Elavon

Role Description Following additional investment, we are currently expanding our SMB Sales team in the UK and as a result are recruiting for a number of Sales Specialist roles. The team will be responsible for generating new business sales within the UK SMB business segment, focusing initially on London and the South East and South West. However, we do have other roles focusing on other geographical territories in the UK (so please do still apply if you want to explore an opportunity within our SMB team). What is the purpose of this Role? - To undertake the sale of merchant services to small and medium-sized businesses within Elavon’s SMB segment through new business development activities, including prospecting, outbound outreach, and in‑person engagement. Which jobs(s) does this Role report to? - SMB UK, Sales Manager. Accountabilities for your role - what are you expected to do? - Proactively generate new business sales within Elavon’s SMB segment through self‑sourced opportunities and partner‑led referrals. - Self‑generate pipeline through prospecting, outbound sales activity, and leveraging existing professional networks. - Build and maintain relationships with lead and referral partners to consistently source new business opportunities. - Manage the full sales lifecycle, from initial engagement through to deal closure, selling a range of acquiring services and payment solutions. - Achieve agreed new customer acquisition and revenue targets, which are the primary measures of success for this role. - Maintain accurate pipeline activity and forecasting in line with internal sales processes. - Act as a self‑starter with strong ownership of personal performance, continuously identifying new opportunities and routes to market. Competencies for your Role - how are you expected to behave? - Drive for Results: Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group. - Collaboration: Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts. - Agility & Innovation: Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization. - Inclusion: Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged. - Risk Management: Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy. - Ethics and Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts accordingly; is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes. Qualifications - Minimum 1 year Experience in Merchant Services (or Financial Services sector). - Experience of Self-Generating sales/prospects. - Hold a valid UK driver’s license. - Excellent time management and organisational skills. - An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills. - A willingness to accept change and the ability to maintain effectiveness in a changing environment. - Strong relationship building and influencing skills. - Interested in learning about the Elavon business and has a general ‘can-do’ attitude. Requirements - This role has been identified as Controlled Function (CF 4) under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role). - Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose. - It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for the position. Benefits - U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. - Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. - We offer a market-competitive compensation package that includes: - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. - We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. - Further details of the compensation package will be provided upon application.

Role Description As a Customer Representative, you will be the first point of contact for customers, providing support primarily via inbound phone calls in an international financial environment. This role offers an opportunity to work with banking and card-related services, gain valuable experience in customer support, and operate within structured, global processes across Europe and the United States. - Provide high-quality customer support for banking and card-related inquiries - Handle incoming calls and written requests from customers in English - Resolve customer issues during the first contact whenever possible - Support transaction authorization processes and handle card-related (sensitive) data - Assist customers with account-related topics, payments, and billing issues - Escalate more complex cases to dedicated teams when required - Maintain accurate documentation in internal systems - Work within defined procedures and ensure compliance with financial regulations - Build positive and professional relationships with customers Qualifications - Very good command of English (C1) both written and spoken - Secondary education (high school diploma) – students and graduates welcome - Customer-oriented mindset and willingness to learn - Good communication and interpersonal skills - Basic computer skills (MS Office, ability to navigate systems) - Ability to work with procedures and deadlines Requirements - First experience in customer service, call center or banking (nice to have) - Interest in financial products and customer support (nice to have) Benefits - Stable employment in a recognizable international company - Full onboarding and paid training - Clear career paths and internal development opportunities - Friendly, supportive team environment - Up to +15% bonus for non-standard working hours Working Conditions This role operates in a 24/7 shift environment, requiring full flexibility. Work may include: - Night shifts - Weekends - Public holidays This role is designated as home-based remote. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Role Description Manage and own telephone and email support queries from customers, partners, and internal stakeholders. - Record, track, and manage customer queries and escalations within CRM systems, ensuring accurate documentation. - Adhere to agreed Service Level Agreements (SLAs) and response time targets. - Provide technical support, troubleshooting, and product guidance to customers and colleagues. - Act as an escalation point for complex customer issues that cannot be resolved at first contact. - Serve as a technical liaison between Customer Service and other business departments. - Develop and deliver technical training, coaching sessions, and product demonstrations for internal and external audiences. - Conduct quality audits of technical calls and provide feedback and coaching to advisors. - Create and maintain technical documentation, knowledge base articles, and user guides within Salesforce Knowledge. - Collaborate with internal teams to ensure product and service information remains accurate and up to date. - Investigate technical complaints, identify root causes, and provide recommendations for resolution and improvement. - Build and maintain relationships with third-party integration partners. - Drive continuous improvement initiatives, sharing best practices and identifying opportunities for enhanced efficiency. - Support system enhancements and testing activities, including smoke testing, UAT, and replication testing. - Attend and contribute to internal and external meetings, providing technical expertise and support. Qualifications - Previous experience in a technical support, application support, technical service desk, or customer service environment. - Strong troubleshooting, analytical, and problem-solving skills. - Excellent verbal and written communication skills with the ability to explain technical concepts clearly. - Experience working with CRM systems; Salesforce experience is preferred. - Ability to manage multiple priorities and deliver results in a fast-paced environment. - Experience delivering training, coaching, or presentations to individuals and groups. - Strong attention to detail and commitment to maintaining accurate records and documentation. - Customer-focused approach with a passion for delivering high-quality service. - Ability to work collaboratively across multiple teams and stakeholders. - Experience creating technical documentation, knowledge base articles, or user guides. - Knowledge of software testing processes such as UAT and smoke testing is an advantage. - Experience within payments, fintech, e-commerce, or financial services environments is preferred. Requirements - This role is designated as home-based remote. Benefits - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all.

