• Own and scale the end-to-end program, including intake, prioritization, tracking, and resolution • Define program governance, SLAs, and success metrics (resolution rate, turnaround time, impact) • Identify gaps and implement automation and process improvements to increase efficiency and coverage • Analyse Customer Funnel for Customer Impact Assessment • Understanding of KPIs in customer experience like Conversion Rate, Cart Abandonment, Customer Funnel, Upper, Middle and Lower Funnels to assess customer impact • Understand and contextualize issues in e-commerce framework. • Establish and oversee standardized frameworks for: Issue intake and quality control, Classification (Tech vs Non-Tech), Severity and impact assessment, Contextualization of defects with planned enhancement cycles or separate sprints • Ensure high-quality, actionable issue reporting across stakeholder teams and markets • Drive alignment and execution across Tech, Product, and Market teams • Partner with engineering and product teams to prioritize and resolve issues efficiently • Act as the central escalation point to unblock critical experience issues • Lead end-to-end tracking and governance of issues, ensuring timely follow-ups and closures • Manage high-volume workflows while maintaining process rigor and accountability • Build scalable mechanisms to reduce manual coordination overhead • Own documentation, dashboarding and reporting on experience issues, trends, and performance metrics • Leverage behavioral analytics (e.g., rage clicks, failed loads, drop-offs) to proactively identify gaps • Translate data into prioritization frameworks and drive the resolution.

• Atender estudante, empresas e instituições de ensino para cadastramento e divulgação de oportunidades. • Atualizar cadastro de clientes; • Cadastrar dados dos programas de estágio, mantendo o banco de dados atualizado; • Direcionar o público atendido para as páginas do Portal de acordo com os serviços solicitados; • Esclarecer dúvidas dos clientes sobre produtos e serviços; • Fazer atendimento e cadastro de novos clientes; • Auxiliar na alimentação de banco de dados (cadastro de clientes); • Fazer divulgação técnica dos produtos; • Realizar atendimento por e-mail, telefone e WhatsApp a clientes para informações sobre processos.

Role Description At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. As an Operations Support Specialist, you support the Sales and Marketing Partnerships teams by executing high-volume, recurring, and ad hoc time-sensitive operational tasks with speed, accuracy, and consistency. This role focuses on hands-on execution across systems, trackers, and internal tools, ensuring operational workflows are completed correctly and on time. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do - Execute high-volume, recurring marketing operations tasks including customer order creation, data entry, and usage of internal systems. - Perform thorough quality assurance checks to ensure all work is accurate, complete, compliant with SOPs, and delivered as expected. - Process payments using internal resources for recurring and ad hoc tasks, identifying discrepancies, and escalating issues when needed. - Handle sensitive customer and company data responsibly, following confidentiality, access, and data protection standards. - Maintain accurate, timely documentation and system updates to support operational consistency and reporting. - Communicate task status, risks, and blockers clearly and promptly to the Team Lead/relevant POCs. - Complete workload independently to meet deadlines while maintaining accuracy in a fast-paced, high-volume environment. Qualifications - 1–3 years of experience in marketing operations, administrative operations, or a similar execution-focused role. - Proven ability to work quickly and independently while managing high-volume, recurring tasks with strong attention to detail. - Strong organizational and time-management skills with the ability to meet deadlines in a fast-paced environment. - Critical thinker who is able to adapt, learn quickly, and comprehend various situations without a guide or SOP. - Excellent written and verbal English communication skills for status updates, escalations, and documentation. - Google Suite proficiency (at least beginner to intermediate), especially Google docs and sheets. - Professionalism, discretion, and accountability when handling sensitive customer and company data. - Comfortable working across multiple systems, tools, and trackers while following SOPs and SLAs. - Experience with HubSpot and Customer account management platforms are a plus. Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Role Description Bist Du auf der Suche nach einem Job mit Sinn? Möchtest Du mit deiner Arbeit einen positiven Einfluss nehmen? Dann unterstütze uns dabei, große Unternehmen schneller dabei zu helfen, ihre Emissionen zu reduzieren. Zur Verstärkung unseres Teams suchen wir ab sofort eine:n Operations Associate (m/w/d) in Teilzeit (20h/Woche). Du wirst... - unsere täglichen Operations kennenlernen und aktiv unterstützen - im Bereich Finance & Accounting mitarbeiten – von Invoicing und Customer Billing bis zur Vorbereitung des monatlichen Finanz-Reporting - HR & People Operations übernehmen: On- & Offboarding, Vertragsverwaltung, Lohnabrechnung und die Organisation von Team-Events - deine kreativen Ideen einbringen und bestehende Prozesse aktiv effizienter mitgestalten und verbessern Qualifications - MUST: Du über ausgezeichnete Deutschkenntnisse (C2) sowie sehr gute Englischkenntnisse (mind. C1) in Wort und Schrift verfügst - MUST: Du hast bereits praktische Erfahrung im Bereich Finance, Buchhaltung, Administration gesammelt und kannst sicher mit Excel/Google Sheets umgehen - MUST: Du bereits praktische Erfahrung im HR-Bereich gesammelt hast - PLUS: Du hast Erfahrung mit Tools wie HubSpot oder Notion und hast Spaß daran, repetitive Prozesse zu automatisieren und smarter zu gestalten - Du für den Kampf gegen die Klimakrise brennst und den Wunsch hast, Teil der Lösung zu sein - Du dich gut selbst organisieren kannst, sorgfältig arbeitest und Aufgaben konsequent priorisierst - Du über eine Hands-on-Mentalität verfügst Benefits - Direkte Zusammenarbeit mit einem unserer Gründer und damit viele interessante Einblicke - Zweck/Sinn - Etwas mit echtem Impact schaffen - Arbeitsaufgaben, die dich herausfordern und wachsen lassen - Freiheit, Remote von deinem Wunschort aus zu arbeiten - Flexible Arbeitszeiten - 28 Urlaubstage (Vollzeit-Basis) - Büro in Berlin-Mitte (U Voltastraße) - Regelmäßige Team-Events