Role Description Corpay is currently looking to hire a Business Process Consultant. In this role, the Business Process Consultant will be responsible for analyzing, designing, and optimizing IT operational processes across the organization. This role partners closely with IT leadership, business stakeholders, and technical teams to identify inefficiencies, standardize workflows, enhance service delivery, and advance operational excellence. The consultant drives continuous improvement through process mapping, automation enablement, governance alignment, and performance measurement. The ideal candidate combines deep expertise in business process management with a strong understanding of IT operations, service management frameworks, and organizational change management. Role Responsibilities - Assessing current-state IT operational processes to identify inefficiencies, bottlenecks, risks, and improvement opportunities - Leading process discovery sessions and developing clear current-state and future-state workflows - Designing scalable, standardized, and measurable processes aligned with business priorities - Developing and maintaining process documentation, SOPs, workflows, and governance artifacts - Partnering with Infrastructure, Service Desk, Network, Security, Cloud, and Application teams to strengthen operational performance - Supporting and optimizing ITIL-aligned processes, including Incident, Problem, Change, Asset, and Configuration Management - Identifying and recommending automation and workflow optimization opportunities using enterprise platforms - Improving service delivery outcomes through KPI analysis, reporting, and performance insights - Acting as a liaison between business units and IT operations teams - Facilitating workshops, process reviews, and working sessions with technical and non-technical stakeholders - Translating business requirements into actionable process improvements and implementation roadmaps - Providing data-driven recommendations to leadership on process maturity and governance - Ensuring processes align with organizational policies, security standards, audit requirements, and regulatory expectations - Supporting risk management efforts and operational control frameworks - Contributing to operational readiness assessments and continuous improvement initiatives - Supporting organizational change efforts associated with process transformation - Developing training materials and leading process education sessions - Monitoring adoption, effectiveness, and sustainability of process improvements - Promoting a culture of operational excellence and continuous improvement Qualifications - Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field - 5+ years of experience in business process consulting, IT operations, or IT service management - Strong knowledge of IT frameworks such as ITIL, COBIT, or Lean Six Sigma - Experience with process mapping, documentation, and workflow design tools - Strong analytical, problem-solving, and organizational skills - Excellent communication and stakeholder engagement capabilities - Proven ability to lead cross-functional workshops and drive process improvement initiatives Preferred Qualifications - ITIL Foundation (or higher) certification - Lean Six Sigma certification - Experience with ServiceNow, Jira Service Management, or similar ITSM platforms - Knowledge of cloud operations, infrastructure management, and enterprise IT environments - Experience with automation technologies and workflow orchestration tools - Familiarity with Agile and DevOps practices

• Own and evolve enterprise-critical process domains within the title insurance lifecycle • Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows • Translate operational needs into scalable, digital-first solutions by collaborating closely with technology and product teams • Leverage production data and root cause analysis to diagnose issues, measure performance, and continuously refine processes • Develop, maintain, and govern standardized process documentation to ensure consistency, scalability, compliance, and sustained adoption • Embed compliance and regulatory requirements into all process design • Act as a final decision-maker for process design standards within assigned domains • Lead cross-functional alignment across operations, product, technology, and compliance to drive adoption of standardized workflows

Role Description The Senior Director, Business Process Audit, is a senior internal audit leader responsible for designing, leading, and continuously evolving the business process audit program. Reporting to the Chief Audit Executive, this individual owns the full business process audit lifecycle, from risk assessment and audit planning through fieldwork, findings, and executive reporting. This role is a critical governance function, ensuring that the company's core business processes are operating effectively, key risks are identified and mitigated, and internal controls meet the standards expected of a well-governed organization. The ideal candidate brings deep Big 4 or public accounting experience, a strong command of both SOX and non-SOX audit processes, and the leadership presence to build trusted relationships with senior stakeholders across the global enterprise. Key Responsibilities - Build and maintain strong working relationships with senior business leaders, serving as a trusted advisor on internal control matters and audit findings. - Conduct and oversee enterprise-wide risk assessments to identify emerging risks and areas requiring audit focus. - Develop, own, and execute a comprehensive annual business process audit plan grounded in a rigorous, risk-based methodology that reflects the company's strategic priorities and control environment. - Lead end-to-end audit engagements across key business process areas including Finance, Accounting, HR, Legal, Operations, Procurement, and Sales - from planning and scoping through fieldwork, reporting, and issue resolution. - Design and execute SOX testing procedures, including project management, walkthroughs, control testing, and deficiency assessment, ensuring alignment with standards and external auditor expectations. - Lead non-SOX operational and compliance audits that evaluate process efficiency, control design, and risk exposure across the enterprise. - Communicate audit results clearly and concisely to executive leadership and the Audit Committee - translating technical findings into business-relevant insights and actionable recommendations. - Monitor and track management's remediation of audit findings, ensuring issues are resolved timely and sustainably. - Stay current on regulatory developments, industry best practices, and evolving audit standards to continuously strengthen the audit program. - Lead, mentor, and develop a global team of audit professionals, building a high-performance culture grounded in intellectual rigor, professional skepticism, and business partnership. - Lead the development of AI-driven and automated audit processes to improve audit quality, efficiency, and scalability. Qualifications - Bachelor's degree in Accounting, Finance, Business, or a related field required; advanced degree a plus. - 10+ years of audit experience with at least 5 years in an audit leadership role. - Big 4 or equivalent public accounting experience strongly preferred. - At least one active audit-related professional certification required: CPA, CIA, CISA, CISSP, etc. - Deep expertise in SOX compliance, internal control frameworks, and risk-based audit methodologies. - Proven experience leading complex, cross-functional audit engagements in a large or matrixed organization. - Strong executive presence with the ability to present findings and recommendations to Audit Committee and C-suite audiences with clarity and credibility. - Demonstrated ability to build effective relationships with senior business stakeholders while maintaining appropriate independence and objectivity. - Experience managing and developing audit teams with a focus on coaching, feedback, and professional growth. What Success Looks Like - The business process audit program is risk-driven, well-respected, and viewed by business leaders as a value-adding function. - SOX and non-SOX audit cycles are executed on time, within scope, and with findings that genuinely improve the control environment. - The Chief Audit Executive and Senior leaders trust this Director as a candid, credible voice on the company's risk and control landscape. - The audit team is high-performing, engaged, and proud of the work they do. Benefits - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Equal Employment Opportunity It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.

• Analyze and optimize business operations to support the company's strategic objectives • Collect, analyze, and interpret data to identify trends and insights • Assist in identifying and implementing process improvements to enhance efficiency • Generate and maintain regular reports on key business metrics • Support project management activities, including tracking progress and identifying issues • Work closely with cross-functional teams to support business operations • Conduct market research to stay informed about industry trends • Maintain comprehensive documentation of processes and procedures • Ensure business operations comply with industry regulations and company policies • Collaborate with the Talent team in the hiring and recruitment process • Must be available for on-call duty during peak periods • Must be available to work rotating weekend shifts