Rapid7

Title: Account Executive, Commercial Location: Tampa United States Job Description: - R11934 - Tampa, FL, United States Rapid7’s Commercial Sales organization is seeking a strategic Account Executive to manage and expand a defined book of business. In this role, you will serve as a dedicated partner for our existing clients, helping them navigate the complex threat landscape and achieve a more secure digital future through our comprehensive portfolio. As a quota-carrying farmer Account Executive, you will focus on strategic upsell opportunities, ensuring our customers derive maximum value from their partnership with Rapid7. Work Environment: Rapid7 is a hybrid environment. The expectation is 3 days in-office, 2 days remote. About the Team Rapid7’s Commercial Sales team is responsible for driving business at mid-market companies (up to 1,500 employees) across North America. We prioritize long-term partnership over transactional wins. We set you up for success with transparent leadership, 1-on-1 coaching, and a best-in-class enablement program focused on technical mastery of our product portfolio and sophisticated account management methodologies. Our Tech Stack: ZoomInfo, LinkedIn Sales Navigator, Gong, Salesloft, and Salesforce. About The Role The primary objective of this role is to protect and grow revenue within an assigned territory of existing customers. You will move beyond the initial sale to become a trusted advisor, developing deep institutional knowledge of your clients' environments to identify gaps and introduce new solutions. Key Responsibilities: - Strategic Account Planning: Develop and execute comprehensive account plans and Mutual Action Plans to ensure client alignment and predictable expansion. - Drive Expansion: Meet and exceed assigned quotas by identifying, qualifying, and closing upsell and cross-sell opportunities within your defined book of business. - Relationship Orchestration: Build and maintain multi-threaded relationships across the C-suite, IT, and Security teams to ensure high adoption and advocacy. - Technical Advisement: Serve as a cybersecurity industry expert, staying ahead of competitor offerings and evolving threats to proactively consult with your clients. - Cross-Functional Collaboration: Partner with Sales Engineering, Customer Success, and Channel partners to ensure seamless implementations and healthy account lifecycles. - Pipeline Hygiene: Accurately maintain daily activity, forecasting, and opportunity data within Salesforce to provide clear visibility into account health. - Executive Business Reviews: Own and lead a consistent cadence of Executive Business Reviews with key stakeholders to report on ROI, visualize security maturity progress, and ensure continuous alignment between Rapid7’s solutions and the client’s evolving business objectives. The Skills You’ll Bring - Experience: 3+ years of closing experience in a B2B environment, with a proven track record in SaaS or Cybersecurity sales. - Account Management Mastery: Demonstrated success in managing a book of business, focusing on renewals and expanding account footprints through strategic whitespace analysis. - Cybersecurity Acumen: A strong foundational understanding of the cybersecurity market, including vulnerability management, SIEM, and cloud security. - Strategic Execution: Experience building Mutual Action Plans and navigating complex, multi-stakeholder deal cycles under pressure. - Channel Synergy: A deep understanding of the channel ecosystem and how to leverage partners to drive mutual growth. - Growth Mindset: An "Impact Together" mentality—prioritizing team progress and a "Never Done" attitude toward self-improvement and technical learning. Travel: Ability to travel up to 25% for on-site client strategy sessions and industry events. #LI-PK2 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law. Security and Compliance Rapid7 is committed to keeping customers secure. As a first line of defense, all employees are expected to uphold the highest standards of security and privacy, ensuring the protection of sensitive information and compliance with relevant regulations.

