ITS Inc

Role Description SHAZAM is looking for a Fraud Solutions Consultant to join our team. In this role, you will work to support financial institutions with fraud related summary reporting, analysis, and recommendations relative to ATM/debit card fraud management performance. This role will assess and propose case management and transaction decline strategies to protect participants' accounts and minimize the adverse financial risk to assigned client financial institutions. - Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, provide fraud mitigation recommendations to lower risk and losses. - Manage client relationships by demonstrating integrity, credibility, and subject matter level expertise. - Manage client communication strategies with professional and timely feedback, weekly/monthly client meetings. - Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance. Qualifications - Experience working in banking, financial services, fraud, or compliance. - Experience in using Microsoft Office and Teams. - Verbal and written communication skills. - Organization and time management skills. - Attention to detail and accuracy. Benefits - A mission-driven company with a strong sense of purpose. - A hybrid work environment that values flexibility and collaboration. - Opportunities for professional development and career growth. - A culture that values innovation, integrity, and community impact. - Excellent benefits: - Health, dental, and vision insurance. - 401(k) retirement plan with company match. - Flexible spending and health savings accounts. - Life insurance and short- and long-term disability provided at no cost. - Time away from work – PTO, VTO, paid parental leave, and company holidays. - Educational assistance. Company Description SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company.

Role Description SHAZAM is looking for a Fraud Rules Analyst to join our team. In this position, you’ll play a critical role in preventing fraudulent activities by developing, implementing, and maintaining fraud detection rules and strategies. This position involves analyzing transaction data and patterns to identify potential fraud risks and collaborating with cross-functional teams to enhance fraud prevention measures. The analyst will continuously monitor fraud trends and adjust rules to improve detection accuracy while minimizing false positives. What you'll do: - Collaborate with fraud investigation teams and other stakeholders to support the overall fraud strategy, specifically in the areas of data analysis and interpretation, authorization risk analysis, consumer identity management, and authorization decisioning. - Develop, test, and implement fraud detection rules and scenarios based on data analysis and emerging fraud trends. - Monitor transaction data and alerts to identify suspicious activities and recommend appropriate actions. - Handle complex inquiries through support channels to fraud and transaction risk related items. - Analyze the effectiveness of existing fraud rules and make data-driven adjustments to improve detection rates. - Support the organization’s fraud management program, including reporting and analysis of available fraud prevention, detection, and response tools. - Directly support financial institutions with questions on fraud management programs, tools, and cases of fraud. - Serve as a subject matter expert for the fraud management tools for the organization. Qualifications - Experience in rules authoring, development, and evaluation processes in decision management fraud detection platforms. - Experience with SQL or Blaze rule authoring languages a plus. - Strong technical and analytical background, and attention to detail. - Excellent communication skills and relationship building to effectively work with all levels within the organization and outside resources. - Demonstrated organizational skills. Benefits - A mission-driven company with a strong sense of purpose. - A hybrid work environment that values flexibility and collaboration. - Opportunities for professional development and career growth. - A culture that values innovation, integrity, and community impact. - Excellent benefits: - Health, dental, and vision insurance. - 401(k) retirement plan with company match. - Flexible spending and health savings accounts. - Life insurance and short- and long-term disability provided at no cost. - Time away from work – PTO, VTO, paid parental leave, and company holidays. - Educational assistance.

Role Description SHAZAM is looking for a Core Implementation Specialist to join our KinetiCore implementations team. In this role, you will provide quality installation and training for the KinetiCore core and ancillary systems while building a strong foundation for a lasting business relationship. This role will work within all phases of the conversation process of an assigned area and assist in training others. What you'll do: - Responsible for the validation of data, workflow, procedures, and processes within the loan area(s) which may include our other applications. - Works independently with clients during the onboarding process to resolve any issues and engage other team members as needed. - Works with banking product providers including but not limited to bill pay, imaging, and core processing. - Travels to customer site for implementation if requested. Qualifications - Minimum of five years' experience in banking operations is required, loan operations preferred. - Knowledge and work experience with secondary loan servicing (Freddie Mac, Fannie Mae, FHLB, USDA, etc.) is a plus. - Experience with Microsoft Office applications, ticket tracking system, and customer service. - Ability to work occasional evenings or weekends to support a customer go live. - Organization and time management skills. - Attention to detail and accuracy. - Insurable driving record and proof of personal liability auto insurance coverage of at least $300,000. Benefits - A mission-driven company with a strong sense of purpose. - A hybrid work environment that values flexibility and collaboration. - Opportunities for professional development and career growth. - A culture that values innovation, integrity, and community impact. - Excellent benefits: - Health, dental, and vision insurance. - 401(k) retirement plan with company match. - Flexible spending and health savings accounts. - Life insurance and short- and long-term disability provided at no cost. - Time away from work – PTO, VTO, paid parental leave, and company holidays. - Educational assistance.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SHAZAM is looking for a Digital Support Analyst to join our team. In this role, you will be responsible for providing technical and operational support to customers utilizing the organization’s online and mobile banking platforms, file repository software, and related core functions. This role delivers timely assistance of customer inquiries by troubleshooting digital banking and other software issues and supports the overall functionality and reliability of banking services. Success in this position requires strong analytical and problem‑solving skills, technical proficiency, and a solid understanding of banking processes and workflows. - Respond to client inquiries related to online banking, mobile banking, account access, file structure and digital transactions. - Troubleshoot technical issues, including login, navigation errors, and system functionality concerns. - Assist customers in understanding and using product features, tools, and security protocols. - Escalate complex or unresolved issues to appropriate internal teams and follow up as needed. - Document all customer interactions, reported issues, and resolutions in accordance with internal procedures. - Monitor and identify recurring technical or operational issues and communicate trends to management. - Maintain current knowledge of digital and document retention systems, updates, and security requirements. - Track, troubleshoot and communicate complex client issues internally and with a client audience. - Attend, schedule and plan virtual meetings and training sessions. Qualifications - Minimum of 2 years’ experience in client-facing roles. - Experience in banking, digital banking, ACH, technical help, or related field preferred. - Remote technical help desk or support experience helpful. - Adept at utilizing a CRM solution to log and track client inquiries and knowledge of Salesforce helpful. - Proficient in Microsoft Office Suite, including Teams. Benefits - A mission-driven company with a strong sense of purpose. - A hybrid work environment that values flexibility and collaboration. - Opportunities for professional development and career growth. - A culture that values innovation, integrity, and community impact. - Excellent benefits: - Health, dental, and vision insurance. - 401(k) retirement plan with company match. - Flexible spending and health savings accounts. - Life insurance and short- and long-term disability provided at no cost. - Time away from work – PTO, VTO, paid parental leave, and company holidays. - Educational assistance. Company Description SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a remote position, the ideal candidate will be located in Des Moines, IA or Parson, TN areas.