Role Description With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Information Systems Help Desk, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders - patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: - Answer Help Desk phones, emails and monitor Help Desk queues in our ticketing system while communicating effectively; verbally and written while ensuring timely resolution. - Accurately log support requests in our ticketing system. - Provide Tier 1 (front-line) and Tier 2 technical support to all end users. - Troubleshoot and resolve some hardware related issues (I.E. desktop scanners or monitors). - Maintain user settings, configurations and standardization through GPOs and Desktop Authority. - Alert Management to emerging trends in incidents. Qualifications - Genuinely passionate about new technologies and remain current on new tools; assist with evaluation and in making recommendations as necessary to continuously improve efficiency of software development process. - Able to demonstrate effective and professional communication, while working in close partnership with cross-functional teams and new users. - Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems. Requirements - The above knowledge, skills and abilities may be demonstrated by an Associate’s degree or two (2) years of Help Desk experience. - Help Desk experience in a healthcare environment preferred. - An ability to troubleshoot and arrive at reasonable solutions to problems. - A demonstrated knowledge of Windows operating systems, Microsoft Office and basic computer know-how. Benefits - Comprehensive Medical, Dental and Vision coverages. - Health Savings Accounts with employer funding. - Wellness dollars. - 401(k) Employer Match. - Free services at any of our imaging centers for you and your immediate family. Pay Range $24.00 - $25.00 per hour

Role Description Gong is searching for a CX Automation Systems Engineer to help us build customer-facing intelligent workflows, creating an agentic customer journey. In this role, you'll be part of a team creating automations that elevate the customer experience by delivering timely and relevant information, resources, and calls to action. You will partner with various other teams including Outcomes, Customer Success, RevOps, and Product. You will own the design and development of automation projects serving our customers. Your main responsibilities will include: - Identifying and Prioritizing High-Impact Use Cases: You will uncover high-leverage opportunities across the customer lifecycle and prioritize which automation initiatives to build. - Designing and Implementing End-to-End Workflows: You will use tools like Workato, Retool, LLMs, and Gong to embed AI into customer-facing workflows so the right insight or action happens at the right moment, without manual intervention. - Building & Fine-Tuning Solutions: You will focus on the technical build of AI-driven tools, including defining, iterating, and optimizing integrations with GTM systems, managing data retrieval, and ensuring solutions can handle rapid scaling across internal and external users. - New Feature Integration: You will serve as the technical expert for integrating and testing pre-release and new product functionality. Your successful technical builds may become prototypes for future core product features. - Cross-Functional Collaboration: You will partner with stakeholders across the organization to validate technical requirements, test prototypes and integrations, and ensure seamless, high-quality deployment of automations within the broader Gong ecosystem. Qualifications - 5+ years of hands-on experience in Business Systems, GTM engineering, Data/Analytics engineering, Solutions Engineering, or a similar role in high-growth B2B SaaS. - Automation Expertise: You have a proven track record of building and deploying automations, with significant experience using platforms like Workato, n8n, or Retool. - Passion for Technology: You can evaluate emerging AI and automation technologies and determine where they create real business leverage versus noise. - Systems Architecture: You understand how data moves across complex systems and can design solutions that maintain data integrity and system performance. - Problem-Solving: You are adept at identifying inefficiencies and developing creative, scalable solutions. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.

