ITS Inc

Role Description SHAZAM is looking for a Software Engineer to join our team. As a Software Engineer, you will be responsible for supporting the development, maintenance, and improvement of software applications with minimal guidance from more experienced engineers. This position focuses on executing complex foundational engineering practices, writing clear and reliable code, assisting with troubleshooting, and contributing to well-defined tasks throughout the software development lifecycle (SDLC). - Write clean, reliable, scalable, and testable code using RPG - Design production-quality solutions with attention to maintainability, performance, and long-term value - Participate in all phases of the SDLC: planning, design, development, testing, deployment, and maintenance - Diagnose, troubleshoot, and resolve moderately complex software issues - Collaborate with product partners and cross-functional teams, clearly communicating technical details and tradeoffs - Conduct code reviews and provide constructive feedback to peers and junior engineers - Contribute to process and tooling improvements by identifying inefficiencies and proposing actionable solutions - Research and evaluate new technologies, tools, and approaches to solve engineering challenges - Create and maintain clear technical documentation for implemented features - Participate in root cause analysis (RCA) and help improve system reliability, scalability, and monitoring - Serve as a subject-matter expert for a specific application, subsystem, or process - Participate in an on-call rotation with support and guidance Qualifications - Minimum of 3 years of professional software development experience and proficiency with the programming language RPG - Working knowledge of data structures, algorithms, and object-oriented design principles - Familiarity with common software engineering practices including version control, testing, and debugging - Experience using modern development tools and collaboration platforms (e.g., Microsoft Teams) - Strong problem-solving skills with the ability to connect complex concepts and design effective solutions - Clear verbal and written communication skills, especially when discussing technical topics - Self-motivated with a growth mindset and eagerness to learn new technologies Benefits - A mission-driven company with a strong sense of purpose - A hybrid work environment that values flexibility and collaboration - Opportunities for professional development and career growth - A culture that values innovation, integrity, and community impact - Excellent benefits: - Health, dental, and vision insurance - 401(k) retirement plan with company match - Flexible spending and health savings accounts - Life insurance and short- and long-term disability provided at no cost - Time away from work – PTO, VTO, paid parental leave, and company holidays - Educational assistance

Role Description SHAZAM is looking for a Professional Services Specialist to join our team. In this role, you will partner directly with financial institutions to ensure successful system upgrades and implementations of SHAZAM KinetiCore ancillary systems, while building strong customer relationships and delivering exceptional service. This position is ideal for someone with a solid background in banking operations who is ready to leverage their expertise in a client-facing, project-oriented environment. - Manage application upgrades and implementations of SHAZAM KinetiCore ancillary products. - Work directly with financial institutions to map business processes and configure delegated applications. - Create and set up products associated with assigned applications and services. - Collaborate with customers throughout the upgrade and implementation process to identify, troubleshoot, and resolve issues. - Verify data integrity, workflows, procedures, and processes within assigned areas of responsibility. - Apply knowledge of banking operations, including back-office operations, teller functions, new account opening processes, lending operations, general ledger processes, and community bank workflows. - Coordinate with ancillary banking product providers including online banking, interactive Voice Response (IVR), ATM services, and item processing systems. - Document product issues and partner with development and support teams to facilitate resolution. - Provide training and knowledge transfer to customers and assist in training fellow team members. - Respond to support requests and assist internal and external customers in resolving operational and system-related issues. - Travel to customer locations for implementation and upgrade activities as needed. Qualifications - Strong understanding of bank operations and knowledge of core banking systems required. - Experience with SHAZAM KinetiCore or DocuCommand highly preferred. - Excellent communication, problem solving, and customer service skills. - High attention to detail and accuracy. - Demonstrated IBM iSeries OS knowledge a plus. - Must be highly motivated and fully engaged with a commitment to high standards/zero defect mindset. - Experience with use of a customer ticket tracking system preferred. - Proficient in MS Office applications, specifically Word, Excel, and PowerPoint. Benefits - A mission-driven company with a strong sense of purpose. - A hybrid work environment that values flexibility and collaboration. - Opportunities for professional development and career growth. - A culture that values innovation, integrity, and community impact. - Excellent benefits: - Health, dental, and vision insurance. - 401(k) retirement plan with company match. - Flexible spending and health savings accounts. - Life insurance and short- and long-term disability provided at no cost. - Time away from work – PTO, VTO, paid parental leave, and company holidays. - Educational assistance.

Role Description SHAZAM is looking for a Fraud Solutions Consultant to join our team. In this role, you will work to support financial institutions with fraud related summary reporting, analysis, and recommendations relative to ATM/debit card fraud management performance. This role will assess and propose case management and transaction decline strategies to protect participants' accounts and minimize the adverse financial risk to assigned client financial institutions. - Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, provide fraud mitigation recommendations to lower risk and losses. - Manage client relationships by demonstrating integrity, credibility, and subject matter level expertise. - Manage client communication strategies with professional and timely feedback, weekly/monthly client meetings. - Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance. Qualifications - Experience working in banking, financial services, fraud, or compliance. - Experience in using Microsoft Office and Teams. - Verbal and written communication skills. - Organization and time management skills. - Attention to detail and accuracy. Benefits - A mission-driven company with a strong sense of purpose. - A hybrid work environment that values flexibility and collaboration. - Opportunities for professional development and career growth. - A culture that values innovation, integrity, and community impact. - Excellent benefits: - Health, dental, and vision insurance. - 401(k) retirement plan with company match. - Flexible spending and health savings accounts. - Life insurance and short- and long-term disability provided at no cost. - Time away from work – PTO, VTO, paid parental leave, and company holidays. - Educational assistance. Company Description SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company.

