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Elavon, Inc. is a payment solutions company that offers reliable, secure payment options for businesses worldwide. Headquartered in Atlanta, Georgia, Elavon maintains operations th
Account Relationship Manager
Location
Poland
Posted
7 days ago
Salary
0
Seniority
Lead
Job Description
Account Relationship Manager
Elavon
Role Description The Account Manager is the person in charge of managing a company's relationships with its customers. They are in charge of building long-term relationships with a group of assigned customers and generally stay with customers for the length of their relationship with the company. The goal is to: - Keep clients or accounts as long as possible. - Conduct negotiations, preparing needed documentation and implementation. - Upsell and cross-sell products to customers. - Execute any upsell or risk mitigation campaigns. Direct line reporting: - CAM Poland Manager This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Accountabilities for your role - what are you expected to do? - Develops and maintains long-term relationships with customers. - Generate sales among client accounts, including upselling and cross-selling. - Operates as the point of contact for assigned customers. - Makes sure clients receive requested products and services in a timely fashion. - Communicates client needs and demands to employer company. - Forecasts and tracks client account metrics. - Manage projects within client relationships, working to carry out client goals while meeting company goals. - Identifies opportunities to grow business with existing clients. Competencies for your Role - how are you expected to behave? - Collaboration: Build partnerships and promote a culture of teamwork to drive one U.S. Bank. - Customer Centricity: Build strong customer relationships and deliver customer-centric solutions. - Drive for Results: Hold self and others accountable to consistently achieve meaningful results. - Inclusion: Provides others with a clear direction; sets appropriate standards of behavior; delegates work appropriately and fairly; motivates and empowers others; provides staff with development opportunities and coaching. - Risk Management: Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy. - Ethics and Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Technical Competencies for your role – what are you expected to know - MS Office - Experience with Salesforce CRM is welcome - Negotiation Skills - Listening Skills - Communication Skills - Presentation Skills - Time Management Skills Qualifications - Proven work experience as an Account Manager in sales or customer care environment min. 1 year (B2B) - English language skills min. B2 level - Driving license cat. B Requirements - This role has been identified as Controlled Function (“CF 4”) under the CBI Regulations. - Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary. - It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Benefits - Market-competitive compensation package that includes clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees awarded through transparent, objective criteria. - Inclusive equitable benefits focused around financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways. - Employee recognition programs that celebrate achievements and milestones for all. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.
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