Lead Workplace Experience Coordinator About the Role As the Lead Workplace Experience Coordinator, you'll own the daily operations of and elevate the workplace experience at Rapid7's Boston office headquarters. You'll not only ensure the office is a place employees and guests love to be, but you'll also set the standard for operational excellence and partner cross-functionally to drive process improvements. You will operate with autonomy, use data-driven insights to anticipate challenges and design innovative solutions, and help influence how our team's workplace strategy is executed, all while ensuring timely communications to global Real Estate & Workplace Experience leadership. About the Team The Real Estate & Workplace Experience team creates safe, functional, and engaging environments that enable Rapid7 employees to do their best work. We partner with leadership and cross-functional teams to ensure our spaces reflect our culture, support our business goals, and operate at the highest standards. What You'll Do - Office Operations - Oversee day-to-day workplace operations, ensuring the office is running smoothly and efficiently while also setting best practices for other locations. - Facilities & Vendor Management - Manage vendor relationships, coordinate repairs & preventive maintenance, and oversee physical security programs while proactively identifying opportunities for cost savings and efficiency improvements. This role will also oversee our in-office barista bar, ensuring smooth operations and a high quality experience for all employees and visitors. - Events & Experiences - Lead the planning and execution of office-wide events, culture initiatives, and executive-level visits, ensuring seamless and memorable experiences. - Space & Safety Oversight - Lead office safety, security, emergency preparedness, and space planning initiatives, balancing employee experience with compliance and operational needs. - Budget Ownership - Manage and forecast local operational expenditures (OpEx), reporting on spend and identifying opportunities for cost savings. - Cross-Functional Partnerships - Collaborate with local leadership, global workplace team, and other functional partners to align team initiatives with broader business needs. What You Bring - 2-5 years of experience in workplace operations, facilities management, or corporate services, with significant experience managing office environments - Proven ability to lead teams or projects, and provide subject matter expertise - Strong analytical and problem-solving skills; able to interpret workplace data to drive solutions and influence decision-making - Excellent communication skills; able to convey operational information clearly to non-specialist stakeholders, as well as provide efficient and timely updates to REWE leadership - High degree of autonomy and accountability; able to anticipate challenges and act proactively - A collaborative, approachable, player-coach style with a passion for creating exceptional workplace experiences; willing to roll up your sleeves and comfortable working immersed in the day-to-day operations of a fast paced office environment Nice to Have - Experience with workplace technologies (OfficeSpace, Brivo, or similar) - Advanced understanding of building maintenance systems (HVAC, mechanical, life safety) - Strong proficiency with Google Workspace We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. - About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The salary range for this role in the US is: $28.00 - 38.00 USD Hourly Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

Lead Data Engineer, Data Engineering & Analytics Location: India Department: IT About Company: Rapid7 is seeking a Data Engineer, Data Engineering & Analytics to join a high-performing data engineering and reporting team. This role is responsible for participating in the management of a robust Snowflake infrastructure, data modeling in a modern tech stack, and optimizing the company's Tableau reporting suite, ensuring that all business units have access to timely, accurate, and actionable data. This is a critical position that will help to develop and maintain the data strategy, architecture, and analytics capabilities at Rapid7, driving insights that enable business growth. The ideal candidate will have experience in data engineering, analytics, and business intelligence, with equal amounts of business and technical acumen. About Role: - Implement data modeling best practices to enhance data accessibility and reporting capabilities. - Ensure data integrity, security, and compliance with industry standards and regulations. - Document plans and results in user-stories, issues, PRs, the team's handbook - following the tradition of documentation first! - Implement the Corp Data philosophy in everything you do. - Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale database environment. Maintain and advocate for these standards through code review. - Collaborate with IT and DevOps teams to optimize cloud infrastructure and data governance policies. - Manage and enhance the existing Tableau reporting suite, ensuring self-service analytics and actionable insights for stakeholders. - Design, develop, and extend DBT code repository to extend the Enterprise Dimensional Warehouse capabilities and infrastructure - Develop and maintain a single source of truth for business metrics, ensuring consistency across reporting platforms. - Approve data model changes as a Data Team Reviewer and code owner for specific database and data model schemas. - Provide data modeling expertise to all Rapid7 teams through code reviews, pairing, and training to help deliver optimal, DRY, and scalable database designs and queries in Snowflake and in Tableau. - Research and implement emerging trends in data analytics, visualization, and engineering, bringing innovative