• This role is an excellent opportunity for someone passionate about helping organizations transform their ways of working to an agile state and who wants to help other teams implement an agile mindset and culture. • You will learn about your client's products, processes, and tools, and help identify areas for improvement that enable them to meet their goals. • Leveraging your expertise, you will help guide your clients toward good agile and SAFe practices and recommend processes and tools to support their journey. • As a Product Coach at Packaged Agile, you'll be responsible for helping your client understand how to build and lead a product culture that focuses on creating valuable and viable solutions. • Solve complex problems using sound logic and compelling narratives. • Advise on agile, SAFe, and Scrum @ Scale strategies to implement across the organization. • Build trust and collaborative relationships among all stakeholders across the ART. • Mentor Scrum Masters, leadership, PO/PMs, and other ART team members on agile and SAFe best practices. • Facilitate the identification of objectives and key results (OKRs) that are product-team specific, but roll up to organizational goals. • Coach clients on agile principles and processes and on building compelling Product Vision and Product Strategy descriptions and how to orient Product Roadmaps around the delivery of customer value as opposed to output. • Partner with teams and stakeholders to help improve their agile practices. • Identify practical ways to keep team members engaged and motivated in a remote environment. • Escalate impediments and risks, and clearly explain their impact in plain language.

• Support the Program Manager in overall contract execution and day-to-day management of all contract activities including Enhancement Services, Operations and Maintenance, and Mission Support • Manage the Agile Release Train (ART) and coordinate Program Increment (PI) planning activities across all Agile teams • Facilitate all Agile ceremonies including backlog grooming, PI planning, sprint planning, daily stand-ups, sprint reviews, sprint demos, retrospectives, and Scrum of Scrums • Coach Agile teams on Agile principles, values, and best practices in accordance with the Agile Manifesto and TSA approved Agile methodology • Track and report sprint velocity, burndown, burn-up, throughput, and team capacity metrics within 2 business days after the end of each sprint • Deliver weekly Product Backlog and Sprint Backlog status updates to the Program Manager and Government stakeholders • Collaborate across all levels of the program Agile model including Program Management, Enterprise Architecture, Solution and System Architects, Product Management, Agile Teams, System Team, and External Stakeholders • Collaborate with all stakeholders to refine and groom backlog at all organizational levels including Epics, Capabilities, Features, and User Stories • Coordinate and collaborate with testing stakeholders including IV&V, test bed, and end users for Agile/Scrum approach and release processes • Support transition-in activities and provide weekly transition status briefings during the transition period • Ensure all Agile teams adhere to TSA approved Agile methodology such as DevSecOps and SAFe for software development, integration, and testing • Identify and escalate risks, issues, and impediments to the Program Manager and Government stakeholders in a timely manner • Support the Program Manager in preparing for and presenting at monthly Design and Development Program Management Reviews (PMRs) • Maintain the approved ALM and Dashboard tool with current data so reports and charts can be generated as needed by all stakeholders.

• Facilitate agile ceremonies (Daily, Planning, Review, Retrospective) using agile methodologies (with emphasis on Jira) • Orchestrate cross-functional teams (such as CRM, Data, Product, Credit) to maximize customer conversion and engagement • Proactively remove impediments that disrupt the development flow • Connect technical development to financial outcomes (ROI, LTV, CAC)

Role Description We invite an Intermediate Scrum Master to join our team and support the development of internal applications for a leading payment processing solution provider serving over 275,000 U.S. businesses. You'll work with two distributed cross-functional teams – DevOps and Development – in a collaborative Agile environment. In this role, you’ll: - Facilitate Scrum ceremonies - Maintain Agile processes and reporting - Ensure alignment across stakeholders and time zones Qualifications - 3+ years of experience as a Scrum Master - Experience working with distributed, cross-functional teams in a remote environment - Strong understanding of Scrum framework and Agile principles - Experience facilitating Scrum ceremonies (daily stand-ups, sprint planning, retrospectives) - Strong communication and stakeholder management skills - Ability to coordinate across multiple teams and stakeholders effectively - Ability to gather, structure, and clearly communicate information from multiple stakeholders - Comfort guiding and supporting teams in Agile practices and day-to-day collaboration - Ability to adapt communication style to different teams, cultures, and individuals - Hands-on experience with Jira or similar Agile tools - Strong organizational skills and ability to work in fast-paced environments - Upper-Intermediate English level Requirements - Previous experience as a Technical Writer or Business Analyst (desirable) - Experience working in large enterprise or fintech environments (desirable) Benefits - 30 paid days off per year to use however you like — vacations, holidays, or personal time - 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child - Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months - We pay in U.S. dollars and cover all approved overtime - Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events Company Description Dev.Pro is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background. - 99.9% remote — you can work from anywhere in the world