Rezilient Health

• Support the creation of marketing assets across digital, print, in-clinic, and sales channels, ensuring materials are polished, accurate, and aligned with Rezilient’s brand standards. • Produce and update templates, one-pagers, flyers, social graphics, event materials, patient communications, and presentation decks. • Help maintain consistency across Rezilient’s visual identity, including typography, colors, imagery, iconography, and layout systems. • Organize and maintain creative files, asset libraries, templates, and brand resources to help the Marketing team execute efficiently. • Assist with light updates to brand guidelines and design systems as Rezilient expands into new markets and launches new clinics. • Support website design updates, landing page creation, and digital asset production in partnership with Marketing, Product, and external partners as needed. • Assist with page layouts, graphics, icons, imagery, and visual QA to ensure web experiences are clear, polished, and on-brand. • Help translate marketing campaign needs into simple, effective website and landing page designs. • Support ongoing website improvements that make Rezilient’s care model easier to understand for patients, employers, brokers, and health system partners. • Prepare creative assets for digital campaigns, email, paid media, organic social, and other growth channels. • Help create and update sales enablement materials, including pitch decks, one-pagers, case studies, proposal graphics, and employer or broker-facing materials. • Partner with Marketing and Growth teams to adapt existing materials for different audiences, markets, campaigns, and use cases. • Support the production of clear, visually compelling materials that communicate Rezilient’s care model, patient experience, and CloudClinic value proposition. • Assist with formatting, presentation polish, and version control for high-priority commercial materials. • Design and update patient-facing materials that support awareness, onboarding, education, and ongoing engagement with Rezilient’s services. • Support clinic launches with localized signage, flyers, onboarding materials, in-clinic collateral, and community outreach assets. • Help simplify complex care journeys into clear, approachable visual communications. • Partner with Marketing and Clinical Operations to ensure patient-facing materials feel consistent, helpful, and aligned with the Rezilient experience. • Manage assigned creative requests, timelines, and revisions with strong attention to detail. • Help improve marketing team efficiency by maintaining organized files, templates, and repeatable production processes. • Support campaign execution by preparing creative assets in the right formats and sizes for different channels. • Collaborate with internal stakeholders to incorporate feedback and deliver accurate, high-quality materials on time. • Assist with vendor or agency coordination when needed, including file preparation, feedback tracking, and final asset delivery.

At Rezilient, we’re redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care. By streamlining care delivery and continuously expanding specialty services, we empower our care team to focus on patient well-being while providing the most comprehensive and accessible care possible. Our tech-forward approach streamlines the primary care experience so our doctors have the time to treat our members as a whole person, not just a collection of symptoms. If you're a wicked-smart jack-of-all-trades seeking to dive further into the world of healthcare, technology, and startups, look no further! As a Product Operations Specialist, you'll be fully immersed in the daily operations of our exciting, fast paced startup environment. Expect to get first-hand experience in what it looks like to build out and manage a clinical service line and the product, operations and tech that supports it. You'll ensure deliverables are completed on time, within scope and budget. You'll work with leaders from each department, and gain a deep understanding on how our business works. Key Responsibilities**Tooling & Board Management** - Own and maintain product management tools (e.g., Jira, Confluence, Notion, Asana or similar) to ensure boards, workflows, and dashboards are accurate and up to date. - Serve as a super user and internal go-to resource for product tooling — answering team questions, troubleshooting issues, and onboarding new users. - Support cross-functional visibility by maintaining reporting views, sprint boards, and roadmap artifacts that keep stakeholders aligned.** **Support Product Analytics** - Building and maintaining product KPI dashboards (activation, retention, feature adoption, engagement). - Assist conducting funnel analysis to identify drop-off points and surface opportunities. - Partnering with data engineering to ensure product events are properly instrumented and tracked. - Work with Technical Product Manager to produce regular product performance reports for leadership. **General Product Operations** - Help maintain a single source of truth across product team resources and knowledge bases. - Identify opportunities to improve team processes and operational workflows. - Provide general operational support to the Technical Product Manager and product team as needs evolve. - Work closely with engineering and external operations teams to ensure seamless product-related processes and communications between verticals. **Documentation, Training & Release Support** - Create, maintain, and continuously improve training materials, process guides, and how-to documentation for product tools and workflows. - Partner with the Technical Product Manager to translate complex processes into clear, accessible documentation for both technical and non-technical audiences. - Develop release documentation including release notes, feature summaries, and internal communications to support go-live activities. - Support the product team during release cycles — coordinating checklists, tracking readiness, and ensuring documentation is complete before launch.