solutions to the organization. - Align to data governance frameworks, policies, and best practices, in collaboration with existing teams, policies, and governance frameworks. - Identify and lead opportunities for new data initiatives, ensuring Rapid7 remains data-driven and insights-powered. What You Bring to the Role - Ability to thrive in a fast-paced hybrid organization. - Comfort working in a highly agile, intensely iterative environment. - Demonstrated capacity to clearly and concisely communicate complex business activities, technical requirements, and recommendations. - 8+ years of experience in data engineering, analytics, or business intelligence. - 8+ years experience designing, implementing, operating, and extending enterprise dimensional data models. - 3+ years experience building reports and dashboards in Tableau and/or other similar data visualization tools. - Experience in DBT modeling and understanding modular, performant models. - Solid understanding of Snowflake, SQL, and data warehouse management. - Understanding of ETL/ELT processes, data pipelines, and cloud-based data architectures. - Familiarity with modern data stacks (DBT, Airflow, Fivetran, Matillion, or similar tools). - Hands-on experience building and operating cloud infrastructure on AWS. - Experience managing software installations, upgrades, and configuration in production environments. - Ability to manage data governance, security, and compliance requirements (SOC 2, GDPR, etc.). - A passion for continuous learning, innovation, and leveraging data for business impact. About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

JOB DESCRIPTION Senior Manager, Public Relations & Corporate Communications Rapid7 is looking for a Senior Manager of Public Relations & Corporate Communications to help build and scale a communications and thought leadership engine that drives market trust, credibility, and influence at global scale. This role will lead Rapid7's global public relations function, owning earned media strategy and executive visibility to ensure Rapid7 is not only present in the market, but shaping the conversations that matter. About the Team The Brand Marketing and Communications team is a high-impact group of creative and strategic professionals dedicated to building and protecting the Rapid7 brand. We are responsible for telling the Rapid7 story in a way that inspires and engages our audience, from customers and partners to employees and investors. Our work directly impacts the business by driving brand equity, supporting demand generation efforts, and fostering a strong sense of community and purpose around our mission to create a secure digital world. About the Role As Senior Manager, Public Relations & Corporate Communications, you will report to the Director, Corporate Communications. You will translate Rapid7's narrative into stories that break through, anticipate and respond to moments in the market with strong judgment and clarity, ensuring Rapid7's point of view is consistently validated across the broader cybersecurity ecosystem. You'll partner closely with Product Marketing, Threat Intelligence, Customer Marketing, and Executive Leadership to turn Rapid7's expertise into differentiated market influence. Success in this role means Rapid7 is consistently present in the right conversations with the right audiences, and our narrative is reinforced by trusted voices across media, influencers, analysts, practitioners, and customers. Your work will elevate Rapid7's executives and experts as authoritative voices in cybersecurity, meaningfully increasing understanding of our value proposition and building consistent trust in our expertise. In this role, you will: - Lead PR Strategy: Own Rapid7's global PR strategy to drive sustained market attention, strengthen category influence, and reinforce Rapid7's position in key industry conversations - Elevate Executive & Expert Visibility: Build and scale external platforms that position Rapid7 executives, practitioners, customer voices, and Threat Research teams as trusted contributors to key cybersecurity conversations. Develop threat research communications programs, editorial calendars, and data-driven storytelling strategies that elevate Rapid7 Labs as an authoritative voice in the market. - Drive Cross-Functional Alignment: Partner across Brand, Product Marketing, Demand Gen, Customer Marketing, Social, and Digital teams to ensure communications and PR are part of the full-funnel influence strategy - Navigate Issues & Corporate Communications: Support corporate communications, including internal messaging and key company moments, help develop frameworks for issues management and crisis communications - Define & Measure Impact: Define and track communications performance through metrics including share of voice, message pull-through, sentiment, and executive visibility The skills you'll bring include: - 7-10+ years of experience in public relations, corporate communications, or related roles within B2B technology (cybersecurity or AI strongly preferred) - Proven experience owning PR strategy and driving measurable earned media impact - Strong relationships with business, technology, and cybersecurity media - Experience managing global PR agencies and scaling programs - Exceptional storytelling and writing skills across formats (press, bylines, executive messaging) - Ability to operate as a strategic advisor to senior leaders - Experience working cross-functionally in fast-paced, high-growth environments - Strong judgment, especially in ambiguous or high-stakes situations #LI-TD1 - About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The salary range for this role in the US is: $151,300.00 - 204,700.00 USD Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

