JOB DESCRIPTION Senior Manager, Public Relations & Corporate Communications Rapid7 is looking for a Senior Manager of Public Relations & Corporate Communications to help build and scale a communications and thought leadership engine that drives market trust, credibility, and influence at global scale. This role will lead Rapid7's global public relations function, owning earned media strategy and executive visibility to ensure Rapid7 is not only present in the market, but shaping the conversations that matter. About the Team The Brand Marketing and Communications team is a high-impact group of creative and strategic professionals dedicated to building and protecting the Rapid7 brand. We are responsible for telling the Rapid7 story in a way that inspires and engages our audience, from customers and partners to employees and investors. Our work directly impacts the business by driving brand equity, supporting demand generation efforts, and fostering a strong sense of community and purpose around our mission to create a secure digital world. About the Role As Senior Manager, Public Relations & Corporate Communications, you will report to the Director, Corporate Communications. You will translate Rapid7's narrative into stories that break through, anticipate and respond to moments in the market with strong judgment and clarity, ensuring Rapid7's point of view is consistently validated across the broader cybersecurity ecosystem. You'll partner closely with Product Marketing, Threat Intelligence, Customer Marketing, and Executive Leadership to turn Rapid7's expertise into differentiated market influence. Success in this role means Rapid7 is consistently present in the right conversations with the right audiences, and our narrative is reinforced by trusted voices across media, influencers, analysts, practitioners, and customers. Your work will elevate Rapid7's executives and experts as authoritative voices in cybersecurity, meaningfully increasing understanding of our value proposition and building consistent trust in our expertise. In this role, you will: - Lead PR Strategy: Own Rapid7's global PR strategy to drive sustained market attention, strengthen category influence, and reinforce Rapid7's position in key industry conversations - Elevate Executive & Expert Visibility: Build and scale external platforms that position Rapid7 executives, practitioners, customer voices, and Threat Research teams as trusted contributors to key cybersecurity conversations. Develop threat research communications programs, editorial calendars, and data-driven storytelling strategies that elevate Rapid7 Labs as an authoritative voice in the market. - Drive Cross-Functional Alignment: Partner across Brand, Product Marketing, Demand Gen, Customer Marketing, Social, and Digital teams to ensure communications and PR are part of the full-funnel influence strategy - Navigate Issues & Corporate Communications: Support corporate communications, including internal messaging and key company moments, help develop frameworks for issues management and crisis communications - Define & Measure Impact: Define and track communications performance through metrics including share of voice, message pull-through, sentiment, and executive visibility The skills you'll bring include: - 7-10+ years of experience in public relations, corporate communications, or related roles within B2B technology (cybersecurity or AI strongly preferred) - Proven experience owning PR strategy and driving measurable earned media impact - Strong relationships with business, technology, and cybersecurity media - Experience managing global PR agencies and scaling programs - Exceptional storytelling and writing skills across formats (press, bylines, executive messaging) - Ability to operate as a strategic advisor to senior leaders - Experience working cross-functionally in fast-paced, high-growth environments - Strong judgment, especially in ambiguous or high-stakes situations #LI-TD1 - About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The salary range for this role in the US is: $151,300.00 - 204,700.00 USD Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

Role Description Our client is seeking a highly organized, professional, and patient-focused Virtual Assistant – Front Desk Receptionist & Patient Communication Coordinator to support a growing concierge wellness and aesthetic practice specializing in personalized healthcare, hormone optimization, integrative wellness, and aesthetic treatments. This role is perfect for someone who thrives in a fast-paced environment, enjoys helping patients, and delivers exceptional customer service with professionalism and empathy. As the first point of contact for patients, you will play a key role in creating a seamless and welcoming patient experience while supporting daily front desk and administrative operations remotely. - Assist patients with scheduling, appointment coordination, treatment inquiries, follow-ups, patient retention efforts, review outreach, and general communication support. - Answer inbound patient calls and inquiries regarding wellness and aesthetic services such as: - Hormone Replacement Therapy (HRT) - Botox - Fillers - Integrative wellness treatments - Preventative and personalized healthcare services - Manage appointment scheduling, rescheduling, confirmations, and calendar coordination. - Conduct patient follow-up calls after procedures and treatments. - Perform patient retention and 4-week follow-up calls. - Send Google review outreach messages and manage review links. - Manage patient messaging and communication. - Assist with calendar and email management. - Provide billing and insurance verification support. - Maintain professionalism, confidentiality, and excellent patient care standards. - Support daily front desk and administrative operations remotely. Qualifications - Previous experience in a med spa, wellness clinic, concierge medical practice, integrative health clinic, or aesthetic practice preferred. - Familiarity with wellness, hormone optimization, and aesthetic terminology/services. - Experience handling patient communication, appointment scheduling, or virtual reception work is highly preferred. - HIPAA trained and certified preferred. - Experience in customer service, patient care coordination, or virtual receptionist roles is a plus. Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. - Must be available for video meetings with your camera on (when needed). - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Own positioning and launch communications plans for new features, products and corporate/community updates. • Establish engagement and business goals for key announcements and campaigns. Work with analysts and data scientists to develop KPI and measurement frameworks. • Develop campaigns, draft messaging frameworks and positioning decks, and oversee communications execution (including writing, creative, etc). • Identify key audiences and segments to focus on, and build plans that support these goals. • Work in partnership with owned one-way and two-way channel owners (Community Center, Resource Center, social, CX, email) to define editorial approach and messaging, then manage campaign-related feedback to the business to inform decision making • Develop proactive and reactive communications plans • Work with channel owners to report out on key reach and engagement metrics as well as relevant business metrics. Partner with the ops team to manage & distribute sentiment dashboards, both announcement-specific and ongoing. • Champion the community and user in all decisions • Oversee creative collaboration between product design, content strategy, community and marketing teams • Serve as both an individual contributor and a cross-functional leader

• Assist in flight planning for data capture activities • Verify scope alignment with client requirements • Identify access, clearance, or environmental constraints • Coordinate with operations on capture expectations and priorities • Review incoming data for completeness and usability • Identify gaps requiring re-capture before processing • Upload field-captured imagery and datasets to designated platforms • Organize, label, and track datasets for version control • Validate file integrity and metadata completeness • Maintain data organization standards for efficient QA review • Review ground, aerial, and pole-mounted imagery • Identify and classify telecom assets (fiber, copper, coax, strand) • Validate attachment order and construction practices • Interpret field conditions using lineman expertise • Flag discrepancies, safety concerns, or unclear imagery • Enter and update asset data in client platforms • Communicate findings with supervisors and project teams • Meet production and quality benchmarks