Role Description SHAZAM is looking for a Fraud Rules Analyst to join our team. In this position, you’ll play a critical role in preventing fraudulent activities by developing, implementing, and maintaining fraud detection rules and strategies. This position involves analyzing transaction data and patterns to identify potential fraud risks and collaborating with cross-functional teams to enhance fraud prevention measures. The analyst will continuously monitor fraud trends and adjust rules to improve detection accuracy while minimizing false positives. What you'll do: - Collaborate with fraud investigation teams and other stakeholders to support the overall fraud strategy, specifically in the areas of data analysis and interpretation, authorization risk analysis, consumer identity management, and authorization decisioning. - Develop, test, and implement fraud detection rules and scenarios based on data analysis and emerging fraud trends. - Monitor transaction data and alerts to identify suspicious activities and recommend appropriate actions. - Handle complex inquiries through support channels to fraud and transaction risk related items. - Analyze the effectiveness of existing fraud rules and make data-driven adjustments to improve detection rates. - Support the organization’s fraud management program, including reporting and analysis of available fraud prevention, detection, and response tools. - Directly support financial institutions with questions on fraud management programs, tools, and cases of fraud. - Serve as a subject matter expert for the fraud management tools for the organization. Qualifications - Experience in rules authoring, development, and evaluation processes in decision management fraud detection platforms. - Experience with SQL or Blaze rule authoring languages a plus. - Strong technical and analytical background, and attention to detail. - Excellent communication skills and relationship building to effectively work with all levels within the organization and outside resources. - Demonstrated organizational skills. Benefits - A mission-driven company with a strong sense of purpose. - A hybrid work environment that values flexibility and collaboration. - Opportunities for professional development and career growth. - A culture that values innovation, integrity, and community impact. - Excellent benefits: - Health, dental, and vision insurance. - 401(k) retirement plan with company match. - Flexible spending and health savings accounts. - Life insurance and short- and long-term disability provided at no cost. - Time away from work – PTO, VTO, paid parental leave, and company holidays. - Educational assistance.

Role Description SHAZAM is looking for a Core Implementation Specialist to join our KinetiCore implementations team. In this role, you will provide quality installation and training for the KinetiCore core and ancillary systems while building a strong foundation for a lasting business relationship. This role will work within all phases of the conversation process of an assigned area and assist in training others. What you'll do: - Responsible for the validation of data, workflow, procedures, and processes within the loan area(s) which may include our other applications. - Works independently with clients during the onboarding process to resolve any issues and engage other team members as needed. - Works with banking product providers including but not limited to bill pay, imaging, and core processing. - Travels to customer site for implementation if requested. Qualifications - Minimum of five years' experience in banking operations is required, loan operations preferred. - Knowledge and work experience with secondary loan servicing (Freddie Mac, Fannie Mae, FHLB, USDA, etc.) is a plus. - Experience with Microsoft Office applications, ticket tracking system, and customer service. - Ability to work occasional evenings or weekends to support a customer go live. - Organization and time management skills. - Attention to detail and accuracy. - Insurable driving record and proof of personal liability auto insurance coverage of at least $300,000. Benefits - A mission-driven company with a strong sense of purpose. - A hybrid work environment that values flexibility and collaboration. - Opportunities for professional development and career growth. - A culture that values innovation, integrity, and community impact. - Excellent benefits: - Health, dental, and vision insurance. - 401(k) retirement plan with company match. - Flexible spending and health savings accounts. - Life insurance and short- and long-term disability provided at no cost. - Time away from work – PTO, VTO, paid parental leave, and company holidays. - Educational assistance.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SHAZAM is looking for a Digital Support Analyst to join our team. In this role, you will be responsible for providing technical and operational support to customers utilizing the organization’s online and mobile banking platforms, file repository software, and related core functions. This role delivers timely assistance of customer inquiries by troubleshooting digital banking and other software issues and supports the overall functionality and reliability of banking services. Success in this position requires strong analytical and problem‑solving skills, technical proficiency, and a solid understanding of banking processes and workflows. - Respond to client inquiries related to online banking, mobile banking, account access, file structure and digital transactions. - Troubleshoot technical issues, including login, navigation errors, and system functionality concerns. - Assist customers in understanding and using product features, tools, and security protocols. - Escalate complex or unresolved issues to appropriate internal teams and follow up as needed. - Document all customer interactions, reported issues, and resolutions in accordance with internal procedures. - Monitor and identify recurring technical or operational issues and communicate trends to management. - Maintain current knowledge of digital and document retention systems, updates, and security requirements. - Track, troubleshoot and communicate complex client issues internally and with a client audience. - Attend, schedule and plan virtual meetings and training sessions. Qualifications - Minimum of 2 years’ experience in client-facing roles. - Experience in banking, digital banking, ACH, technical help, or related field preferred. - Remote technical help desk or support experience helpful. - Adept at utilizing a CRM solution to log and track client inquiries and knowledge of Salesforce helpful. - Proficient in Microsoft Office Suite, including Teams. Benefits - A mission-driven company with a strong sense of purpose. - A hybrid work environment that values flexibility and collaboration. - Opportunities for professional development and career growth. - A culture that values innovation, integrity, and community impact. - Excellent benefits: - Health, dental, and vision insurance. - 401(k) retirement plan with company match. - Flexible spending and health savings accounts. - Life insurance and short- and long-term disability provided at no cost. - Time away from work – PTO, VTO, paid parental leave, and company holidays. - Educational assistance. Company Description SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a remote position, the ideal candidate will be located in Des Moines, IA or Parson, TN areas.