Role Description As a Product Operations Specialist, you'll be fully immersed in the daily operations of our exciting, fast-paced startup environment. Expect to get first-hand experience in what it looks like to build out and manage a clinical service line and the product, operations, and tech that supports it. You'll ensure deliverables are completed on time, within scope and budget. You'll work with leaders from each department and gain a deep understanding of how our business works. Key Responsibilities - Tooling & Board Management - Own and maintain product management tools (e.g., Jira, Confluence, Notion, Asana or similar) to ensure boards, workflows, and dashboards are accurate and up to date. - Serve as a super user and internal go-to resource for product tooling — answering team questions, troubleshooting issues, and onboarding new users. - Support cross-functional visibility by maintaining reporting views, sprint boards, and roadmap artifacts that keep stakeholders aligned. - Support Product Analytics - Building and maintaining product KPI dashboards (activation, retention, feature adoption, engagement). - Assist in conducting funnel analysis to identify drop-off points and surface opportunities. - Partnering with data engineering to ensure product events are properly instrumented and tracked. - Work with Technical Product Manager to produce regular product performance reports for leadership. - General Product Operations - Help maintain a single source of truth across product team resources and knowledge bases. - Identify opportunities to improve team processes and operational workflows. - Provide general operational support to the Technical Product Manager and product team as needs evolve. - Work closely with engineering and external operations teams to ensure seamless product-related processes and communications between verticals. - Documentation, Training & Release Support - Create, maintain, and continuously improve training materials, process guides, and how-to documentation for product tools and workflows. - Partner with the Technical Product Manager to translate complex processes into clear, accessible documentation for both technical and non-technical audiences. - Develop release documentation including release notes, feature summaries, and internal communications to support go-live activities. - Support the product team during release cycles — coordinating checklists, tracking readiness, and ensuring documentation is complete before launch. Qualifications - Bachelor Degree in a relevant field or equivalent experience. - 2+ years of relevant experience, ideally in a health-tech startup environment. - Organized and detail-oriented – a builder and lover of "process". - Ability to multitask in a dynamic, fast-paced, start-up environment. - A strong operator who thrives in creating structure out of ambiguity. - Familiarity with product management tools such as Jira, Confluence, Notion, Miro, Asana or comparable platforms. - Strong written communication skills — you write clearly and know how to make documentation people actually read and use. - Highly organized with strong attention to detail; comfortable managing multiple workstreams at once. - A collaborative, service-oriented mindset — you take pride in enabling others to do their best work. Benefits - Generous PTO. - Paid family leave. - Comprehensive medical, dental, vision, and life insurance. - Stock options.

• Act as a liaison between the Product team and other departments (Engineering, Support, Operations), ensuring seamless communication on product updates, issues, and feature releases. • Translate technical concepts and product changes into accessible language and formats for non-technical stakeholders. • Develop and maintain comprehensive internal and training documentation (e.g., step-by-step guides, onboarding, feature release materials) for internal teams using our proprietary software, EMR, and operational tools. • Maintain and Improve streamlined systems for bug tracking, feature suggestion intake, and issue resolution working alongside the support team. • Ensure timely triage and follow-through with the Engineering team. • Own and update the internal product feature matrix, including a detailed breakdown of features, user permissions, and access by role type. • Coordinate and execute QA testing for new releases, ensuring functionality, usability, and adherence to security and compliance standards. • Help work through QA processes for both mobile and web platforms. • Maintain dashboards and documentation pertaining to engineering and IT compliance, including task tracking, remediation status, and audits. • Collaborate on improving automation for existing QA tests and feature releases. • Partner with the existing product team to help improve product velocity by assisting with speedy deployments. • Guide the support team to help maintain the feature release and feature request pipeline.