Role Description The successful candidate will be responsible for new business sales within Elavon’s Enterprise Retail vertical, focusing on key merchants across the UK. As an individual contributor, you will be responsible for the entire sales journey from initial prospecting to the relationship manager hand-off, whilst achieving your revenue goals and supporting the growth of the retail vertical across Europe. Role Accountability - Understand the payments landscape, the competitive environment and our ideal customer fit. - Identify new business opportunities and communicate Elavon’s value proposition based on the enterprise merchants’ needs. - Work closely with our relationship managers and the partnership team to explore expansion opportunities across new territories. - Navigate complex sales cycles and collaborate effectively with senior enterprise executives to negotiate and close high value deals. - Manage external and internal relationships with multiple stakeholders. - Establish and maintain an effective referral network. - Achieve company revenue targets. - Travel across UK or Europe in line with business requirements. Requirements - Proven track record of achieving and exceeding sales and revenue targets. - 5+ years of sales experience selling payments and complex financial service solutions to large merchants in the UK. - Clear focus on self-generated new business acquisition (hunter mindset), from prospecting through close. - Demonstrated experience in managing complex deal cycles and multiple projects independently. - Ability to build relationships with C-Suite executives and engage multiple stakeholders within the decision-making cycle. - Strategic negotiator and an influential and highly effective communicator. - Maintain high ethical standards; gaining the confidence and trust of others through honesty, integrity and authenticity. - A native or fluent English speaker. Competencies for Your Role - Drive for Results: Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group. - Collaboration: Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts. - Agility & Innovation: Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization. - Inclusion: Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged. - Risk Management: Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy. - Ethics and Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts accordingly; is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all.

Role Description The clicker will assist call center agents by manually launching a call from a computer. This is done by using a specific system, which the clicker will log in to. The clicker simply presses a button to manually launch the call to the agents. This position requires the ability to sit/focus for several hours at a time. - Clicker agent needs to be reliable, and able to log in on the appropriate days and times, to ensure successful business operation for our agents. - Will be required to have internet access for scheduled days/times. - Clicker will ensure all calls are going through to the agents. - Clicker will immediately report any system issues – such as calls not coming in, calls not going through, or inability to log in to system as soon as the issue arises. Qualifications - Must be focused/not easily distracted to ensure all calls are being launched. - English at B2 level (all company systems and communication). Requirements - Available to work on night shifts (from Monday to Saturday 1pm-4 am, 8 hour shifts) and bank holidays. - Comfortable with remote work model. Location Expectations This role is posted as remote; however, candidates must reside in Poland and have legal authorization to work from a home-based location within the country. Applications from outside Poland will not be considered. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Benefits - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Role Description Elavon is currently seeking a Retail Account Executive, who will develop profitable, new business account relationships through merchant services and create increased profitability from existing accounts. Additional responsibilities include: - Identifies business opportunities based on knowledge of clients, markets, products, and services; - Makes sales presentations to existing and prospective clients informing them of benefits of using the organization's products and services to meet their needs; - Implements and maintains an effective referral network and call program to promote sales. This is a remote position; however, we are seeking candidates who reside in the Atlanta, Georgia metro area, specifically targeting candidates that live in the southern part of Atlanta to McDonough. The role includes managing a designated territory within this region. Qualifications - Bachelor's degree, or equivalent work experience - Two to three years of relevant sales experience - Ability to travel Requirements - Basic knowledge of product marketing, client service issues, and organization operations - Strong marketing, business development/sales, and negotiating skills - Ability to creatively resolve client concerns and issues - Basic problem-solving and decision-making skills - Ability to manage multiple tasks/projects and deadlines simultaneously - Strong interpersonal, verbal, and written communication skills Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Role Description As a Junior Customer Representative, you will be the first point of contact for our customers, supporting them in Polish and English via phone and digital channels. This is a great opportunity to start your career in an international financial environment, gain valuable customer service experience, and grow within a structured organization. Please note that this position is a maternity cover offered on a fixed term contract. - Provide high-quality customer support for banking and card-related inquiries - Handle incoming calls and written requests from customers in Polish and English - Resolve customer issues during the first contact whenever possible - Support customers with account-related questions, payments, billing, and card services - Escalate more complex cases to dedicated teams when required - Maintain accurate documentation in internal systems - Build positive and professional relationships with customers Qualifications - Very good command of Polish (C1) and English (B2) both written and spoken - Secondary education (high school diploma) – students and graduates welcome - Customer-oriented mindset and willingness to learn - Good communication and interpersonal skills - Basic computer skills (MS Office, ability to navigate systems) - Ability to work with procedures and deadlines Requirements - First experience in customer service, call center, or banking (nice to have) - Interest in financial products and customer support (nice to have) Benefits - Stable employment in a recognizable international company - Full onboarding and paid training - Clear career paths and internal development opportunities - Friendly, supportive team environment - Competitive salary and benefits package - This role is designated as home-based remote.

