Elavon

Role Description Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: - Resolving customer inquiries and problems on first contact - Providing customers with account information - Resolving or referring billing disputes - Correcting payment errors - Revising fee and finance charges as appropriate - Account maintenance - Taking card, check or other orders - Acting on lost or stolen cards/checks - Researching customer problems that could not be resolved during the initial contact Qualifications - High school diploma or equivalent - Two to four years of relevant experience Requirements - Good knowledge of concepts, practices, policies and procedures of banking products and services - Effective telephone and interpersonal skills - Strong problem-solving and negotiation skills - Ability to handle difficult customer calls - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Ability to identify and resolve/escalate problems - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service Benefits - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria - Employee recognition programs that celebrate achievements and milestones for all

Role Description The Account Manager is the person in charge of managing a company's relationships with its customers. They are in charge of building long-term relationships with a group of assigned customers and generally stay with customers for the length of their relationship with the company. The goal is to: - Keep clients or accounts as long as possible. - Conduct negotiations, preparing needed documentation and implementation. - Upsell and cross-sell products to customers. - Execute any upsell or risk mitigation campaigns. Direct line reporting: - CAM Poland Manager This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Accountabilities for your role - what are you expected to do? - Develops and maintains long-term relationships with customers. - Generate sales among client accounts, including upselling and cross-selling. - Operates as the point of contact for assigned customers. - Makes sure clients receive requested products and services in a timely fashion. - Communicates client needs and demands to employer company. - Forecasts and tracks client account metrics. - Manage projects within client relationships, working to carry out client goals while meeting company goals. - Identifies opportunities to grow business with existing clients. Competencies for your Role - how are you expected to behave? - Collaboration: Build partnerships and promote a culture of teamwork to drive one U.S. Bank. - Customer Centricity: Build strong customer relationships and deliver customer-centric solutions. - Drive for Results: Hold self and others accountable to consistently achieve meaningful results. - Inclusion: Provides others with a clear direction; sets appropriate standards of behavior; delegates work appropriately and fairly; motivates and empowers others; provides staff with development opportunities and coaching. - Risk Management: Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy. - Ethics and Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Technical Competencies for your role – what are you expected to know - MS Office - Experience with Salesforce CRM is welcome - Negotiation Skills - Listening Skills - Communication Skills - Presentation Skills - Time Management Skills Qualifications - Proven work experience as an Account Manager in sales or customer care environment min. 1 year (B2B) - English language skills min. B2 level - Driving license cat. B Requirements - This role has been identified as Controlled Function (“CF 4”) under the CBI Regulations. - Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary. - It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Benefits - Market-competitive compensation package that includes clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees awarded through transparent, objective criteria. - Inclusive equitable benefits focused around financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways. - Employee recognition programs that celebrate achievements and milestones for all. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Role Description The successful candidate will be responsible for new business sales within Elavon’s Retail vertical, leveraging our newly formed partnership with Bancontact to acquire large enterprise merchants across Belgium. As an individual contributor and a skilled networker, they will manage every stage of the sales process – from the initial outreach to the relationship manager hand-off, whilst contributing to the growth and development of Elavon’s Retail presence in Belgium. Qualifications - Deep understanding of the Belgian payments landscape and competitive environment. - Proven track record of achieving and exceeding sales and revenue targets. - 5+ years of sales experience selling payments and complex financial service solutions to large enterprise merchants in Belgium. - Clear focus on self-generated new business acquisition (hunter mindset), from prospecting through close. - Demonstrated experience applying enterprise sales methodologies (e.g., MEDDICC, SPIN, Challenger). - Ability to build relationships with C-Suite executives and engage multiple stakeholders within the decision-making cycle. - Strategic negotiator and an influential and highly effective communicator. - High ethical standards; gaining the confidence and trust of others through honesty, integrity, and authenticity. - Prior GTM or Marketing experience advantageous to help develop the local market. - A native or fluent French speaker with additional languages desirable. Requirements - Identify new business opportunities in Belgium and communicate Elavon’s value proposition based on the enterprise merchants’ needs. - Manage own sales pipeline in line with sales targets. - Navigate complex sales cycles and collaborate effectively with senior enterprise executives to negotiate and close high value deals. - Establish and maintain an effective referral network to secure new business wins. - Work closely with our relationship managers and the partnership team to explore existing expansion opportunities into Belgium. - Manage external and internal relationships with multiple stakeholders. - Travel across Belgium and Luxembourg in line with business requirements. Benefits - Market-competitive compensation package. - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees. - Inclusive equitable benefits focused on financial wellbeing and health & wellness. - Continuous development opportunities including training and education support. - Employee recognition programs that celebrate achievements and milestones.

