SKUTOPIA

Role Description The Strategy & Business Operations team is a team of expert generalists - equal parts thought-partners to leadership and hands-on operators leading the company’s biggest cross-functional projects. Reporting to the Head of Strategy & Business Operations, this role owns its share of SKUTOPIA’s most complex and business-critical problems end-to-end. You’ll lead high-impact strategic projects, and provide hands-on generalist support across Growth, CS, and Operations. It’s a front-row seat to how a fast-scaling business actually runs - direct exposure to every part of the company and real influence on the outcomes. The perfect role for management consultants who want to become operators rather than advisors. Key Responsibilities - Own and lead cross-functional projects end-to-end - often as a hands-on builder rather than just a coordinator. - Redesign processes that span operations, customer success, and growth, building automations and agents to support them, and driving adoption across the teams involved. - Lead the research, analysis, and synthesis on key strategic questions - turning data into clear recommendations that shape company-level direction. - Support the OKR refresh cycle and shepherd business-level projects through to real impact - not just delivery. - Partner closely with the Strategy & Business Operations Manager across their projects - including the company-wide Claude rollout they lead for non-tech teams. - Work directly with the Head of Strategy & Business Operations and the CEO on special projects - capital raising, corporate development, and other strategic mandates. Qualifications - 1-3 years in management consulting. - A quantitative academic background (STEM, economics, finance). - Start-up operations experience. - Exposure to retail, logistics, robotic automation, or SaaS are a plus. - Strong business acumen with a highly structured, logical, and analytical approach to problem solving. - Highly developed analytical and technical skills, especially with Claude or other similar AI tools. - Organisational rigour - comfortable owning multiple projects in parallel without things falling through the cracks. - Exceptional communication skills, and confidence working with diverse groups of senior stakeholders. - An unusual tendency to get sharper, not slower, when the pace picks up. Benefits - Competitive remuneration. - Flexible working environment. - Supportive team culture. - Free barista coffee every day for Sydney team. - 25% off café menu for Sydney team. - Corporate gym discount with PlusFitness for Sydney team. - Flexible working arrangements for Melbourne and remote team members. What's next? If you're keen to find out more, apply now with your resume and cover letter and we'll be in touch soon. There will be an initial ‘getting to know you’ meeting to provide more detail about the role and answer your questions. We may then provide a skills based task followed by a final interview.

• Generate, issue and track invoices to merchants/customers according to agreed schedule, pricing plans and service usage • Maintain billing accuracy - check that billed amounts align with contracts, usage, price plans, discounts, etc. • Monitor outstanding accounts receivable ledgers, ageing reports, and follow up on overdue invoices • Work with merchants when payments are slow or withheld due to billing inaccuracies, disputes or other issues: identify root cause, solve the problem and liaise with Customer Success and Finance teams to resolve • Reconcile ledger entries, payments received (via bank, payment gateway, etc), invoice adjustments, credits/refunds and reconcile with general ledger • Assist in month-end close tasks for accounts receivable, including preparing summaries, reports, and supporting documentation for finance leadership • Maintain and improve billing/AR process documentation and templates: identify trends, propose and implement improvements to reduce errors, manual workload and payment delays • Support ad-hoc finance/Billing/AR projects, as required (for example, integration of new merchants, new billing modules, automation opportunities) • Work collaboratively with internal teams (Customer Success, Sales, Finance, Operations) to ensure billing readiness, merchant onboarding, service changes and contract amendments are reflected in the billing system • Provide regular cross-functional reporting: outstanding AR, billing error rate, average days to payment, dispute resolution status, etc. • Contribute to a culture of continuous improvement within the Finance & Billing team

• Drive SKUTOPIA products forward by enhancing feature sets • Design and deliver high quality software • Gather requirements, seek feedback, and launch impactful solutions • Collaborate closely with operations staff in fulfilment centres • Foster an inclusive culture and scale-up mindset