HelloFresh

Role Description At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility in managing a team of Purchasing Coordinators within our International Supply Chain Operations function. This role is critical in ensuring the accuracy and timeliness of our purchase orders to suppliers across all European markets. Working closely with the local Supply Chain teams and Procurement, this role will supervise the generation and distribution of purchase orders, contributing to our ongoing efforts to drive business success and enhance customer satisfaction. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! Qualifications - Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or any related field. - At least 3 years of experience in procurement, supply chain, or data entry/administrative operations. - Previous people management or team leadership experience is preferred; candidates with a strong interest and potential to lead teams are also encouraged to apply. - Experience tracking, analyzing, and reporting key performance indicators (KPIs). - Proficient in Microsoft Office and Google Workspace applications; experience with ERP/MRP systems is an advantage. - Strong working knowledge of office equipment, computer hardware, and peripheral devices. - Excellent English communication skills, both written and verbal. - Proficiency in additional European languages such as German, Dutch, French, Spanish, or Italian is a plus. Requirements - Lead, mentor, and optimize a team of Purchasing Coordinators handling pan-European purchasing operations across key categories (e.g., Protein, Grocery, Packaging). - Manage end-to-end category operations, including supplier performance, forecasting, procurement, and delivery tracking. - Hold final accountability for critical metrics such as OTIF, waste mitigation, ASN compliance, and customer error reduction. - Partner with international supply chain cluster teams to align on strategic initiatives and establish robust daily operational governance. - Leverage data-driven reporting frameworks to proactively identify, escalate, and mitigate supply chain risks across Europe. - Review team capacity dynamically with leadership to distribute workloads effectively and scale service capabilities. - Champion process optimizations, propose software/tooling enhancements, and build standardized SOPs to streamline team onboarding and daily operations. - Monitor service performance metrics and deliver clear, actionable insights to key business stakeholders. - Serve as an escalation point and subject matter expert, role-modeling agile problem-solving behavior under pressure. Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Role Description At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. As a Senior Purchasing Coordinator, you will take on a key responsibility in ensuring the accuracy and timeliness of our ordering processes using a combination of in-house tools and Google Suite packages. Working closely with the Supply Chain, Procurement, and Forecasting teams, this role will place and track purchase orders to ensure the fulfilment of customer orders. As a senior position, this role will role model our HelloFresh values and continuously look for ways to improve our supply chain, contributing to our ongoing efforts to drive business success and enhance customer satisfaction. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! Qualifications - A minimum of 18 months of experience as a Purchasing Coordinator or in a closely related procurement role. - Demonstrated expertise in the Microsoft Office Suite (Word, Excel, Outlook); hands-on experience or familiarity with Enterprise Resource Planning (ERP) or Material Requirements Planning (MRP) systems is highly desirable. - Exceptional written and verbal communication skills, strong self-management capabilities, and a proven track record to collaborate effectively within cross-functional teams. - Professional fluency in English is required. Proficiency in additional European languages (such as German, Dutch, French, Spanish, or Italian) is considered a distinct advantage. - Strong analytical capabilities, problem-solving skills, and critical thinking acumen. - Proven resilience and adaptability in fast-paced environments, with a responsible, assertive approach to navigating complex or ambiguous situations. - A proactive, self-motivated individual with a strong "hands-on" mentality and a natural inclination to take initiative. Requirements - Manage the end-to-end category management of inbound supply chain operations, including operational supplier management, forecasting, procurement, delivery tracking, and KPI management for food and/or packaging materials. - Drive and maintain ownership of critical performance metrics, including On-Time, In-Full (OTIF) delivery, waste reduction, Advance Shipping Notice (ASN) compliance, and customer error mitigation. - Oversee supplier relations, addressing queries and managing vendor performance through structured monitoring, comprehensive reporting, and clear, professional communication. - Collaborate closely with strategic suppliers and internal teams—including Forecasting, Procurement, Warehousing, and Inventory—to maintain category excellence and ensure full alignment with customer requirements. - Establish and execute rigorous audit protocols to verify order completeness and accuracy prior to supplier transmission. Proactively identify, anticipate, and resolve supply chain disruptions, issuing supplementary purchase orders as necessary. - Uphold strict business integrity and data confidentiality protocols. Diligently identify, troubleshoot, and correct any data inaccuracies within internal systems. - Serve as a subject matter expert and advisor to junior Purchasing Coordinators, offering guidance on procurement best practices and collaborative problem-solving. - Identify opportunities for technological advancement and process automation to drive supply chain efficiencies, proposing and implementing scalable solutions. - Maintain high adaptability to shifting business needs, providing cross-category support, deputizing for alternative category areas, and covering absences to ensure uninterrupted operations. Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Role Description At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility in converting artwork, logos, illustrations, and customer designs into optimized embroidery stitch files using Tajima DG16. This individual combines technical digitizing expertise, embroidery production knowledge, and quality control skills to create efficient stitch plans that run smoothly on commercial embroidery machines while maintaining the highest possible visual quality. The ideal candidate understands not only how to digitize designs, but why specific stitch types, densities, underlays, pull compensation, and sequencing decisions affect production outcomes. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! Qualifications - Preferably with at least 2-3 years of professional experience - With expertise for Wilcom or Tajima - Portfolio demonstrating production-ready embroidery files - Background in supporting embroidery production teams - Experience managing digitizing workflow and production optimization Requirements - Advanced Embroidery Digitizing - Convert customer artwork into production-ready embroidery files - Create efficient stitch paths that minimize trims, jumps, thread breaks, and machine downtime - Digitize for multiple fabric types including: - Performance apparel - Caps and structured hats - Knit garments - Woven garments - Heavy jackets - Bags and accessories - Apply proper stitch sequencing and object ordering - Optimize designs for different embroidery machine brands and formats - Tajima DG16 Expertise - Expert use of: - Auto Punch - Manual Punch - Stitch Editor - Underlay Settings - Pull Compensation - Density Management - Pathing & Travel Runs - Appliqué Functions - Sequin Functions (if applicable) - Cap Frame Digitizing - Lettering & Monogramming Tools - Vector Import & Cleanup - Troubleshoot production issues directly within DG16 - Production Optimization - Reduce stitch count without sacrificing quality - Improve machine efficiency and production speed - Analyze sew-outs and make corrections - Create machine-ready files that require minimal operator intervention - Quality Assurance - Review sew-out samples - Identify causes of: - Registration issues - Puckering - Thread breaks - Bird nesting - Poor coverage - Distortion - Implement corrective digitizing adjustments - Technical Competencies - Advanced Digitizing Knowledge - Stitch Types - Expert understanding of: - Satin stitches - Fill stitches - Tatami fills - Motif fills - Running stitches - Bean stitches - Zig-zag stitches - Edge-run stitches - Decorative stitches - Underlay Strategy - Deep understanding of: - Edge Run - Center Walk - Zig-Zag - Double Zig-Zag - Combination underlays - Knows when each underlay type should be used based on: - Fabric - Design size - Stitch type - Garment stability - Density Control - Ability to: - Adjust density based on fabric type - Balance coverage versus stitch count - Prevent thread buildup and puckering - Pull Compensation - Expert-level understanding of: - Fabric distortion - Push and pull effects - Compensation adjustments by stitch angle and material - Sequencing & Pathing - Efficient object ordering - Minimized trims and color changes - Reduced machine movement - Logical sew sequence construction - Production Knowledge - Machine Understanding - Experience with commercial embroidery equipment such as: - Tajima - Barudan - SWF - Ricoma - Understands: - Tension management - Needle selection - Stabilizer selection - Thread behavior - Machine limitations - Fabric Knowledge - Can digitize appropriately for: - Cotton - Polyester - Fleece - Performance fabrics - Stretch fabrics - Leather - Twill - Structured caps Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time Company Description Location: BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City) Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

Role Description At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. We are seeking an experienced Data Management Coordinator who will support our International Strategic Procurement and/or Supply Chain team with Data creation and maintenance related to different ingredient categories and SKU management for various HelloFresh markets across Europe, the UK, Australia and New Zealand. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do - Create new Culinary and Supplier SKUs on the Supplier Planning Service (SPS) tool as per Standard Operating Procedures on a regular basis. - Ensure data completeness & accuracy and correct flow of information to the relevant stakeholders involved in the daily activities, including reporting any data issues to the team. - Govern operations by ensuring policies and procedures are followed as per training. - Communicate regularly with the Procurement and/or Supply Chain team on any concerns/queries around the day-to-day role and provide feedback on any changes that can improve the existing processes. - Offboard and deactivate SKUs that need to be cut/delisted in alignment with other HelloConnect functions. - Secure close alignment with other HelloConnect functions dedicated to tasks interconnected with SPS e.g. SQOC or Product Ops and other tools e.g. JIRA. - Lead data analysis for projects requiring data management team’s support. - Act as a hands-on coach for other data entry specialists, train the team on the different SOPs and Procedures to be followed. - Act as a proxy for the Service Package Team Lead, if needed. Qualifications - At least 2 years of previous operational and/or purchasing experience. - Data-driveness and ability to work with cross-functional teams. - Requires expertise in operating Microsoft Office & Google suite programs, and ideally ERP/MRP systems. - Language: English, other European languages considered a plus (German, Dutch, French, Spanish, Italian). Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time. Company Description