Technical Project Manager RemoteFull time United States Overview Description At Rezilient, we’re redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care. By streamlining care delivery and continuously expanding specialty services, we empower our care team to focus on patient well-being while providing the most comprehensive and accessible care possible. This role is responsible for ensuring high-quality, reliable data flows from source systems into Rezilient Health’s warehouse through hands-on validation, reconciliation, and quality assurance across clinical and claims datasets. The position is highly execution-oriented, with the majority of time spent in spreadsheets and files performing data analysis, employer mapping, eligibility matching, and eligibility/claims validation from implementation through the full employer lifecycle. In addition to technical execution, this role serves as a cross-functional data partner to Operations, Clinical, and Finance – asking the right questions, translating needs into clear requirements, and working with engineers to convert ad-hoc workflows into repeatable, scalable processes that improve data consistency and operational rigor over time. Requirements Responsibilities: - Own end-to-end data quality workflows to ensure reliable, high-integrity data flows from source systems into Rezilient Health’s warehouse across clinical, eligibility, and claims datasets. - Execute hands-on spreadsheet and file-based work to clean, standardize, reconcile, and validate data from payers, employers, TPAs, and EHR systems. - Perform eligibility matching and ongoing roster maintenance (adds, terms, changes), track variances, and resolve discrepancies across employer and partner populations. - Validate eligibility and claims data against source systems, proactively flag anomalies, document root causes, and drive resolution through clear audit trails. - Maintain accurate employer, plan, and member mappings, including consistent naming conventions and relationship logic across systems. - Build scalable checks, templates, SOPs, and controls that make recurring work consistent, auditable, and easier to operate over time. - Intake and clarify data requests from Operations, Clinical, Finance, and partners; translate ambiguous needs into structured deliverables and timelines. - Communicate progress, risks, and findings clearly to non-technical stakeholders while serving as a trusted data resource across teams. - Partner with engineering and operations to support integrations between source systems and the data warehouse, improving reliability, monitoring, and lifecycle support. - Identify opportunities to improve data consistency, operational rigor, and process automation as Rezilient Health scales employer and partner implementations. Required Qualifications: - 3+ years in a healthcare data role (payer, provider, TPA, benefits admin, or healthtech) is required - 2+ years of experience in a quickly growing HealthTech organization is highly preferred - Advanced Excel/Google Sheets (VLOOKUP/XLOOKUP, INDEX-MATCH, pivots, text parsing, data validation, deduping) - Experience with eligibility and claims data is required - Intermediate SQL and Python skills - Working knowledge of HIPAA/PHI handling - Proven attention to detail and accuracy with large, messy datasets and tight timelines - Excellent verbal and written communication skills, including documentation - Strong critical thinker with the ability to partner cross-functionally - Willingness to wear multiple hats and pivot as needed Preferred Qualifications: - Familiarity with EHR/EMR extracts (e.g., Athena), benefits platforms/TPA portals, and clinical data - Experience with simple BI tools (Looker Studio/Tableau) Benefits This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You’ll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.

At Rezilient, we’re redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care. - Develop, implement, and maintain the security & compliance program aligned with company goals and regulatory requirements (HIPAA, HITECH, HITRUST, SOC 2, etc.). - Lead certification and attestation efforts, including SOC 2 audits, HITRUST readiness, and other healthcare/security frameworks. - Develop and maintain security and compliance policies, standards, and procedures; ensure they are operationalized and enforced across the organization. - Oversee governance activities including risk assessments, internal audits, compliance reviews, and reporting of KPIs/metrics to leadership. - Own and manage the third-party/vendor risk management program, including security assessments, ongoing monitoring, and partnership with legal/procurement on contract requirements. - Oversee incident response from a governance and compliance perspective, ensuring response plans are in place, coordinating cross-functional efforts, and managing regulatory reporting when required. - Maintain and manage the enterprise risk register, including tracking remediation efforts and escalating risks appropriately. - Coordinate and oversee security awareness and compliance training programs, ensuring effectiveness and adoption across the organization. - Provide regular reporting to the CISO and executive team on security posture, compliance status, and risk landscape. - Monitor the evolving regulatory and industry landscape (healthcare, privacy, SaaS/cloud) and ensure the organization adapts proactively. - Partner closely with Product and Engineering teams to embed security and compliance into the product lifecycle. - Lead or support security and compliance reviews of new features, infrastructure, and architecture decisions. - Ensure adherence to secure development practices, data protection requirements, and regulatory considerations in platform design (especially for PHI/PII handling). - Act as a key stakeholder in design reviews, threat modeling, and release readiness from a compliance standpoint. - Work closely with Clinical Operations teams to maintain and evolve the compliance program for care delivery (both virtual and in-clinic). - Ensure workflows, protocols, and systems used in care delivery meet HIPAA/HITECH and other regulatory requirements. - Support audits, documentation, and training related to clinical compliance and patient data handling. - Partner with IT on clinic and corporate security, including device management, endpoint security, access controls, and software governance. - Ensure consistent enforcement of security policies across physical clinics and distributed environments. - Support implementation and monitoring of controls related to identity/access management, endpoint protection, and SaaS tools. - Partner with Growth (Sales) and Client Success teams to support security and compliance needs throughout the customer lifecycle. - Respond to security questionnaires, RFPs, and due diligence requests from prospective and existing clients. - Act as a subject matter expert in sales cycles, helping articulate the company’s security posture and build trust with buyers. - Develop and maintain standardized security materials (e.g., trust center content, policies, certifications, FAQs) to streamline sales and client interactions.

