• Architect & Innovate: Design, build, and maintain scalable cloud infrastructure (AWS/GCP), applying a strong product mindset to create the robust, scalable APIs and backend services that power our mission-critical, self-service application platforms. • Automate Everything: Champion and expand our Infrastructure as Code (IaC) strategy using Terraform, ensuring our complex cloud environments are automated, repeatable, and resilient. • Ensure Peak Performance: Drive a culture of reliability by developing and implementing comprehensive observability solutions (monitoring, alerting, dashboards) to track and improve key performance indicators (KPIs) such as DORA metrics and system uptime. • Lead Incident Response: Serve as a key leader in diagnosing and resolving production issues, minimizing impact and maintaining high levels of service availability through methodical troubleshooting and decisive action. • Collaborate & Empower: Partner closely with other teams to architect elegant, efficient solutions that meet business goals, and provide expert guidance to enhance monitoring and operational processes across the organization.

Role Description CNR Technologies is seeking an experienced Senior Systems Engineer to join our growing team in a fully remote role. This position is ideal for someone who thrives in a fast-paced MSP environment, enjoys solving a wide range of technical challenges, and takes pride in delivering exceptional client support. You’ll serve as a senior technical resource, lead projects, assist and mentor team members, and act as both a technical escalation point and hands-on engineer across a variety of environments and industries. As a small MSP, no two days are the same. Our engineers support clients across multiple industries including healthcare, legal, construction, manufacturing, professional services, and more. Responsibilities include: - Troubleshoot and resolve a wide range of technical issues, from basic end-user support requests to advanced infrastructure and cloud-related problems. - Lead IT projects from planning through completion, including implementation, documentation, coordination, and communication with both clients and internal staff. - Serve as a senior technical resource and escalation point for complex issues while also assisting with day-to-day support tasks and ticket overflow as needed. - Provide remote guidance and technical leadership to engineers performing on-site work, assisting with troubleshooting, escalations, and project execution in real time. - Support and mentor junior and mid-level engineers by helping them work through technical issues, improve troubleshooting processes, and build confidence in the field. - Coordinate remote troubleshooting efforts during critical incidents and high-priority support situations. - Work across a wide variety of client environments and industries, adapting quickly to different infrastructures, workflows, compliance requirements, and business needs. - Collaborate with vendors and third-party providers to troubleshoot issues and implement solutions. - Maintain professional, responsive communication with clients regarding ticket updates, project timelines, and issue resolution. - Ensure strong internal communication by documenting work thoroughly, updating ticket details accurately, and sharing critical information with the team. - Build and maintain strong client relationships through reliable, knowledgeable, and proactive support. - Learn, implement, and support emerging technologies and evolving client environments. - Assist with ticket queue management to support team workflow and operational efficiency. - Effectively multitask and prioritize competing issues, projects, and client needs in a fast-paced MSP environment. - Adapt to the needs of a growing small business by handling a wide range of responsibilities and technical challenges. Qualifications - 6+ years of hands-on IT experience in a professional support or MSP environment. - Strong ability to troubleshoot and resolve Tier 1 through Tier 3 technical issues across diverse client infrastructures. - Advanced experience with Windows Server (2016 and newer), including: - Active Directory - DHCP - DNS - Remote Desktop Services (RDS) - Group Policy - Certificate Services - Strong networking knowledge, including VLANs, routing, switching, VPNs, and firewall troubleshooting. - Experience managing and supporting firewalls such as Fortinet, Unifi, Sophos, SonicWall, or pfSense. - Experience with Microsoft 365 administration, including Exchange Online, Entra ID/Azure AD, and SharePoint. - Experience supporting cloud environments such as AWS and/or Azure. - Proven ability to independently manage projects, priorities, and deadlines in a remote work environment. - Proven ability to remotely support and guide engineers through on-site troubleshooting, escalations, and infrastructure projects. - Strong leadership and communication skills, with the ability to effectively direct technical staff during live troubleshooting scenarios. - Strong multitasking and organizational skills, with the ability to manage multiple tickets, projects, and client environments simultaneously. - Ability to remain calm, organized, and solution-focused during high-pressure technical situations. - Comfortable working in a fast-paced MSP environment where priorities can shift quickly throughout the day. - Strong follow-through and the ability to work with minimal supervision. - Experience mentoring or assisting junior technical staff preferred. - Preferred certifications include CompTIA, Microsoft, Cisco, or AWS certifications. - Availability to participate in after-hours support or project work as needed (additional compensation applies). Benefits - Competitive salary based on experience - Performance-based raises and bonus opportunities - Unlimited paid time off - Medical reimbursement benefits - Education and certification reimbursement opportunities - Exposure to a broad range of technologies, industries, and client environments - A collaborative, tight-knit team culture with direct access to leadership - Fully remote work environment with strong team collaboration and support