As a Software Engineer II, you will take ownership of the development of new features for your team, working with cutting edge technologies and owning this process end to end. You will bring a customer centric approach with a curiosity and passion for continuous learning. You will be provided with coaching and support to help you further develop your skills to reach your full potential. About the Team Our Product and Engineering team works with our award-winning products to help us create a single experience to help customers assess risk, detect threats and automate their security programs at over 11,000 organizations. These teams use best-in-class technology, leading-edge research, and broad, strategic expertise to develop new products and features, and enhance existing features, in order to create value for customers across the world. The stakes for creating a safer digital world are greater than ever. At Rapid7 we believe it's our responsibility to show up every day and give our best for our customers and the entire security community. Our global engineering teams are at the centre of this mission and are dedicated to building a complete suite of industry-leading products which provide a cohesive platform for our customers. Our range of solutions spans vulnerability management, detection, automation, cloud security, and penetration testing; in order to build these products our teams work with an array of technologies including Java, Python, AWS and Go, just to name a few. Join our engineering team to help us build and innovate great products on our Insight platform using the latest technologies to make the world a safer digital space. About the Role As a Software Engineer II you will be a part of our Product and Engineering team who are at the forefront of keeping our customers safe from attacks and breaches. In this role you will be focussed on helping our customers seamlessly manage their security solutions as effectively and efficiently as possible, and ensuring our products are delivering a secure experience. You will be given the time to continue to develop your skills surrounded by a team of incredibly smart and experienced Engineers. Specifically, your focus will be to: - Build, maintain, and release our well architected services by writing correct and clean code consistently and following best practices and conventions - Participate in the design and planning of upcoming features, our Engineers are first class stakeholders in all parts of the development process - When required, partner with internal teams such as UX and Product Management who work deeply with our product to ensure we are understanding our customers needs - Work towards developing a deep understanding of our products in order to best support our customers - Work with Practice specific technologies The skills and qualities you'll bring include: - A minimum of 2 years experience in software development using Java and Cloud based technologies - Excited by technology, curious and eager to learn - Strong creative problem solving skills - Passionate about delighting customers, puts the customer needs at the forefront of all decision making - Excellent attention to detail - Demonstrable experience of delivering complex solutions to customers - Collaborative team player who has the ability to partner with others and drive toward solutions - Solid communicator with the ability to clearly convey objectives and rationale whilst fostering commitment from others both within the team and cross functionally - The attitude and ability to thrive in a high-growth, evolving environment (navigating change and ambiguity) - Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-MV1 #LI-JG About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

Rapid7 is looking for a strategic leader to manage our expanding Pune Center of Excellence. You will lead a team of technical support managers to ensure excellent service delivery for Rapid7 customers across the globe. This is a hybrid role based out of our office in Pune, India. About the Team The Global Support organization at Rapid7 delivers the partnership that our customers need to achieve their security goals with our comprehensive portfolio of cybersecurity solutions. We're an award-winning team, solving some of the most technically complex support problems in the industry, and working at the sharp edge of operational nuance. About the Role As a Senior Manager, Technical Support , your primary responsibility will be to manage the Pune Center of Excellence technical support teams. Specifically, your focus will be to: - Own the customer outcomes for the global customers serviced by the Pune Center of Excellence. - Set high customer service standards in the Pune Center of Excellence and coach line managers to enforce them effectively. - Manage the operational health of the Pune Center of Excellence, ensuring excellent capacity, productivity, quality, performance, and culture management. - Manage structural risks related to high engagement, efficient team structure, attrition risks, site-specific policies, etc, to sustain high customer service standards long-term. - Active involvement in addressing complex/cross-functional factors to customer experience. The skills and qualities you'll bring include: Role-Specific Skills - Demonstrated experience in leading large, modern technical support teams to achieve strong service delivery consistently. - Excellent understanding of service management principles. - Strong command of internal and external risks in technical support teams, including risks specific to India. - Excellent communication skills and the ability to develop meaningful relationships to drive cross-functional customer success. - Ability to operate at the intersection of team and business leadership. Critical Core Skills & Behaviors - Exceptional ability to build high-performing teams and coach rising talent into the spotlight. - Strong ability to translate business objectives into guidance for frontline staff. - Ability to manage frontline managers. - Excellent organizational skills and the ability to operate within multiple parallel contexts. - Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-MM10 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