• Act as the primary intake point for support requests across multiple channels (ticketing system, and phone) • Triage requests from internal staff, external partners, and patients • Assess, categorize, and prioritize incoming issues (e.g., product bugs, IT issues, account errors, patient inquiries) • Provide initial troubleshooting and resolution for common issues • Resolve common support requests such as scheduling errors and incorrect or duplicate patient accounts • Login/access issues (e.g., password resets, email access) • Device and connectivity issues (Wi-Fi, hardware, system access) • Basic patient-facing issues such as account access or navigation support • Distinguish between user error, configuration issues, and true system bugs • Serve as a support contact for non-medical inquiries from patients and external users • Provide guidance on platform usage, access, and general troubleshooting • Route clinical or care-related questions to the appropriate clinical teams • Ensure a high-quality, empathetic experience for external users while maintaining appropriate boundaries and information security. • Log and track all requests in a ticketing system (e.g., Asana or similar) • Ensure visibility into previously untracked requests (e.g., chat messages, phone calls) • Convert product issues into actionable tickets for engineering (e.g., Jira) • Maintain clear, accurate documentation of issues and resolutions • Identify patterns in support requests (internal and external) and surface recurring issues to Product and Engineering teams • Provide structured feedback on usability, workflows, and pain points based on frontline experience • Help improve internal knowledge bases, troubleshooting guides, and support documentation • Contribute to defining and refining support workflows, triage paths, and issue categories

At Rezilient, we’re redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care. By streamlining care delivery and continuously expanding specialty services, we empower our care team to focus on patient well-being while providing the most comprehensive and accessible care possible. As we continue to grow, we are seeking a Technical Support Specialist to serve as the first technical point of contact for both internal teams and external users, including both customers and patients. This role supports day-to-day operations by ensuring that questions, issues, bugs, and requests are triaged efficiently and resolved or routed to the appropriate teams swiftly. You will play a critical role in triaging issues, resolving common problems, supporting product quality efforts, and routing requests across Product, IT, Engineering, Clinical, Care Navigation, and more. This position sits at the center of our operations function and will help shape how support is delivered as we scale. Key Responsibilities Technical Triage & First-Line Support - Act as the primary intake point for support requests across multiple channels (ticketing system, and phone) - Triage requests from internal staff, external partners, and patients - Assess, categorize, and prioritize incoming issues (e.g., product bugs, IT issues, account errors, patient inquiries) - Provide initial troubleshooting and resolution for common issues Issue Resolution & Troubleshooting - Resolve common support requests such as: - Scheduling errors and incorrect or duplicate patient accounts - Login/access issues (e.g., password resets, email access) - Device and connectivity issues (Wi-Fi, hardware, system access) - Basic patient-facing issues such as account access or navigation support - Distinguish between user error, configuration issues, and true system bugs Patient & External User Support - Serve as a support contact for non-medical inquiries from patients and external users - Provide guidance on platform usage, access, and general troubleshooting - Route clinical or care-related questions to the appropriate clinical teams - Ensure a high-quality, empathetic experience for external users while maintaining appropriate boundaries and information security. Routing & Escalation - Route issues to the appropriate teams based on defined categories: - IT (devices, access, connectivity) - Product/Engineering (application or technical infrastructure issues, workflows, bugs) - Clinical/Care Navigation (patient-related or clinical inquiries) - Escalate high-priority incidents using defined incident response workflows Ticketing & Documentation - Log and track all requests in a ticketing system (e.g., Asana or similar) - Ensure visibility into previously untracked requests (e.g., chat messages, phone calls) - Convert product issues into actionable tickets for engineering (e.g., Jira) - Maintain clear, accurate documentation of issues and resolutions Product QA & Testing Support - Reproduce reported issues and document clear steps, expected vs. actual behavior, and supporting evidence - Validate bug fixes and confirm resolution before closing tickets - Perform basic QA testing (e.g., smoke testing) on new features and releases - Partner with Product and Engineering to ensure quality and completeness of fixes - Escalate inconsistencies or regressions identified during testing Product Feedback & Continuous Improvement - Identify patterns in support requests (internal and external) and surface recurring issues to Product and Engineering teams - Provide structured feedback on usability, workflows, and pain points based on frontline experience - Help improve internal knowledge bases, troubleshooting guides, and support documentation - Contribute to defining and refining support workflows, triage paths, and issue categories