Role Description With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Information Systems Help Desk, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders - patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: - Answer Help Desk phones, emails and monitor Help Desk queues in our ticketing system while communicating effectively; verbally and written while ensuring timely resolution. - Accurately log support requests in our ticketing system. - Provide Tier 1 (front-line) and Tier 2 technical support to all end users. - Troubleshoot and resolve some hardware related issues (I.E. desktop scanners or monitors). - Maintain user settings, configurations and standardization through GPOs and Desktop Authority. - Alert Management to emerging trends in incidents. Qualifications - Genuinely passionate about new technologies and remain current on new tools; assist with evaluation and in making recommendations as necessary to continuously improve efficiency of software development process. - Able to demonstrate effective and professional communication, while working in close partnership with cross-functional teams and new users. - Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems. Requirements - The above knowledge, skills and abilities may be demonstrated by an Associate’s degree or two (2) years of Help Desk experience. - Help Desk experience in a healthcare environment preferred. - An ability to troubleshoot and arrive at reasonable solutions to problems. - A demonstrated knowledge of Windows operating systems, Microsoft Office and basic computer know-how. Benefits - Comprehensive Medical, Dental and Vision coverages. - Health Savings Accounts with employer funding. - Wellness dollars. - 401(k) Employer Match. - Free services at any of our imaging centers for you and your immediate family. Pay Range $24.00 - $25.00 per hour

Role Description Gong is searching for a CX Automation Systems Engineer to help us build customer-facing intelligent workflows, creating an agentic customer journey. In this role, you'll be part of a team creating automations that elevate the customer experience by delivering timely and relevant information, resources, and calls to action. You will partner with various other teams including Outcomes, Customer Success, RevOps, and Product. You will own the design and development of automation projects serving our customers. Your main responsibilities will include: - Identifying and Prioritizing High-Impact Use Cases: You will uncover high-leverage opportunities across the customer lifecycle and prioritize which automation initiatives to build. - Designing and Implementing End-to-End Workflows: You will use tools like Workato, Retool, LLMs, and Gong to embed AI into customer-facing workflows so the right insight or action happens at the right moment, without manual intervention. - Building & Fine-Tuning Solutions: You will focus on the technical build of AI-driven tools, including defining, iterating, and optimizing integrations with GTM systems, managing data retrieval, and ensuring solutions can handle rapid scaling across internal and external users. - New Feature Integration: You will serve as the technical expert for integrating and testing pre-release and new product functionality. Your successful technical builds may become prototypes for future core product features. - Cross-Functional Collaboration: You will partner with stakeholders across the organization to validate technical requirements, test prototypes and integrations, and ensure seamless, high-quality deployment of automations within the broader Gong ecosystem. Qualifications - 5+ years of hands-on experience in Business Systems, GTM engineering, Data/Analytics engineering, Solutions Engineering, or a similar role in high-growth B2B SaaS. - Automation Expertise: You have a proven track record of building and deploying automations, with significant experience using platforms like Workato, n8n, or Retool. - Passion for Technology: You can evaluate emerging AI and automation technologies and determine where they create real business leverage versus noise. - Systems Architecture: You understand how data moves across complex systems and can design solutions that maintain data integrity and system performance. - Problem-Solving: You are adept at identifying inefficiencies and developing creative, scalable solutions. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.