CNR Technologies

Role Description CNR Technologies is seeking an experienced Senior Systems Engineer to join our growing team in a fully remote role. This position is ideal for someone who thrives in a fast-paced MSP environment, enjoys solving a wide range of technical challenges, and takes pride in delivering exceptional client support. You’ll serve as a senior technical resource, lead projects, assist and mentor team members, and act as both a technical escalation point and hands-on engineer across a variety of environments and industries. As a small MSP, no two days are the same. Our engineers support clients across multiple industries including healthcare, legal, construction, manufacturing, professional services, and more. Responsibilities include: - Troubleshoot and resolve a wide range of technical issues, from basic end-user support requests to advanced infrastructure and cloud-related problems. - Lead IT projects from planning through completion, including implementation, documentation, coordination, and communication with both clients and internal staff. - Serve as a senior technical resource and escalation point for complex issues while also assisting with day-to-day support tasks and ticket overflow as needed. - Provide remote guidance and technical leadership to engineers performing on-site work, assisting with troubleshooting, escalations, and project execution in real time. - Support and mentor junior and mid-level engineers by helping them work through technical issues, improve troubleshooting processes, and build confidence in the field. - Coordinate remote troubleshooting efforts during critical incidents and high-priority support situations. - Work across a wide variety of client environments and industries, adapting quickly to different infrastructures, workflows, compliance requirements, and business needs. - Collaborate with vendors and third-party providers to troubleshoot issues and implement solutions. - Maintain professional, responsive communication with clients regarding ticket updates, project timelines, and issue resolution. - Ensure strong internal communication by documenting work thoroughly, updating ticket details accurately, and sharing critical information with the team. - Build and maintain strong client relationships through reliable, knowledgeable, and proactive support. - Learn, implement, and support emerging technologies and evolving client environments. - Assist with ticket queue management to support team workflow and operational efficiency. - Effectively multitask and prioritize competing issues, projects, and client needs in a fast-paced MSP environment. - Adapt to the needs of a growing small business by handling a wide range of responsibilities and technical challenges. Qualifications - 6+ years of hands-on IT experience in a professional support or MSP environment. - Strong ability to troubleshoot and resolve Tier 1 through Tier 3 technical issues across diverse client infrastructures. - Advanced experience with Windows Server (2016 and newer), including: - Active Directory - DHCP - DNS - Remote Desktop Services (RDS) - Group Policy - Certificate Services - Strong networking knowledge, including VLANs, routing, switching, VPNs, and firewall troubleshooting. - Experience managing and supporting firewalls such as Fortinet, Unifi, Sophos, SonicWall, or pfSense. - Experience with Microsoft 365 administration, including Exchange Online, Entra ID/Azure AD, and SharePoint. - Experience supporting cloud environments such as AWS and/or Azure. - Proven ability to independently manage projects, priorities, and deadlines in a remote work environment. - Proven ability to remotely support and guide engineers through on-site troubleshooting, escalations, and infrastructure projects. - Strong leadership and communication skills, with the ability to effectively direct technical staff during live troubleshooting scenarios. - Strong multitasking and organizational skills, with the ability to manage multiple tickets, projects, and client environments simultaneously. - Ability to remain calm, organized, and solution-focused during high-pressure technical situations. - Comfortable working in a fast-paced MSP environment where priorities can shift quickly throughout the day. - Strong follow-through and the ability to work with minimal supervision. - Experience mentoring or assisting junior technical staff preferred. - Preferred certifications include CompTIA, Microsoft, Cisco, or AWS certifications. - Availability to participate in after-hours support or project work as needed (additional compensation applies). Benefits - Competitive salary based on experience - Performance-based raises and bonus opportunities - Unlimited paid time off - Medical reimbursement benefits - Education and certification reimbursement opportunities - Exposure to a broad range of technologies, industries, and client environments - A collaborative, tight-knit team culture with direct access to leadership - Fully remote work environment with strong team collaboration and support