads, ensuring high levels of engagement, motivation, and performance. • Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback. • Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA). • Collaborate with cross-functional teams to implement betterment plans for recurring issues. Support key customers with high-priority cases, ensuring proactive communication and resolution strategies. • Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk. • Partner with other managers and business stakeholders to improve support processes and enhance customer experience. • Contribute to strategic discussions regarding scaling operations, automation, and efficiency initiatives. • Participate in hiring and onboarding top talent, and work closely with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements. • Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively. Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges.