Fora

Role Description We are seeking a proactive and detail-oriented Booking Platform Content & Operations Specialist to join our offshore team. This role is essential for supporting the quality of hotel room and rate content on the booking platform, with a focus on: - Room mapping - Content accuracy - Hotel-facing operational support The ideal candidate is proficient in reading and writing English, has prior experience in the travel industry, and is eager to develop technical skills while supporting a dynamic team. Key Responsibilities - Room Mapping & Content Quality: - Support room mapping workflows to help ensure hotel inventory is correctly structured and visible in the booking platform. - Review hotel room and rate content for accuracy, completeness, and clarity. - Identify issues such as: - Missing rates - Incorrect room assignments - Blank or incomplete rate descriptions - Promotions not reflected on the portal - Discrepancies between the portal and hotel-provided information - Help validate updates after mapping or content changes are made. - Coordinate with hotel partners and internal teams to resolve room, rate, and content-related issues. - Hotel & Internal Communication: - Compose concise and informative messages to hotel partners when room or rate content needs review or correction. - Occasionally initiate phone calls to hotels when rate availability or reservation setup issues require follow-up. - Communicate issues in clear, non-technical language while ensuring important details are captured accurately. - Work closely with internal teams to share findings, confirm next steps, and support issue resolution. - Technical Support & Investigation: - Follow detailed instructions to search logs and use queries to locate reservation logs. This will be taught as part of onboarding. - Analyze logs and internal tools to identify discrepancies affecting bookings, room mapping, or displayed rate details. - Investigate issues related to: - Missing or misloaded rates - Incomplete or outdated descriptions - Incorrect room mappings - Rate mismatches - Promotions not reflected on the portal - Document findings clearly and share relevant details with internal stakeholders for follow-up. - Continuous Improvement: - Collaborate with the booking platform team to suggest improvements to content workflows, support processes, and mapping operations. - Help identify recurring issue patterns and escalate them appropriately. - Demonstrate a willingness to learn and grow into more technically oriented responsibilities over time. Qualifications - Strong written and verbal communication skills in English. - Excellent attention to detail, especially when reviewing content, rates, and room information across systems. - Intermediate technical aptitude, with a willingness to learn internal tools, logs, and support workflows. - Problem-solving skills and the capacity to manage multiple tasks in a fast-paced environment. - Experience working in the travel industry, hotel operations, content operations, or a semi-technical support role is a plus. - Familiarity with hotel operations, GDS platforms, or rate loading processes is a strong advantage. Compensation & Growth - Independent full-time remote contractor position with an initial hourly rate of $8, based on experience. - This role offers the potential to expand your technical expertise within the booking platform team and take on additional responsibilities over time, including deeper involvement in room mapping operations, content quality workflows, and partner support. - It also has room to evolve alongside business needs, and we are looking for someone who is adaptable, flexible, and excited to grow with the role as it changes over time.

About Fora Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal. Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work. We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel. Job Overview: We’re looking for a Flight Desk Associate to join our growing Flight Desk team. In this role, you will play a critical part in supporting our travel advisors by managing day-to-day flight operations and handling complex air travel requests. You’ll collaborate closely with advisors to ensure travelers receive timely, accurate, and seamless flight support from booking through completion. Key Responsibilities: - Provide tailored flight options based on advisor and client preferences - Manage flight-related inquiries, requests, and issue resolution - Book, ticket, refund, and process voluntary/involuntary changes using Sabre (cryptic mode) - Issue and redeem MCOs (Miscellaneous Charges Orders) - Monitor and action ticketing and schedule change queues - Research aircraft types, seating configurations, and routing options - Calculate commissions based on contracts and fare basis codes - Respond to urgent or emergency support calls from advisors and/or clients - Assist with additional ad hoc tasks as needed Requirements: - 3+ years of experience in a flight support, air desk, or similar role - Strong, hands-on experience using Sabre in cryptic mode, including both manual and automated workflows - High attention to detail with the ability to maintain accuracy in fast-paced, high-volume work - Strong reading comprehension — able to quickly understand fare rules, airline policies, internal SOPs, and advisor emails/requests with minimal guidance - Ability to follow detailed instructions accurately and consistently, especially in complex booking and ticketing scenarios - Clear and professional written and verbal communication skills, with the ability to provide concise, accurate information via email and phone - Ability to manage multiple tasks and priorities while meeting deadlines - Comfortable working independently and navigating changing or ambiguous situations - Must be available to work U.S. time zones and on weekends and holidays Strongly Preferred - Knowledge of business or private aviation - Experience with Phase IV exchanges - Familiarity with NDC bookings - Proficiency in Google Workspace and Microsoft Office - Experience with Front or similar customer communication platforms Additional Details: - Independent, full-time remote contractor role - Starting hourly rate: $7–8 USD, depending on experience - Performance-based increase after 3 months (up to +$2/hour) - Contractors must provide their own equipment (laptop, stable internet, and backup connectivity) Application Process Shortlisted candidates will complete a live skills assessment focused on Sabre cryptic commands. We’re looking for individuals who are confident in navigating Sabre, including complex workflows. Our Values We’re forging our own path Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo. We’re stronger together Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers. We believe in technology We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers. We’re here to serve We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way. We mean business Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry. WORK AUTHORIZATION Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement. EQUAL OPPORTUNITY Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

