HelloFresh is a food and grocery delivery service that delivers healthy recipes with pre-measured ingredients to customers’ doorsteps on a weekly basis. The c
Fulfillment Operations Specialist
Location
Worldwide
Posted
7 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Fulfillment Operations Specialist
HelloFresh
Role Description At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. As an Operations Support Specialist, you support the Sales and Marketing Partnerships teams by executing high-volume, recurring, and ad hoc time-sensitive operational tasks with speed, accuracy, and consistency. This role focuses on hands-on execution across systems, trackers, and internal tools, ensuring operational workflows are completed correctly and on time. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do - Execute high-volume, recurring marketing operations tasks including customer order creation, data entry, and usage of internal systems. - Perform thorough quality assurance checks to ensure all work is accurate, complete, compliant with SOPs, and delivered as expected. - Process payments using internal resources for recurring and ad hoc tasks, identifying discrepancies, and escalating issues when needed. - Handle sensitive customer and company data responsibly, following confidentiality, access, and data protection standards. - Maintain accurate, timely documentation and system updates to support operational consistency and reporting. - Communicate task status, risks, and blockers clearly and promptly to the Team Lead/relevant POCs. - Complete workload independently to meet deadlines while maintaining accuracy in a fast-paced, high-volume environment. Qualifications - 1–3 years of experience in marketing operations, administrative operations, or a similar execution-focused role. - Proven ability to work quickly and independently while managing high-volume, recurring tasks with strong attention to detail. - Strong organizational and time-management skills with the ability to meet deadlines in a fast-paced environment. - Critical thinker who is able to adapt, learn quickly, and comprehend various situations without a guide or SOP. - Excellent written and verbal English communication skills for status updates, escalations, and documentation. - Google Suite proficiency (at least beginner to intermediate), especially Google docs and sheets. - Professionalism, discretion, and accountability when handling sensitive customer and company data. - Comfortable working across multiple systems, tools, and trackers while following SOPs and SLAs. - Experience with HubSpot and Customer account management platforms are a plus. Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
Operations Associate
Global ChangerAccelerate your company's decarbonisation with our intuitive software.
Role Description Bist Du auf der Suche nach einem Job mit Sinn? Möchtest Du mit deiner Arbeit einen positiven Einfluss nehmen? Dann unterstütze uns dabei, große Unternehmen schneller dabei zu helfen, ihre Emissionen zu reduzieren. Zur Verstärkung unseres Teams suchen wir ab sofort eine:n Operations Associate (m/w/d) in Teilzeit (20h/Woche). Du wirst... - unsere täglichen Operations kennenlernen und aktiv unterstützen - im Bereich Finance & Accounting mitarbeiten – von Invoicing und Customer Billing bis zur Vorbereitung des monatlichen Finanz-Reporting - HR & People Operations übernehmen: On- & Offboarding, Vertragsverwaltung, Lohnabrechnung und die Organisation von Team-Events - deine kreativen Ideen einbringen und bestehende Prozesse aktiv effizienter mitgestalten und verbessern Qualifications - MUST: Du über ausgezeichnete Deutschkenntnisse (C2) sowie sehr gute Englischkenntnisse (mind. C1) in Wort und Schrift verfügst - MUST: Du hast bereits praktische Erfahrung im Bereich Finance, Buchhaltung, Administration gesammelt und kannst sicher mit Excel/Google Sheets umgehen - MUST: Du bereits praktische Erfahrung im HR-Bereich gesammelt hast - PLUS: Du hast Erfahrung mit Tools wie HubSpot oder Notion und hast Spaß daran, repetitive Prozesse zu automatisieren und smarter zu gestalten - Du für den Kampf gegen die Klimakrise brennst und den Wunsch hast, Teil der Lösung zu sein - Du dich gut selbst organisieren kannst, sorgfältig arbeitest und Aufgaben konsequent priorisierst - Du über eine Hands-on-Mentalität verfügst Benefits - Direkte Zusammenarbeit mit einem unserer Gründer und damit viele interessante Einblicke - Zweck/Sinn - Etwas mit echtem Impact schaffen - Arbeitsaufgaben, die dich herausfordern und wachsen lassen - Freiheit, Remote von deinem Wunschort aus zu arbeiten - Flexible Arbeitszeiten - 28 Urlaubstage (Vollzeit-Basis) - Büro in Berlin-Mitte (U Voltastraße) - Regelmäßige Team-Events
• Own the design, launch, and delivery of strategic initiatives that span multiple functions and business units. • Build alignment across organizational boundaries using influence, credibility, and relationship capital rather than direct authority. • Establish governance frameworks, decision-making structures, and accountability mechanisms where none previously existed. • Prepare and manage executive briefings, board materials, and high-stakes presentations with precision and clarity. • Create clarity from ambiguity — rapidly assess unstructured situations and design actionable frameworks, project plans, and operating rhythms. • Drive the leadership team's operating cadence including business reviews, strategic planning cycles, and leadership offsites.
• Build, document, and optimize scalable operational systems • Turn ideas and strategy into actionable execution plans • Keep projects, deadlines, and team priorities organized and on track • Manage workflow coordination across the remote team • Serve as the primary operational point of contact within the business • Create accountability systems and ensure follow-through across departments • Perform quality assurance across operations and client experience • Track KPIs, operational metrics, and business performance • Identify bottlenecks and implement process improvements • Support scaling initiatives across sales, operations, and client delivery • Implement tools, automations, and tech solutions to improve efficiency • Help the founder stay focused on growth by owning day-to-day operations
• Build, document, and optimize scalable operational systems • Turn ideas and strategy into actionable execution plans • Keep projects, deadlines, and team priorities organized and on track • Manage workflow coordination across the remote team • Serve as the primary operational point of contact within the business • Create accountability systems and ensure follow-through across departments • Perform quality assurance across operations and client experience • Track KPIs, operational metrics, and business performance • Identify bottlenecks and implement process improvements • Support scaling initiatives across sales, operations, and client delivery • Implement tools, automations, and tech solutions to improve efficiency • Help the founder stay focused on growth by owning day-to-day operations