Role Description At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. As an Operations Excellence Analyst, you will take on a key responsibility in supporting the day-to-day operations of our production facilities by assisting with data analysis, process improvement, and system support. Working as part of the Operational Excellence team, the role helps ensure that our operational sites run efficiently and safely, while building foundational knowledge in Production Control Systems, procedures, and standards, contributing to our ongoing efforts to drive business success and enhance customer satisfaction. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do - Support the execution of routine operational tasks and assist with technical troubleshooting under supervision. - Follow established Standard Operating Procedures (SOPs) and contribute ideas for incremental improvements. - Assist in monitoring and maintaining production systems and infrastructure, escalating issues appropriately. - Participate in team initiatives aimed at improving production performance and site KPIs. - Help prepare and update documentation, SOPs, and basic reports to support operational processes. - Provide support to more senior team members in project activities (e.g. data collection, testing, user training). - Collaborate effectively with site teams and technical stakeholders, including escalating uncertainty or roadblocks. - Work independently on defined tasks within agreed timelines and proactively seek feedback when needed. - Ensure adherence to HUNGRY values. Qualifications - Bachelor’s degree in Business Administration, Operations, or a related analytical field (or equivalent practical experience). Requirements - 2–5 years of experience in an operational, administrative, or data-driven role. Experience working with cross-functional teams or in a fast-paced production environment is a strong plus. - Proven ability to extract, aggregate, and keep data updated across multiple system sources. - Intermediate data analysis skills using Google Sheets and Microsoft Excel (e.g., managing tables, templates, and basic data manipulation). - Strong problem-solving skills with the ability to analyze errors and trace them back to their root cause using raw database information. - Experience gathering data from varied sources to create clear weekly and monthly performance reports based on established templates. - Strict commitment to maintaining operations by following established organizational policies, Standard Operating Procedures (SOPs), and guidelines. - High attention to detail to ensure data accuracy, proper information flow to stakeholders, and the protection of confidential operational data. - A proactive team player who communicates data issues early, collaborates effectively to support team goals, and comfortably adapts to changing business requirements. Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Role Description At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. We are seeking an experienced Supply Chain Analyst who will support Inventory Accounting, COGS and Financial Integrity, focusing more into operational execution within ERP and supply chain workflows. What You’ll Do - Create, record, and manage Purchase Orders in the ERP system - Record shipments and inter-warehouse transfers in the ERP - Support inventory data accuracy, including recording freight and duty costs against shipments - Perform weekly inventory reconciliations and reporting - Investigate and resolve invoice and inventory-related queries between Supply Chain and Finance - Provide ad-hoc support to Supply Chain and Finance teams Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time Location Work from home – Please note that you will need to visit our BGC office to pick up your equipment. Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

Role Description At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role as an Accounts Payables Specialist, you will take on a key responsibility in managing accounts payable workflows and maintaining accurate financial records for our German and international companies. You will ensure supplier invoices are coded and processed correctly, resolve discrepancies, and help keep open items organized and up to date. This role is ideal for an experienced finance professional who values accuracy, strong communication, and efficient digital financial processes. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! Qualifications - 3–5+ years of experience in Accounts Payable or Finance Operations, ideally within a high-volume, BPO, or shared services environment. - A degree in a relevant field and experience supporting international entities are huge pluses. - Sharp eye for detail, accuracy, and compliance. - Strong proficiency in Excel for data analysis and reporting. Requirements - Run the end-to-end invoice process for our German and international entities. - Manage open items and handle incoming electronic mail and supplier reminders. - Collaborate closely with internal departments and the Invoice Coordinator to investigate discrepancies. - Verify all invoices for accuracy, completeness, and compliance with company policies before approval. - Engage in regular exchange with the general ledger team to support month-end and year-end closing activities. Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Role Description At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility in leading customer experience initiatives, driving process improvements, and turning customer insights into meaningful business actions. Working closely with cross-functional teams, you will help enhance customer satisfaction, optimize support operations, implement automation and CX tools, and ensure the voice of the customer is reflected in key business decisions. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do - Lead the function when it counts - Deputise for the CX Lead, running the function with confidence and independence - Make sound judgement calls, bringing solutions rather than problems - Keep the team and wider business informed proactively - Spot recurring questions, pain points, and opportunities across socials, inbox, and reviews - Own and deliver monthly CX reports with clear, actionable recommendations - Monitor sentiment and provide early warning signals for product, process, or reputation issues - Keep pace with industry trends, performing regular competitor benchmarking to ensure that we stay ahead and best of class in terms of CX - Lead projects to improve tools and workflows — automation pilots, macros, FAQ refreshes — from brief to delivery - Own the rollout of new CX tools including testing, documentation, and embedding with the team - Keep FAQs, help content, and macros clear, accurate, and up to date - Identify and implement ways to reduce repetitive work and make support faster and more seamless for customers - Review AI-assisted work and tooling to ensure output is accurate, contextualised, and fit for purpose before it is shared or escalated - Own customer-facing comms when stock or logistics impact CX — out of stock updates, backorders, replacements - Coordinate with Ops to ensure messaging is timely, accurate, and aligned with customer expectations - Share customer insight with other departments to drive improvements and engagement - Collaborate with Ops on returns, warranty, and logistics projects that affect customer experience - Champion