About Fora Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal. Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work. We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel. About The Role As Fora expands globally, we’re hiring an International Sales Operations Manager to build and own the systems that power advisor acquisition across international markets. This is a high-ownership, infrastructure-focused role at the intersection of sales strategy, analytics, and operations. Reporting to the Head of International and partnering closely with Sales and cross-functional teams, this person will shape the international sales infrastructure, enabling scalable advisor growth outside the U.S. The role combines strategic thinking with hands-on execution, including direct engagement with prospective advisors and full ownership of the international sales funnel. Key Responsibilities International Ops & Localization - Design and localize the international acquisition journey, building scalable workflows and sales sequences tailored to each region’s norms and channels. - Build and integrate new international lead-facing tools and communication channels such as WhatsApp for Business, WeChat, and Intercom. - Identify opportunities to streamline processes, reduce manual work, and improve the advisor lead experience. Funnel Ownership - Own the end-to-end international advisor sales funnel in the CRM, from lead sourcing and scoring through conversion and handoff. - Build and continuously improve inbound and outbound sales strategies to drive high-quality international pipeline. - Create and maintain sales playbooks, outreach sequences, objection-handling guides, and scripts tailored to international markets. - Establish funnel reporting and analytics by tracking conversion rates at each stage, identifying drop-off points, and implementing data-driven improvements. - Host sales calls, onboarding webinars, and informational sessions for prospective advisors. AI & Tech Enablement - Use AI tools to improve sales efficiency, including lead qualification, follow-ups, and internal workflows. - Build or contribute to playbooks, scripts, and automation that increase productivity across international operations. - Partner with internal teams to test and deploy AI-driven solutions that support advisor growth at scale. Cross-Functional Collaboration & Team Management - Work closely with Sales, Marketing, and Product Operations to implement company-wide initiatives, experiments, and improvements. - Act as a voice of the international advisor, sharing insights to inform product and operational decisions. - Onboard and manage remote team members to assist with sales follow up. Requirements - 3-5 years of experience in a sales-focused role - Proven experience building or improving sales processes and workflows with measurable impact on funnel performance - Strong organizational skills with the ability to manage complex systems and multiple workflows simultaneously - Fluency in English and at least one additional language - Experience working with CRM platforms such as HubSpot or Salesforce - Comfort operating in a fast-paced, evolving environment with a high degree of ownership and ambiguity - Strong communication skills and ability to engage effectively with prospective customers and internal stakeholders Strongly Preferred - Experience supporting or selling into international markets across regions such as LATAM, APAC, Europe, or the Middle East - Experience designing localized sales motions or adapting go-to-market strategies by region - Familiarity with international communication tools and channels such as WhatsApp, WeChat, or similar platforms - Experience using AI tools to enhance sales workflows, automation, or productivity - Background in a startup or high-growth environment with exposure to systems-building or operational scaling Compensation Compensation for this role varies based on experience, with an indicative range of $90K–$130K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role. - Unlimited vacation - Health Insurance (including an option completely covered by Fora HQ) - Dental & Vision Insurance - Wellhub Memberships - 401k plan with company match - Commuter Benefits - Supplemental Life Insurance - Stock Options This role is remote-optional, but preferably based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views. Our Values We’re forging our own path Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo. We’re stronger together Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers. We believe in technology We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers. We’re here to serve We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way. We mean business Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry. WORK AUTHORIZATION Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement. EQUAL OPPORTUNITY Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