Role Description We are now looking to recruit a Partner Development Manager to focus on accelerating global Embedded Payment Partnerships (EPP) for the primary benefit of the UK & Ireland Market. The EPP team is responsible for growing strategic partnerships with Technology Platforms, ISV’s, gateways and Developer communities. These partnerships will build on our existing strategy of Elavon being fully embedded in the payment acceptance eco-system, to serve our merchants growing multi-channel needs, both now and into the future. This is an exciting time to join our expanding team as we build on our many strong solution sets and bring them together under a single ‘One Elavon’ proposition globally. Our work accelerates revenue growth for both Elavon, the wider US Bank organisation and our chosen strategic partners. You are not required to be technical; we have the fantastic support of our Technical Consultants to collaborate with, but a solid experience of developing successful relationships with integrated partners and knowledge of how integrations to key technology platforms help power the payments ecosystem is compulsory. Key Responsibilities - Building robust account plans to maximize distribution, predominately across the UK & Ireland with some of the worlds largest technology platforms. - Applying a solution sales methodology to retain and grow our most valuable partnerships. - Developing and maintaining strong cross-functional relationships internally and externally to bring new and innovative ideas to life. - Strong alignment and collaboration with EPP colleagues in other regions to produce a shared vision and goal for key partnerships. - Operating a strong consultative and analytical approach to maximize the complete range of revenue opportunities within each of our strategic partners. - Leading complex commercial negotiations to get the best mutual outcome, balancing the needs of Elavon, our partners and merchants. - Maintaining a high awareness and knowledge of the payment market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately. - This is a hybrid role, meaning that the majority of partnerships will already be qualified with warm introductions, but there will be a strong business development component needed to bring the opportunities to life and maximize revenues. - Achieving agreed annual, quarterly, and monthly sales objectives. Qualifications - Demonstrable experience of achievement against target in a role that is focused on new business acquisition and developing relationships. - Well-developed understanding of the skills involved in complex partnership development. - Broad commercial and financial acumen and awareness of issues involved in negotiating contracts and has ability to negotiate logically and constructively. - Proven ability to develop and maintain an effective network of contacts and build relationships at all levels, internally and externally. - 10 years+ experience in a payments role, ideally including a mix of experience across our ecosystem including acquiring, payment gateway and/or POS solutions. - Experience in launching new partnerships in collaboration with product and marketing teams. - Knowledge of payment ecosystems and the role of technology platforms, ISVs and Developers. Person Specification - Highly motivated individual contributor. - Excellent communication/relationship management and negotiation skills. - An aptitude to detect gaps, analyze and propose solutions. - Effective time management skills and ability to multi-task. - Strong presentation skills with experience speaking at events an advantage. Location/Mobility considerations This role is designated as home-based remote with ability to travel to meet prospective UK based clients regularly. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Role Description As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. - Develops profitable new business account relationships and increased profitability from existing accounts. - Identifies business opportunities based on knowledge of clients, markets, products and services. - Makes sales presentations to existing and prospective clients informing them of benefits of using the organization's products and services to meet their needs. - Implements and maintains an effective referral network and call program to promote sales. - Manages the on-going account relationship with existing customers. - Establishes and maintains internal relationships. - Establishes and maintains good public relationships with the community to enhance the organization's image and develop new business. Qualifications - 2 years B2B sales experience essential. - Financial services experience is beneficial. - Documented confirmation of performance. Requirements - Experience in a business-to-business direct sales role that is primarily focused on new business acquisition. Specialist knowledge of the payments market is desirable. - Track record in creating a sales pipeline, identifying the best solution for customers and closing sales in the SMB market. - Experienced in selling a variety of solutions (e.g Ecom solutions, SaaS) in addition to core acquiring. - Direct experience of following a competency based framework model to develop sales practices. - Proven ability to develop and maintain an effective network of contacts and build relationships at all levels of Elavon, partners and externally. - Commercial and financial acumen with awareness of potential issues involved in negotiating contracts. - An influential and highly effective communicator (verbal/non-verbal/written). - A team player able to work and support colleagues across a multinational organisation. - A willingness to accept change and the ability to maintain effectiveness in a changing environment with ability to “see the bigger picture”. Benefits - Market-competitive compensation package that includes clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all.

Role Description As a Customer Representative, you will be the first point of contact for customers, providing support primarily via inbound phone calls in an international financial environment. This role offers an opportunity to work with banking and card-related services, gain valuable experience in customer support, and operate within structured, global processes across Europe and the United States. - Provide high-quality customer support for banking and card-related inquiries - Handle incoming calls and written requests from customers in English - Resolve customer issues during the first contact whenever possible - Support transaction authorization processes and handle card-related (sensitive) data - Assist customers with account-related topics, payments, and billing issues - Escalate more complex cases to dedicated teams when required - Maintain accurate documentation in internal systems - Work within defined procedures and ensure compliance with financial regulations - Build positive and professional relationships with customers Qualifications - Very good command of English (C1) both written and spoken - Secondary education (high school diploma) – students and graduates welcome - Customer-oriented mindset and willingness to learn - Good communication and interpersonal skills - Basic computer skills (MS Office, ability to navigate systems) - Ability to work with procedures and deadlines Requirements - First experience in customer service, call center or banking (nice to have) - Interest in financial products and customer support (nice to have) Benefits - Stable employment in a recognizable international company - Full onboarding and paid training - Clear career paths and internal development opportunities - Friendly, supportive team environment - Up to +15% bonus for non-standard working hours Working Conditions This role operates in a 24/7 shift environment, requiring full flexibility. Work may include: - Night shifts - Weekends - Public holidays This role is designated as home-based remote. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Role Description Monitors account activity to identify fraudulent financial transactions and violations. Secures accounts to prevent losses. Works with internal departments to validate that charges are authorized. Works with merchants to resolve customer service issues or fraudulent activity. Maintains merchant processing statistics and records. Start Date: June 8th, 2026 Training: 5 weeks, 8am-5pm Monday-Friday Eastern Time Schedule: 8am-5pm Monday-Friday Eastern Time Qualifications - High school diploma or equivalent - Typically three to five years of related work experience Requirements - Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situations - Experience with loss mitigation - Effective verbal and written communication skills - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Technical or trade school certificate in business or computer science preferred Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Merchant Payment Services Market Manager - Central Iowa Remote, IA, United States Full time The Payments Market Manager develops profitable new business account relationships and increased profitability from existing accounts. Identifies business opportunities based on knowledge of clients, markets, products, and services. Makes sales presentations to existing and prospective clients informing them of benefits of using the organization's products and services to meet their needs. Implements and maintains an effective referral network and call program to promote sales. Key Responsibilities - Prospecting, creating, and managing a pipeline of opportunity specific to companies with less than $2.5M in revenues - Execute merchant sales strategies in the Small Business segment - Execute successful sales campaigns - Provide activity reporting and progress toward objectives to leadership - Grow and maintain productive partner relationships with key stakeholders and bank partner   Compensation package provides an annual base, sales incentive program and mileage reimbursement Candidate must reside within a reasonable distance to Des Moines/Central IA market and be present in the field/market at minimum 3 days each week   Basic Qualifications - Bachelor's degree, or equivalent work experience - Two to three  years of relevant sales experience - Ability to travel   Preferred Skills and Experience - Strong sales acumen and pipeline management skills - Considerable knowledge and experience in payment processing - Problem escalation and resolution skills - Excellent customer service and follow up skills - Exceptional verbal and written communication skills - Team player with excellent collaboration skills - A well-established pattern of achievement, competitive skills, energy, motivation, enthusiasm, and integrity is critical to being successful in this role - Ability to manage and execute multiple priorities effectively - Proficient in the use of Salesforce to manage opportunity - Merchant Services sales experience strongly preferred - Point of Sale Software and Systems experience preferred   If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.   Benefits:  Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law   The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $60,435.00 - $71,100.00

Role Description We are looking for a Junior Customer Representative with German to support customers from German-speaking markets. No prior banking experience is required – we provide full training and continuous support. - Support customers in German (and English internally) via phone and written channels - Answer customer inquiries related to accounts, cards, payments, and transactions - Resolve standard customer issues according to procedures - Accurately document customer interactions in internal systems - Cooperate with internal teams to ensure timely resolution of cases - Deliver a professional and friendly customer experience Qualifications - Very good German (C1/C2) both written and spoken - Communicative English (B1/B2) both written and spoken - Secondary education (students or graduates welcome) - Strong communication skills and customer focus - Ability to work with systems and follow procedures - Willingness to develop knowledge of banking products Requirements - Attractive role for candidates with German language skills - Paid onboarding and comprehensive training - Stable job in an international environment - Opportunity to gain experience in banking/financial services - Clear development paths and internal mobility - This role is designated as home-based remote. Benefits - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all.

Role Description In this role, you will analyze transactions and digital interactions with U.S. Bank to detect and prevent fraud. This includes monitoring money movement through various channels, as well as reviewing website and mobile application activity. Successful candidates should have strong investigative skills, knowledge of the banking industry, and familiarity with mobile and online banking applications. Attention to detail and the ability to work efficiently under pressure are essential. Responsibilities: - Monitor account activity to identify fraudulent transactions and policy violations - Secure accounts to prevent financial losses - Contact Customers (via e-mail or phone) when necessary to verify suspicious activity - Work with internal departments to confirm the legitimacy of transactions - Collaborate with stakeholders to resolve fraud-related issues - Maintain accurate records and fraud trend data Qualifications - Excellent English (C1) - Relevant work experience (preferably in fraud prevention, risk, or a related field) - Ability to interpret technical and administrative instructions - Proficiency in navigating multiple software systems, including Microsoft Office - Strong analytical skills with the ability to identify and resolve exceptions - Ability to solve complex problems independently - Willingness to work night shifts (22:00-6:00) throughout weekends & weekdays with flexible scheduling Requirements - This role is designated as home-based remote Benefits - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards - Performance-based incentives for eligible employees, awarded through transparent, objective criteria - Inclusive equitable benefits focused around financial wellbeing, health & wellness - Continuous development opportunities including training, education support, and career progression pathways - Employee recognition programs that celebrate achievements and milestones for all Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.