• be the voice of our brand in the public square • deliver exceptional, human customer support experiences across our social media channels • manage high-volume interactions across comments, DMs, and reviews • investigate complex shipment delays or issues and find solutions before escalating • navigate sensitive public conversations using social awareness • share insights on social feedback to improve workflows • switch between tools like Zendesk, Sprout Social, and Shopify

Role Description The Community Engagement Manager will drive and coordinate community engagement efforts across major EdgeConneX developments, with a primary focus on North America. This role serves as a key connective tissue between local community stakeholders — including elected officials, school systems, and civic organizations — internal teams across the organization, partner organizations, and industry advocacy groups. The Community Engagement Manager will serve as a visible, trusted representative of EdgeConneX in local communities, building long-term relationships that support responsible data center development. In addition to community engagement leadership, this position provides support across marketing, communications, media relations, and internal communications workstreams. This position reports to the Sr. Director of Marketing & Communications. While the position can be remote, there could be upwards of 30% travel associated with this role, mostly domestically within the U.S. Primary Responsibilities - Community Engagement Coordination - Drive and coordinate community engagement initiatives across EdgeConneX markets under development, focusing on North America. - Build and maintain trust-based relationships with local external stakeholders, including elected officials and civic leaders. - Coordinate with internal stakeholders across various teams to align community engagement activities with project timelines. - Manage relationships and coordinate activities with partner organizations and industry advocacy organizations. - Develop and execute market-specific community engagement plans for new EdgeConneX development markets. - Monitor community sentiment and emerging concerns in active or pending development projects. - Maintain a master community engagement tracker across all markets. - Track inbound partnership inquiries and outreach from nonprofits and community organizations. - Organize and maintain shared folders in SharePoint/Teams for community engagement workstreams. - Education & Workforce Development Liaison - Serve as an EdgeConneX liaison to K–12 schools in operational or developing markets. - Capture and share community and education engagement stories for communications and social media. - Media Monitoring & Intelligence - Organize media coverage and social listening leveraging existing media tools. - Maintain a media inquiry log and support press release distribution logistics. - Award Nominations & Industry Recognition - Research and maintain a calendar of relevant award opportunities. - Draft award nomination narratives and manage submission logistics. - Content Calendar & Communications Support - Assist with day-to-day maintenance of the EdgeConneX communications content calendar. - Support press release distribution logistics and track post-release coverage. Qualifications - Strong communications, both written and verbal. - Commitment to organizational excellence and process improvement. - Ability to prioritize and manage multiple projects. - Strong attention to detail. Requirements - 5+ years of experience in community affairs or a related field. - Bachelor’s degree in Communications, Journalism, Political Science, Public Relations, or a related discipline. - Demonstrated ability to build relationships with diverse community stakeholders. - Experience engaging with industry advocacy organizations. - Proficiency with tools such as Meltwater, SharePoint, Microsoft Office Suite, and social media platforms. Benefits - Competitive benefits package.

• Own and execute the community strategy for both Argo CD and Kargo — defining goals, tracking health metrics, and driving measurable growth in contributors and engagement • Build contributor pathways that lower the barrier to entry: contributor guides, onboarding documentation, and regular office hours with maintainers • Nurture relationships with the CNCF, power users, active contributors, community maintainers across GitHub and related social channels • Work closely with engineering to surface community feedback, flag recurring pain points, and close the loop publicly when issues get resolved or features ship • Help shape how we communicate across both communities — release notes, changelogs, contributor newsletters, and GitHub Discussions • Shape Akuity's event presence across the Kubernetes/GitOps ecosystem — KubeCon, ArgoCon, DevOps Days, PlatformCon, and beyond — from CFP submissions and speaker prep to post-event follow-up • Own and operate community programming: contributor summits, virtual deep dives, GitOps Monthly webinars, live Q&As, and conference co-located meetups • Serve as a credible external voice for Akuity at industry events; you genuinely enjoy talking to developers about GitOps and software delivery • Work cross-functionally with marketing and product to ensure events convert interest into lasting community engagement

Role Description This position is remote but needs to be local to Florida and have a Florida CAM license. - Serves the Board as a consultant in a professional manner. - Working virtually will help cover open CAM positions when needed. - Practice and adhere to the Guiding Principles of the company and respond to all calls/emails within 24 hours of receipt. - Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures. - Provides weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity. - Provides administrative, operational, and managerial advice to the Board of Directors. - Ability to run a Board or Annual Meeting and create monthly management reports, which depict the actual condition of community amenities, and the progress of specific key initiatives, and make clear and concise recommendations. - Orchestrates annual Board Orientation, Contract Review, and training workshops to assist the Board in education and goal setting as appropriate. - Assist the board with hiring contractors and insurance carriers to maintain and protect the community. - Provide vendor management oversight, including set-up, and bid process, through contract and oversight. - Oversee and approve payment of vendors providing service to the community association. - Develop and submit complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association. - Oversees and/or drives the community monthly to ensure the highest standards are maintained for common areas and the violation process is upheld to achieve compliance with the community documents. - Works with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. - Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community. - Attend monthly Manager’s and training meetings as required. - Conduct business at all times with the highest standards of personal, professional, and ethical conduct. - Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems. - Other work-related tasks as needed. Qualifications - This position is remote, but needs to be in Florida. - MUST have a FLORIDA CAM License. - Minimum of one (1) year managing Homeowner Associations (HOAs) required. - CAI designation(s) strongly preferred. - Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers. - Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. - Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices. Requirements - Ability to sit for prolonged periods at a desk and work on a computer. - Ability to occasionally stand, walk, bend, or reach as needed. - Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies). - Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment. - Visual acuity to read printed materials, spreadsheets, and computer screens. - Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings. - Ability to work in a standard office environment with moderate noise levels. - Ability to work a standard schedule, with occasional extended hours as required. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Life and Disability Insurance - HSA (Required High-Deductible Medical Plan to be eligible) - FSA - Education Reimbursement - 401K matching - Employee Assistance Program (EAP) - 11 paid Holidays