• Analyze and review data • Propose data cleansing strategies • Conduct test transactions and documentation • Create dashboards for data review and support testing

Role Description The Strategy & Business Operations team is a team of expert generalists - equal parts thought-partners to leadership and hands-on operators leading the company’s biggest cross-functional projects. Reporting to the Head of Strategy & Business Operations, this role owns its share of SKUTOPIA’s most complex and business-critical problems end-to-end. You’ll lead high-impact strategic projects, and provide hands-on generalist support across Growth, CS, and Operations. It’s a front-row seat to how a fast-scaling business actually runs - direct exposure to every part of the company and real influence on the outcomes. The perfect role for management consultants who want to become operators rather than advisors. Key Responsibilities - Own and lead cross-functional projects end-to-end - often as a hands-on builder rather than just a coordinator. - Redesign processes that span operations, customer success, and growth, building automations and agents to support them, and driving adoption across the teams involved. - Lead the research, analysis, and synthesis on key strategic questions - turning data into clear recommendations that shape company-level direction. - Support the OKR refresh cycle and shepherd business-level projects through to real impact - not just delivery. - Partner closely with the Strategy & Business Operations Manager across their projects - including the company-wide Claude rollout they lead for non-tech teams. - Work directly with the Head of Strategy & Business Operations and the CEO on special projects - capital raising, corporate development, and other strategic mandates. Qualifications - 1-3 years in management consulting. - A quantitative academic background (STEM, economics, finance). - Start-up operations experience. - Exposure to retail, logistics, robotic automation, or SaaS are a plus. - Strong business acumen with a highly structured, logical, and analytical approach to problem solving. - Highly developed analytical and technical skills, especially with Claude or other similar AI tools. - Organisational rigour - comfortable owning multiple projects in parallel without things falling through the cracks. - Exceptional communication skills, and confidence working with diverse groups of senior stakeholders. - An unusual tendency to get sharper, not slower, when the pace picks up. Benefits - Competitive remuneration. - Flexible working environment. - Supportive team culture. - Free barista coffee every day for Sydney team. - 25% off café menu for Sydney team. - Corporate gym discount with PlusFitness for Sydney team. - Flexible working arrangements for Melbourne and remote team members. What's next? If you're keen to find out more, apply now with your resume and cover letter and we'll be in touch soon. There will be an initial ‘getting to know you’ meeting to provide more detail about the role and answer your questions. We may then provide a skills based task followed by a final interview.

• Support process discovery by documenting current‑state processes using standard methods (e.g. process maps, BPMN diagrams, SIPOCs, SOPs). • Analyse processes to identify steps suitable for automation and simplification. • Lead the design and configure RPA and agentic AI workflows • Build, test and deploy automation solutions using approved platforms, tools and standards. • Develop and maintain technical and process documentation for all automations (design specs, configuration guides, test cases, runbooks). • Execute unit, system and user acceptance testing for automation solutions; capture and resolve defects. • Monitor automated workflows in production, troubleshoot issues and implement fixes or enhancements. • Contribute to continuous improvement by collecting data, measuring automation performance and suggesting optimisation opportunities. • Work with cross‑functional stakeholders to clarify requirements and validate solutions. • Set BPE team technical standards, including development guidelines, access controls, change management and testing practices. • Support benefit tracking by providing data and insight on automation usage, error rates and processing times. • Contribute to BPE playbooks, templates and reusable components to help scale automation delivery. • Collaborate with the BPE Director on what process to automate, agree on what the measure of success is for those processes and activity monitor

Role Description Corpay is currently looking to hire a Business Process Consultant. In this role, the Business Process Consultant will be responsible for analyzing, designing, and optimizing IT operational processes across the organization. This role partners closely with IT leadership, business stakeholders, and technical teams to identify inefficiencies, standardize workflows, enhance service delivery, and advance operational excellence. The consultant drives continuous improvement through process mapping, automation enablement, governance alignment, and performance measurement. The ideal candidate combines deep expertise in business process management with a strong understanding of IT operations, service management frameworks, and organizational change management. Role Responsibilities - Assessing current-state IT operational processes to identify inefficiencies, bottlenecks, risks, and improvement opportunities - Leading process discovery sessions and developing clear current-state and future-state workflows - Designing scalable, standardized, and measurable processes aligned with business priorities - Developing and maintaining process documentation, SOPs, workflows, and governance artifacts - Partnering with Infrastructure, Service Desk, Network, Security, Cloud, and Application teams to strengthen operational performance - Supporting and optimizing ITIL-aligned processes, including Incident, Problem, Change, Asset, and Configuration Management - Identifying and recommending automation and workflow optimization opportunities using enterprise platforms - Improving service delivery outcomes through KPI analysis, reporting, and performance insights - Acting as a liaison between business units and IT operations teams - Facilitating workshops, process reviews, and working sessions with technical and non-technical stakeholders - Translating business requirements into actionable process improvements and implementation roadmaps - Providing data-driven recommendations to leadership on process maturity and governance - Ensuring processes align with organizational policies, security standards, audit requirements, and regulatory expectations - Supporting risk management efforts and operational control frameworks - Contributing to operational readiness assessments and continuous improvement initiatives - Supporting organizational change efforts associated with process transformation - Developing training materials and leading process education sessions - Monitoring adoption, effectiveness, and sustainability of process improvements - Promoting a culture of operational excellence and continuous improvement Qualifications - Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field - 5+ years of experience in business process consulting, IT operations, or IT service management - Strong knowledge of IT frameworks such as ITIL, COBIT, or Lean Six Sigma - Experience with process mapping, documentation, and workflow design tools - Strong analytical, problem-solving, and organizational skills - Excellent communication and stakeholder engagement capabilities - Proven ability to lead cross-functional workshops and drive process improvement initiatives Preferred Qualifications - ITIL Foundation (or higher) certification - Lean Six Sigma certification - Experience with ServiceNow, Jira Service Management, or similar ITSM platforms - Knowledge of cloud operations, infrastructure management, and enterprise IT environments - Experience with automation technologies and workflow orchestration tools - Familiarity with Agile and DevOps practices