• Provide expert technical support and maintenance for Alexander Dennis products in Scotland • Diagnose and repair faults on mechanical, electrical, and hybrid/EV systems • Work closely with customers to ensure satisfaction • Conduct fault diagnosis, maintenance, and warranty claim support • Maintain service vehicle and engage in training to stay updated

• Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment • Maintains field service log and filing system • Conducts follow up calls with customers to ensure satisfaction • Responsible for meeting daily service repair needs • Fosters positive customer relations and high customer satisfaction • Installs, repairs and maintains equipment in the field

• Perform basic field repairs, including hardware and glass replacements, operational adjustments, and product inspections. • Conduct on-site evaluations to assess product performance and identify repair needs. • Follow all safety protocols, including proper handling of glass, working at heights, and use of PPE; maintain and inspect safety equipment and first aid kits. • Operate company vehicles safely, adhering to local laws, and perform routine maintenance to ensure reliability. • Manage tools and supplies inventory to maintain proper stock and organization. • Communicate effectively with customers to explain repair issues and solutions, ensuring excellent customer service and satisfaction. • Travel within assigned territory daily; overnight travel may be required depending on territory.

• Perform advanced field diagnostics, repairs, and installations of windows and doors • Lead multi-technician jobs • Conduct water tests • Handle escalated warranty concerns • Maintain strong relationships with customers and sales teams • Travel within assigned territory daily; overnight travel may be required