As a Rapid 7 Senior Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the Senior CSM's mission is to create customer advocates in our technical environment. You will play a crucial role in building and maintaining strong relationships with CISOs and other technology users, understanding customers' unique cyber security goals, creating Success Plans, and providing customers with the necessary support and guidance to meet their goals and help secure renewals. About the Role In this role, you will be responsible for:• Relationship Management:• Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives.• Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews• Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement.• Product Expertise:• Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage• Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products.• Domain Expertise:• Stay up-to-date with the latest trends, like-technologies and happenings across cyber security• Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers.• Customer Advocacy:• Advocate for customer needs and feedback within the organization to drive product enhancements and improvements.• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success.• Risk Mitigation:• Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate.• Monitor customer usage patterns and engagement to identify accounts that may be at risk of churn.• Performance Metrics:• Establish and track key performance indicators (KPIs) related to customer success, including customer satisfaction scores, product usage/health, retention rates, and upsell opportunities. The skills you'll bring include: - 5-6+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company - ideally cyber security - where you developed strategies and plans on assigned accounts to fully leverage technology solutions. - Excellent written and verbal skills - Excellent interpersonal and communication skills - Prior technology deployment and configuration experience - Experience with security frameworks and concepts - Excellent project management and prioritization abilities - Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI) - Problem-solving mentality with the ability to navigate complex situations - Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.is a plus We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-WP1 - About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The salary range for this role in the US is: $88,700.00 - 119,900.00 USD Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

Join Rapid7's Attack Surface Management team as a Senior Front-end Engineer and help deliver a continuous 360-degree view of security environments from endpoint to cloud. In this role, you will take ownership of complex frontend features, collaborate with cross-functional teams to deliver high-quality user experiences, and mentor team members to ensure technical excellence across our engineering practices. About the Team Rapid7's Attack Surface Management team provides a continuous 360° view of your attack surface that teams can trust to detect and prioritize security issues from endpoint to cloud. Our award-winning products help us create a single experience to help customers assess risk, detect threats and automate their security programs. About the Role The Senior Software Engineer (Frontend) provides technical best practices within the Product and Engineering team. This role focuses on the architecture and strategy of frontend systems to ensure customers can effectively manage security solutions. Beyond individual technical contributions, this position is responsible for setting engineering standards, mentoring team members, and aligning technical roadmaps with business goals. Specifically, your focus will be to: - Contribute to the technical direction of frontend systems while ensuring code quality, performance, and platform coherence. - Collaborate closely with product managers, UX designers, and engineers to deliver impactful user experiences. - Raise engineering standards by participating in code reviews, writing clean documentation, and implementing testing best practices. - Formulate clear technical plans for frontend features and work with stakeholders to resolve implementation challenges. - Execute frontend projects from requirement analysis and data modeling through to secure deployment. - Mentor junior and mid-level engineers to support their technical development and growth. - Translate product specifications into responsive, scalable, and stable frontend components. The skills and qualities you'll bring include: - 5+ years of experience with Javascript / Typescript and deep experience implementing UI behaviors using modern methods, specifically React or Vue.js - Ability to translate complex requirements into responsive, scalable frontend architectures (system design) - Experience with frontend build tools (such as Webpack), CMS platforms, version control (Git), and build platforms such as Jenkins (tooling & CI/CD) - Proficiency in interacting with and designing for REST web services. - Demonstrated ability to mentor engineers and guide the technical output of multiple teams. - Strong problem-solving skills with a focus on attention to detail and systemic stability. - Ability to think big and act small by breaking larger engineering goals into smaller components, setting time-bound milestones, executing quickly, and pivoting where necessary to achieve meaningful outcomes. - Ability to hold yourself and others responsible for driving outcomes and meeting commitments by establishing ownership and clear expectations within teams. - Ability to communicate in a clear manner that conveys objectives and rationale to foster commitment from cross-functional stakeholders. - Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-JG1 - About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

