• Investigate and resolve technical issues reported by customers, partners, and the support team. • Analyze logs, data, evidence, and system behavior to determine root causes of issues. • Support the Customer Success (CS) team with technical diagnostics, guidance, and deeper analyses. • Act as a bridge between CS, Product, and Technology teams, ensuring cases are forwarded with context, evidence, and clarity. • Identify recurring problems and propose improvements to processes, systems, and internal workflows. • Document root causes, solutions, lessons learned, and patterns identified during analyses. • Use AI daily to accelerate investigations, organize evidence, structure hypotheses, consult knowledge bases, and propose solutions or automations.

• Handling inbound and outbound customer communication • Following up on invoices and payment collections • Supporting daily operational coordination and inventory tracking • Responding to emails and customer inquiries • Assisting with sales outreach and lead follow-up • Updating customer records and operational systems • Coordinating information across teams and locations • Supporting social media and marketplace outreach efforts • Maintaining accurate records and reporting

• Responsible for developing best in class global sales processes and tools • Drive revenue, accurately forecast, and monitor and drive both customer and partner satisfaction and growth • Ensure sales processes run smoothly and efficiently • Provide key analytics reporting to Executive Leadership on key metrics • Develop and execute a Global Sales Operations program collaborating with Sales Leadership and GTM teams • Lead and evaluate the sales tools, processes, policies, and programs for continuous productivity and effectiveness • Build training programs/on-boarding for sales representatives with a focus on processes and supporting tools • Collaborate with regional sales leaders and teams to execute sales management disciplines and processes • Develop key performance metrics, dashboards, and reports focusing on performance drivers and results • Assist with identifying customers and sales opportunities by analyzing sales data and market trends

• Supports the establishment and execution of a newly formed OE function • Focuses on cross-functional coordination, independent validation, and operational discipline • Works closely with Development, Pre-Construction, PMO, IPP, SCM, and EPC partners • Provides structured analysis and visibility to the COO organization • Performs independent cross-checks on key project inputs