Role Description As a Junior Customer Representative, you will be the first point of contact for our customers, supporting via phone and digital channels. This is a great opportunity to start your career in an international financial environment, gain valuable customer service experience, and grow within a structured organization. - Provide high-quality customer support for banking and card-related inquiries - Handle incoming calls and written requests from customers in English (and/or Polish) - Resolve customer issues during the first contact whenever possible - Support customers with account-related questions, payments, billing, and card services - Escalate more complex cases to dedicated teams when required - Maintain accurate documentation in internal systems - Build positive and professional relationships with customers Qualifications - Very good command of English (C1) both written and spoken - Nice to have: Good command of Polish (B1/B2 or above) - Secondary education (high school diploma) – students and graduates welcome - Customer-oriented mindset and willingness to learn - Good communication and interpersonal skills - Basic computer skills (MS Office, ability to navigate systems) - Ability to work with procedures and deadlines Requirements - Nice to have: First experience in customer service, call center, or banking - Interest in financial products and customer support Benefits - Stable employment in a recognizable international company - Full onboarding and paid training - Clear career paths and internal development opportunities - Friendly, supportive team environment - Competitive salary and benefits package - This role is designated as home-based remote. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Role Description As a Customer Representative, you will be the first point of contact for customers, providing support primarily via inbound phone calls in an international financial environment. This role offers an opportunity to work with banking and card-related services, gain valuable experience in customer support, and operate within structured, global processes across Europe and the United States. - Provide high-quality customer support for banking and card-related inquiries - Handle incoming calls and written requests from customers in English - Resolve customer issues during the first contact whenever possible - Support transaction authorization processes and handle card-related (sensitive) data - Assist customers with account-related topics, payments, and billing issues - Escalate more complex cases to dedicated teams when required - Maintain accurate documentation in internal systems - Work within defined procedures and ensure compliance with financial regulations - Build positive and professional relationships with customers Qualifications - Very good command of English (C1) both written and spoken - Secondary education (high school diploma) – students and graduates welcome - Customer-oriented mindset and willingness to learn - Good communication and interpersonal skills - Basic computer skills (MS Office, ability to navigate systems) - Ability to work with procedures and deadlines Requirements - First experience in customer service, call center or banking (nice to have) - Interest in financial products and customer support (nice to have) Benefits - Stable employment in a recognizable international company - Full onboarding and paid training - Clear career paths and internal development opportunities - Friendly, supportive team environment - Up to +15% bonus for non-standard working hours Working conditions This role operates in a 24/7 shift environment, requiring full flexibility. Work may include: - Night shifts - Weekends - Public holidays This role is designated as home-based remote. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Role Description Sells products and services to existing and prospective customers in a centralized call center environment. Receives inbound sales calls and leads referred through the partner relationship. Discusses and assesses a wide range of payment acceptance needs and recommends and sells products or services that meet or exceed the customer's desired outcomes for their business. Products include but are not limited to hardware and software payment products. Qualifications - High school diploma or equivalent - Four or more years of sales experience, preferably in phone sales environment Requirements - Consistently exceeded monthly and quarterly sales targets by building strong client relationships and identifying customer needs through consultative selling. - Managed a high volume sales pipeline, prioritizing opportunities and maintaining accurate follow ups to drive revenue growth. - Developed and executed strategic outreach plans, including cold calling, networking, and referrals, to generate new business and expand market presence. - Delivered compelling product presentations and tailored solutions that increased customer engagement and close rates. - Utilized CRM systems to track performance, manage leads, and optimize follow up strategies, resulting in improved conversion rates. - Demonstrated ability to quickly learn and navigate multiple technologies and systems in a fast-paced environment. Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law