the voice of the customer in cross-functional planning and reviews - Work effectively with outsourced CX partners and BPOs, maintaining quality and alignment Qualifications - 4–6 years in a customer experience role, with meaningful time in a scaling DTC or ecommerce business where processes were being built rather than inherited - Proven ability to lead a function independently as a deputy or senior individual contributor - Excellent written communication skills, with the ability to adapt tone across different platforms and audiences - Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk - Skilled at turning customer insights into clear, well-contextualised reports with actionable recommendations - Strong organisational skills, able to manage multiple projects without losing quality - Analytical mindset with the ability to track and interpret CX metrics including CSAT, response time, sentiment, and review volume - Experience working with outsourced CX partners or BPOs - Experience engaging customers on review platforms - Experience implementing automation and AI tooling Mindset & approach - Customer-obsessed, with a genuine passion for building trust and advocacy - Proactive and ownership-driven — closes the loop without being asked - Comfortable making judgement calls independently in a lean, fast-moving team - Detail-oriented but able to see the bigger picture and connect insights across channels - Clear and timely communicator — keeps the right people informed - Excited about sustainability and motivated by our mission Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time Location Work from home – Please note that you will need to visit our BGC office to pick up your equipment. Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

Role Description At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will be responsible for creating commercially relevant licensed product designs across apparel, home décor, and lifestyle categories. Working closely with licensing, product development, and account management teams, you will: - Transform IP asset packages, style guides, and brand assets into market-ready designs while ensuring compliance with licensor requirements. - Support product launches through digital and marketing creative assets, helping drive brand growth, product success, and customer engagement. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! Qualifications - 2–3 years of professional graphic design and/or commercial illustration experience, ideally in-house within a licensing, merchandising, or consumer products environment. - Demonstrable familiarity with licensed IP — experience working from licensor style guides, brand bibles, or approval-based workflows is a strong advantage. - A strong portfolio demonstrating design sensibility across print-based product applications — apparel graphics, surface patterns, or lifestyle product design preferred. - Proficiency in Adobe Creative Suite (Illustrator and Photoshop essential; InDesign a plus). - Good understanding of print production requirements and file preparation for manufacturing. - Ability to manage multiple briefs and deadlines in a fast-paced, multi-property environment. - Strong communication skills and a collaborative, solutions-oriented attitude. Requirements - Familiarity with licensing workflows and the licensor approval process (nice to have). - Experience designing across more than one product category (e.g. apparel and home, or gift and accessories) (nice to have). - An interest in pop culture, entertainment, or lifestyle brands (nice to have). Benefits - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time. - Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment. Company Description Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

Role Description At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. We are seeking an experienced, foundational Team Leader to spearhead operations for a brand-new customer care support campaign in the e-commerce meal and food retail space. In this blended campaign—spanning email, phone, and social media channels—you will be responsible for building, motivating, and managing a high-performing team of customer care specialists. Your primary focus is to establish the account's operational benchmarks, manage day-to-day omni-channel metrics, and maintain a seamless, direct feedback loop with the client team during regular syncs and check-ins. If you are a proactive leader who thrives during account launches and excels at driving team productivity, phone SLA adherence, and customer care quality, this role allows you to make an immediate strategic impact. Qualifications - Proven experience as a Team Leader in a blended e-commerce environment. - Solid experience navigating e-commerce platforms and CRMs. - Exceptional written and verbal English skills. - Organized, calm under pressure, and able to efficiently prioritize multiple tasks. - Highly collaborative with peer team leaders. - Strong commitment to excellent attendance. - A highly diligent self-starter who works efficiently with minimal supervision. Requirements - Support the Customer Success Manager (CSM) as the primary point of contact for assigned clients. - Understand client needs and expectations, ensuring they are met or exceeded in daily operations. - Maintain regular day-to-day interaction with the client to ensure smooth operations and alignment. - Conduct weekly business meetings and performance read outs. - Act as an advocate for the client within the organisation, escalating concerns to the CSM when required. - Lead, motivate, and mentor a team of 10-15 agents. - Set performance expectations and monitor daily results. - Conduct coaching, performance reviews, and regular team huddles. - Maintain attendance, schedule adherence, and team engagement. - Manage team’s payroll and timekeeping making sure everything is filed timely and accurately. - Identify training needs and coordinate coaching sessions. - Support continuous improvement in quality and service delivery. - Generate performance reports and provide insights to management and clients. - Manage escalations and support resolution for complex issues. - Collaborate with other departments to streamline processes and enhance overall business performance. - Act as a liaison between the team and upper management. Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time. Company Description Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment. Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!