Senior Atlassian Systems Administrator We are seeking a knowledgeable and technically grounded Atlassian Administrator to contribute to the ownership of our Atlassian environment, including Jira and Confluence. This role requires a strong understanding of Atlassian tools from a user and functional perspective, along with the ability to support, maintain, and evolve the platform in alignment with business needs and ITSM best practices. The ideal candidate will bring a foundational technical skillset, solid scripting capabilities, and experience supporting service delivery processes. This position involves close collaboration with cross-functional teams to implement scalable solutions, enhance user experience, and ensure governance across our Atlassian ecosystem. About the Role In this role, you will: - Act as a primary support contact for Jira and Confluence usage and configuration requests. - Assist with user management, project setups, permission schemes, workflows, and custom fields. - Work closely with teams to understand requirements and advise on solutions that align with Atlassian best practices. - Support integrations between Atlassian tools and other systems (e.g., directory services, DevOps tools, knowledge bases). - Participate in service support activities including ticket triage and user troubleshooting. - Assist in the creation and maintenance of documentation, templates, dashboards, and reports. - Collaborate with IT, DevOps, and business stakeholders to drive improvements and automation within the Atlassian suite. - Apply technical fundamentals to support platform performance and configuration decisions. The Skills You Will Bring Include - Atlassian Experience: At least 4 years of hands-on experience using Jira and Confluence in a business environment. - Technical Foundation: - Basic knowledge of databases (e.g., SQL), operating systems (Linux/Windows), and networking principles. - Scripting ability in any language (PowerShell, Bash, JavaScript, etc.) to support automation and reporting. - Service Management: Experience supporting IT service management processes; familiarity with ticketing systems. - ITSM Knowledge: General understanding of ITSM concepts; ITIL v3 or v4 certification is strongly preferred. - Problem Solving: Analytical skills to assess root causes and design viable solutions. - Business Analysis: Ability to capture business needs and translate them into practical configurations is a plus - Collaboration: Comfortable leading discussions among cross-functional teams to resolve issues and optimize processes. - Accountability: Takes ownership of tasks and demonstrates confident decision-making. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research-using these insights to optimize our products and arm the global security community with the latest in attacker methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next. - About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

As a Technical Support Engineer I, you will provide high-level technical assistance to global customers, focusing on troubleshooting complex network and vulnerability management issues. You will act as a subject matter expert for Rapid7's security platform, ensuring customers successfully manage risks across their IT infrastructure. About the Team Our Technical Support team is dedicated to delivering exceptional customer experiences by solving complex technical challenges and providing visibility into security risks. By bridging the gap between customers and our Engineering teams, we drive product resolutions that protect organizations in an increasingly connected world. About the Role As a Technical Support Engineer I, your primary responsibility will be to support customers by utilizing your networking skills to troubleshoot complex issues via email and video conferencing. Specifically, your focus will be to: - Support customers in successfully setting up and troubleshooting vulnerability scanning infrastructure. - Create innovative workflows to analyze large log files using regex to identify the root cause of reported issues. - Collaborate closely with local and global Engineering and Product teams to drive resolutions for customer defects. - Reproduce customer issues in lab environments using available Support team resources and tools. The skills and qualities you'll bring include: - Operating System Administration: Demonstrable command of Linux, Windows, and macOS. - Network Diagnostics: Proficiency in packet inspection using tools like Wireshark, PCAPS, and Procmon. - Log Analysis: Expert ability to use regex and other methods to debug large, complex log files. - Architecture Troubleshooting: Strong understanding of network architecture and troubleshooting methodologies. - Problem-Solving: Excellent critical thinking and problem-solving skills in high-pressure environments. - Communication: Fantastic verbal and written communication skills to delight technical and security-focused audiences. - Technical Support Experience: 4+ years of experience supporting global customers and resolving complex issues. - Platform Mastery: Ability to quickly learn and become a subject matter expert in Vulnerability Management Platforms. - CRM Proficiency: Familiarity with Salesforce for case management and workload insight. - Shift Flexibility: Willingness to work on night shifts, specifically EST OR PST hours. - Collaborative Mindset: Experience working cross-functionally with Engineering and Product departments. - Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. - About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.