Role Description We’re seeking a Head of Operations to accelerate the growth of Fora across Asia. This leader will grow the market in terms of the advisor base and revenue and ensure scalable, best-in-class operations. They will unlock advisor potential by building the right partnership ecosystem and financial structures in the region. This role may be based in East Asia (China, Japan, South Korea, Hong Kong or Taiwan), Singapore, or New York City. Candidates based in Asia will work remotely with a requirement to travel to New York City 1–2 times per quarter. Candidates based in New York City will be expected to travel to Asia 1–2 times per quarter. Key Responsibilities - P&L and Performance Ownership: - Own the full P&L for the Asia market, ensuring efficient spend versus revenue growth. - Develop and execute the country strategy, aligned with Fora’s international priorities and KPIs. - Oversee end-to-end revenue performance, forecasting, and KPI tracking. - Strategy, Operations, and Compliance: - Understand priorities for your market, define and operationalize strategic priorities. - Work with international team members and leadership to align with Fora’s international expansion framework and adapt go-to-market strategies accordingly. - Manage localization of tools (e.g. HubSpot, Intercom, WhatsApp) for advisor and client workflows. - Build and optimize operational processes across advisor onboarding, support, payments, compliance, and other key areas essential to market operations. - Ensure adherence to local tax, legal, and regulatory requirements. - Marketing & Growth: - Lead the go-to-market strategy, including paid marketing, PR, partnerships, and events. - Create locally relevant messaging, content, partnerships, and client-facing events to grow Fora’s presence in the market. - Monitor and improve CAC and LTV per advisor, ensuring growth efficiency. - Advisor Success & Community Building: - Ensure the success of advisors across Asia, proactively identifying and closing gaps across training, onboarding, platform tools, partnerships, client-facing materials, and community engagement. - Serve as the “face of Fora” for advisor questions and concerns in your market. - Lead and host advisor events to strengthen Fora’s local community and brand presence. - Build and manage relationships with local travel partners, tourism boards, and related organizations based on advisor business needs. - Leadership & Team Management: - Act as the leader of Fora in Asia, representing the company across internal and external initiatives. - Source, vet, and manage third-party partners or vendors to strengthen and scale local operations. - Lead, coach, and develop your local team, ensuring alignment with established goals and performance metrics. - Foster a culture of efficiency, accountability, and advisor-first servant leadership. Qualifications - Fluency in English and one other language (Mandarin preferred) - Strong communication and leadership skills, including public speaking ability - Experience living or working in Asia - 6–8+ years of total professional experience, including: - Operations leadership in a high-growth environment (such as a fast-scaling startup) - Experience in management consulting, investment banking, or a similar analytical setting - Excellent organizational and project management skills; proven ability to drive cross-functional initiatives - Advanced proficiency in Excel/Google Sheets with the ability to build financial and operational models from scratch and discern data - Bachelor’s degree in Business, Engineering, Economics, or related field - Ability to travel regularly Requirements - Ability to work in the U.S. - MBA or other advanced degree - Experience in startup or business operations - Understanding of cross-country organizational structures - Experience with P&L management Compensation Compensation for this role varies based on experience, with an indicative range of $150K–$180K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role. Compensation, equity, and benefits will also vary based on the candidate’s country and/or state of residence, as this is a remote role. Our Values - We’re forging our own path: Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo. - We’re stronger together: Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers. - We believe in technology: We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers. - We’re here to serve: We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way. - We mean business: Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry. Work Authorization Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement. Equal Opportunity Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

About Fora Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal. Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work. We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel. Job Overview: We are looking for a highly organized AR Collections Specialist to manage and resolve payment-related issues efficiently. This role involves investigating financial discrepancies, validating commission payments, handling disputes, and coordinating with internal teams to ensure smooth payment processing. Key Responsibilities: - Find contacts (e-mails/phone numbers) for suppliers. - Identify and resolve payment-related issues, including disputes, short payments, and missing payments. - Investigate payment applications using Onyx, TACS, check and wire transfer records. - Validate commission payments with the Supplier Portal on a weekly basis. - Handle disputed amounts by verifying records in Retool, making necessary invoice adjustments, and providing updates. - Address duplicate bookings by coordinating with the bookings team. - Contact suppliers' finance departments via phone or email. - Researching contact details using Intercom, Internet, Retool Supplier Management or other internal and external resources. - Update the tracking sheet with contact attempts and outcomes. - Manage invoice-related tasks using available resources such as Retool links and Intercom emails. Qualifications: - Strong analytical and problem-solving skills. - Experience working with payment processing systems such as Onyx, TACS, and wire transfers is a plus. - Familiarity with financial reconciliation, invoice adjustments, and supplier management. - Excellent communication and coordination skills. - Ability to work independently and manage multiple tasks efficiently. - Able to work during Eastern Timezone business hours (United States). - Detail-oriented with the ability to manage multiple tasks and priorities. - Ability to research and validate financial data across multiple sources. - Maintain organized records and update the checklist regularly. - Ensure streamlined documentation and communication for seamless operations. - Proficient in Microsoft Excel and Google Sheets. Additional Job Requirements: - 2 years+ work experience - Accounts receivable and/or finance experience in the travel industry is highly preferred - Strong verbal and written English - Independent full-time remote contractor position with an initial hourly rate of $8, based on experience. - The contractor must provide their own equipment, including a computer and strong internet connection. - Open to co-working sessions (co-working space is located at General Mariano Alvarez, Cavite) and attend team meet-ups. Compensation: - Independent full-time remote contractor position with an initial hourly rate of $8, based on experience. Our Values We’re forging our own path Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo. We’re stronger together Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers. We believe in technology We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers. We’re here to serve We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way. We mean business Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry. WORK AUTHORIZATION Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement. EQUAL OPPORTUNITY Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.