Role Description The Business Systems Analyst II role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. - Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. - Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. - Provides high-quality analytical system solutions for key stakeholders. - Identifies software functional gaps and opportunities for improvement. - Collaborates with product owners to create product backlog by using Agile practices. - Creates user stories with relevant acceptance criteria. - Participates with the implementation of projects as technical subject matter expert from beginning to completion. - Participates in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective, and reviews. - Supports Agile practices and encourages the improvement of service. - Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. - Provides Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. - Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. - Manages administrative functions such as customizations of forms, fields, reports, and creates saved searches, dashboards, workflows, role-based access management, and reporting support. - Effectively works to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering, and/or ticket escalation. - Keeps application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. - Collaborates and coordinates with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. - Establishes and maintains strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. - Participates in on-call support for critical response to after-hour application impairments or major outages as needed. Qualifications - Minimum two-year degree in Information Technology, Project Management, or Business Administration required, or 2 years of experience. - Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. - Equivalent work experience may be considered in lieu of a 2-year degree. - Agile certifications preferred. - Four years or more experience in financial or health services, including technical business analysis, product development, and process improvement. - Experience working in an Agile environment or Azure ecosystem (DevOps) strongly desired. Requirements - Knowledge of commonly used financial industry concepts, practices, and guidelines. - Knowledge of existing Credit Union products, services, and overall operational guidelines, especially as it relates to various delivery channels. - Excellent oral communication, presentation, and technical writing skills. - Strong research, technical analysis, planning, and organizational skills. - Ability to use logical reasoning when interpreting facts. - Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. - Ability to analyze and document complex technical business processes. - Ability to make observations, examinations, evaluations, and recommendations. - Ability to execute projects and direct team members to implement system upgrades and enhancements. - Strong PC skills. Benefits - Carry and respond to a cell phone 7 days a week. - May need to diagnose problems from home, occasionally may need to travel to site to correct problems either by car or public conveyance. - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Ability to lift 20 lbs. as may be required. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. - Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks.

Role Description The Senior Business Systems Analyst is responsible for translating business data needs into data warehousing and reporting solutions through close collaboration with business teams to identify business requirements enabling data driven decision making throughout the enterprise. - This role covers all aspects of the Software Development Lifecycle with respect to data warehousing and reporting solutions. - Requirements analysis, report content identification and report functionality analysis, SDLC documentation, and other recommend designs/solutions will be necessary to meet business or other requirements. - Determine and recommend reporting enhancements or improvements for existing as well as new processes through the use of enterprise business intelligence tools. - Document business requirements (BRDs) and functional design specifications (FRDs) for conversions, interfaces and reports. - Drive efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. - Identify functional gaps and opportunities of improvement. - Coordinate and drive issue resolution with cross-functional teams during the design and development process. - Work closely with users to define and document use cases, scenarios and test scripts. - Prepare and execute test plans to ensure solution/design meet business requirements. - Create documentation for processes, training and operational support. - Ensure requirements are delivered in timely stages, allowing the design and development to make the necessary progress. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance. - Ensure solutions within the environment follow established guidelines. - Research, define and evaluate data requirements and specifications for departmental projects. - Perform evaluations of data and data structures from disparate systems. - Mentors and trains other Business Systems Analyst as needed. - Act as liaison between business clients and technical staff throughout the life cycle of projects or process improvements. - Stay current with technology trends, solutions and vendors. - Perform other job-related duties as necessary. Qualifications - Bachelor’s degree in Computer Science or related field or equivalent work experience. - Combined minimum 7-10 years’ progressive experience in business requirements analysis and data analysis. - High intermediate to expert SQL skills are a must. - Previous experience with data modeling, data analysis, data quality analysis and report development desired. - Exposure to a diverse enterprise application landscape with a solid understanding of how data flows through a business is critical. Requirements - Must be proficient at analyzing data with SQL, TSQL PSQL or Excel. - Ability to access and analyze data in complex data models with little supervision or input is a must. - Scripting experience with Bash, Powershell, Python or Perl desired. - Excellent analytical and technical skills in varied IT technologies. - Excellent complex problem-solving skills. - Ability to quickly comprehend the functions and capabilities of new and existing technologies. - Project and program management capabilities. - Proven experience in executing system and integration testing. - Proficient in requirements definition, evaluation and documentation. - Excellent planning and organization skills. - Strong communication and interpersonal skills, with the ability to influence technical and non-technical parties. - Ability to work with technical and business-oriented teams. Benefits - Carry and respond to a cell phone 7 days a week. - Prolonged sitting throughout the day. - Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, software and a variety of hand tools and standard office equipment. - Corrected vision in the normal range. - Corrected hearing in the normal range. - Occasional bending, stooping, and standing on a stepladder. - Lifting and carrying up to 50 pounds. Company Description This job description provides an overview of the general scope and level of work expected to be performed, but it is not an exhaustive list of all duties or responsibilities associated with the position. The Credit Union reserves the right to modify, add, or remove duties as needed without advance notice.