• Support process discovery by documenting current‑state processes using standard methods (e.g. process maps, BPMN diagrams, SIPOCs, SOPs). • Analyse processes to identify steps suitable for automation and simplification. • Lead the design and configure RPA and agentic AI workflows • Build, test and deploy automation solutions using approved platforms, tools and standards. • Develop and maintain technical and process documentation for all automations (design specs, configuration guides, test cases, runbooks). • Execute unit, system and user acceptance testing for automation solutions; capture and resolve defects. • Monitor automated workflows in production, troubleshoot issues and implement fixes or enhancements. • Contribute to continuous improvement by collecting data, measuring automation performance and suggesting optimisation opportunities. • Work with cross‑functional stakeholders to clarify requirements and validate solutions. • Set BPE team technical standards, including development guidelines, access controls, change management and testing practices. • Support benefit tracking by providing data and insight on automation usage, error rates and processing times. • Contribute to BPE playbooks, templates and reusable components to help scale automation delivery. • Collaborate with the BPE Director on what process to automate, agree on what the measure of success is for those processes and activity monitor

Role Description Corpay is currently looking to hire a Business Process Consultant. In this role, the Business Process Consultant will be responsible for analyzing, designing, and optimizing IT operational processes across the organization. This role partners closely with IT leadership, business stakeholders, and technical teams to identify inefficiencies, standardize workflows, enhance service delivery, and advance operational excellence. The consultant drives continuous improvement through process mapping, automation enablement, governance alignment, and performance measurement. The ideal candidate combines deep expertise in business process management with a strong understanding of IT operations, service management frameworks, and organizational change management. Role Responsibilities - Assessing current-state IT operational processes to identify inefficiencies, bottlenecks, risks, and improvement opportunities - Leading process discovery sessions and developing clear current-state and future-state workflows - Designing scalable, standardized, and measurable processes aligned with business priorities - Developing and maintaining process documentation, SOPs, workflows, and governance artifacts - Partnering with Infrastructure, Service Desk, Network, Security, Cloud, and Application teams to strengthen operational performance - Supporting and optimizing ITIL-aligned processes, including Incident, Problem, Change, Asset, and Configuration Management - Identifying and recommending automation and workflow optimization opportunities using enterprise platforms - Improving service delivery outcomes through KPI analysis, reporting, and performance insights - Acting as a liaison between business units and IT operations teams - Facilitating workshops, process reviews, and working sessions with technical and non-technical stakeholders - Translating business requirements into actionable process improvements and implementation roadmaps - Providing data-driven recommendations to leadership on process maturity and governance - Ensuring processes align with organizational policies, security standards, audit requirements, and regulatory expectations - Supporting risk management efforts and operational control frameworks - Contributing to operational readiness assessments and continuous improvement initiatives - Supporting organizational change efforts associated with process transformation - Developing training materials and leading process education sessions - Monitoring adoption, effectiveness, and sustainability of process improvements - Promoting a culture of operational excellence and continuous improvement Qualifications - Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field - 5+ years of experience in business process consulting, IT operations, or IT service management - Strong knowledge of IT frameworks such as ITIL, COBIT, or Lean Six Sigma - Experience with process mapping, documentation, and workflow design tools - Strong analytical, problem-solving, and organizational skills - Excellent communication and stakeholder engagement capabilities - Proven ability to lead cross-functional workshops and drive process improvement initiatives Preferred Qualifications - ITIL Foundation (or higher) certification - Lean Six Sigma certification - Experience with ServiceNow, Jira Service Management, or similar ITSM platforms - Knowledge of cloud operations, infrastructure management, and enterprise IT environments - Experience with automation technologies and workflow orchestration tools - Familiarity with Agile and DevOps practices

• Rethink how we work today: Map out existing workflows, identify points of failure or inefficiency, and propose solutions that improve accuracy or speed. • Build smart prototypes and solutions: Use low-code/no-code tools (and some vibe code) to help teams move faster and smarter. Make thoughtful calls on when to automate, redesign, or delegate. • Own execution: Take a project from concept to completion—whether it’s rebuilding a manual workflow, unlocking a new key capability, or implementing a new internal tool. • Partner across functions: Collaborate with stakeholders across the org (Ops, Finance, and GTM teams) to understand pain points, deliver real impact, and help shift ways of working. • Serve as a force-multiplier: Help our team—and company—live out the philosophy of “doing more with less” through emerging tech.

• Own and evolve enterprise-critical process domains within the title insurance lifecycle • Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows • Translate operational needs into scalable, digital-first solutions by collaborating closely with technology and product teams • Leverage production data and root cause analysis to diagnose issues, measure performance, and continuously refine processes • Develop, maintain, and govern standardized process documentation to ensure consistency, scalability, compliance, and sustained adoption • Embed compliance and regulatory requirements into all process design • Act as a final decision-maker for process design standards within assigned domains • Lead cross-functional alignment across operations, product, technology, and compliance to drive adoption of standardized workflows