• At Rezilient, we’re redefining what primary care looks like, making it more accessible, seamless, and patient-centered than ever before. • Rezilient is seeking a Director of Marketing to execute and scale our marketing efforts across employer, broker, and health system audiences. • This role is responsible for bringing our marketing strategy to life by overseeing campaign execution, channel performance, and marketing operations. • Lead and develop a high-performing marketing team responsible for campaign execution, content, and channel management. • Translate marketing strategy into clear execution plans, timelines, and deliverables. • Manage priorities across multiple initiatives in a fast-paced environment. • Oversee execution of multi-channel marketing campaigns across digital, email, social, and events. • Drive consistency in messaging and execution across all audiences. • Own performance and optimization of key marketing channels, including website, email, and social media. • Oversee strategy and execution of Rezilient’s website and landing pages. • Maintain strong data integrity and reporting accuracy.

At Rezilient, we’re redefining what primary care looks like, making it more accessible, seamless, and patient-centered than ever before. Through our innovative CloudClinic model, we combine virtual provider visits with smart, tech-enabled infrastructure to deliver timely, personalized care. By removing traditional barriers to access and continuously expanding our specialty offerings, we’re building a healthcare experience that’s as convenient as it is comprehensive. Rezilient is seeking a Director of Marketing to execute and scale our marketing efforts across employer, broker, and health system audiences. This role is responsible for bringing our marketing strategy to life by overseeing campaign execution, channel performance, and marketing operations, while leading a team to deliver high-quality, consistent, and impactful work. This is a highly execution-oriented leadership role that partners closely with the Head of Marketing. While marketing strategy is set at the leadership level, this role ensures it is translated into strong execution, scalable systems, and measurable business outcomes. You will oversee day-to-day marketing operations, manage a growing team, and drive performance across channels. Key Responsibilities: Marketing Execution & Team Leadership - Lead and develop a high-performing marketing team responsible for campaign execution, content, and channel management. - Translate marketing strategy into clear execution plans, timelines, and deliverables. - Ensure consistency, quality, and speed across all marketing outputs. - Manage priorities across multiple initiatives in a fast-paced environment. Integrated Campaign Execution - Oversee execution of multi-channel marketing campaigns across digital, email, social, and events. - Ensure campaigns are aligned with go-to-market priorities and business goals. - Partner with Sales and Growth leadership to support pipeline generation and revenue outcomes. - Drive consistency in messaging and execution across all audiences. Digital Channels & Performance - Own performance and optimization of key marketing channels, including website, email, and social media. - Improve conversion across the funnel, from awareness to inquiry and pipeline generation. - Continuously test, iterate, and optimize based on performance data. Website & Content Experience - Oversee strategy and execution of Rezilient’s website and landing pages. - Ensure messaging clarity, usability, and strong calls-to-action - Partner cross-functionally to align marketing content with product, customer, and patient experience. Marketing Operations & Systems - Own marketing systems, including HubSpot, to support campaign execution and tracking. - Oversee workflows, segmentation, lead routing, and campaign reporting. - Partner with RevOps to ensure alignment between marketing efforts and pipeline attribution. - Maintain strong data integrity and reporting accuracy. Brand Execution & Asset Development - Oversee development of marketing assets across channels, including web, email, social, and sales enablement materials. - Ensure alignment with brand standards while optimizing for performance and usability. - Build scalable systems and templates to improve efficiency and consistency. Social & Content Execution - Oversee execution of Rezilient’s social media presence and content calendar. - Align content with campaign priorities and brand voice. - Leverage social channels to support both brand awareness and demand generation. Performance & Analytics - Define and track key marketing KPIs tied to pipeline, conversion, and campaign performance. - Analyze results to identify opportunities for optimization and growth. - Build reporting frameworks that provide visibility into marketing impact and ROI. Cross-Functional Partnership - Partner closely with Sales, Customer Success, Clinical Operations, Product, and other internal teams. - Support go-to-market execution for new initiatives, partnerships, and clinic launches. - Act as a key connector between strategy and execution across the organization.