• Launch and operate the community home. • Set up and evolve the practical community experience. • Leverage and deploy Tines' own automation tools to manage community workflows. • Own the community content and programming initiative. • Own specific elements of the community strategy, roadmap, and planning exercises. • Lead the community onboarding initiative. • Foster positive interactions within the community and lead response actions. • Lead Community Voice of the Customer (VoC) efforts. • Provide expert moderation support. • Collaborate across CX, Product, and Marketing teams. • Act as a resource across the CX organization.

• Manage the day-to-day social media presence. • Plan and update the content calendar. • Create and publish brand-aligned content. • Monitor relevant trends and conversations. • Engage with the audience (comments and messages). • Identify real-time engagement opportunities. • Escalate sensitive topics with sound judgment. • Collaborate with internal teams (creative, strategy, media). • Support paid media amplification. • Analyze performance and optimize the strategy.

Role Description The Community Lending Associate is an entry-level role designed to expand Equity1821's loan solicitation capacity and community outreach. Reporting directly to the Director of Lending, this individual handles the client-facing and administrative work. The Associate will build a community pipeline, assist entrepreneurs through the early stages of the loan application process, and support the program's educational initiatives. This role is ideal for a motivated, community-oriented professional who is passionate about small business development and support. Key Responsibilities - Outreach & Pipeline Development - Proactively identify and engage prospective loan applicants through community outreach, networking, and partnership with local organizations. - Build and maintain relationships with small business owners, entrepreneurs, and community partners to generate a steady pipeline of qualified loan applicants. - Represent Equity1821 at community events, workshops, business fairs, and information sessions to raise program visibility and recruit participants. - Identify and recruit participants for Demystifying Underwriting and Credit Builder training programs, focusing on reaching underserved entrepreneurs. - Client Support & Application Assistance - Conduct initial intake conversations with prospective borrowers to assess business needs, funding readiness, and loan eligibility. - Educate clients on Equity1821's loan products, eligibility requirements, and the application process in an accessible and encouraging manner. - Assist clients in completing loan applications, including helping them input data into the loan management system and gathering required documentation. - Guide clients through the early stages of the lending process and ensure a smooth handoff to the Loan Officer for underwriting review. - Data Entry & Record Keeping - Maintain accurate and up-to-date records of all outreach efforts, client interactions, and pipeline activity in the CRM and loan management system. - Support the Director of Community Lending with data collection, reporting, and documentation needed for grant compliance and funder reporting. - Assist with administrative tasks associated with loan processing, including document collection, file organization, and client follow-up communications. - Marketing & Program Support - Support outreach and marketing initiatives to increase awareness of and participation in Equity1821's lending and education programs. - Collaborate with communications team to develop outreach materials and program messaging. - Contribute to Equity1821's goal of training participants annually through active recruitment and logistical support for educational cohorts. Qualifications - Bachelor's degree in Business, Finance, Marketing, Community Development, or a related field (or equivalent experience). - 0–2 years of experience in sales, banking, community development, customer service, or a client-facing role. - Strong interpersonal and communication skills; ability to build trust and rapport with diverse populations, including underserved communities. - Highly organized with strong attention to detail and the ability to manage multiple client interactions simultaneously. - Self-starter with genuine motivation to meet outreach, pipeline, and engagement goals. - Basic understanding of business concepts, financial documents, or lending processes is a plus. - Genuine passion for small business development, and community impact. Preferred Skills - Familiarity with small business lending, microfinance, or CDFI environments. - Experience working with entrepreneurs or underserved communities in an outreach or support capacity. - Bilingual candidates strongly encouraged to apply. Compensation & Benefits - Base salary up to $50,000 commensurate with experience; position is grant-funded for a two-year term with potential for continuation. - Benefits package including health coverage and paid time off. - Direct mentorship and professional development under the Loan Officer and Equity1821 leadership. - Opportunity to grow within the lending program as loan volume increases toward the annual target. - Meaningful work at the intersection of community development, financial equity, and entrepreneurship.

Role Description The Remote Support Manager provides operational and administrative support to properties and regional teams across the company portfolio. This role supports site operations during staffing transitions, high-volume operational periods, special projects, and ongoing property support needs. - Strong knowledge of property management operations, accounts receivable, compliance deadlines, reporting, and resident account management. - Responsible for ensuring assigned properties operate in accordance with company policies and procedures while supporting compliance with applicable Fair Housing, Landlord-Tenant, and other regulatory requirements. - May support multiple properties, regions, and departments simultaneously. - Serves as a utility support position assisting operational teams as business needs require. Schedule: 40 hours per week; Monday - Friday. Compensation: $30.00 - $32.00 / hour (DOE). Qualifications - High school diploma or GED required. - Minimum three years of administrative, property management, occupancy, or related experience preferred. - Affordable housing experience preferred. - Strong organizational skills and attention to detail. - Ability to manage multiple deadlines and priorities simultaneously. - Strong written and verbal communication skills. - Ability to maintain confidentiality of resident, company, and property information. - Ability to work independently in a remote environment while supporting multiple teams and locations. - Ability to complete required company training within established deadlines. - Possess basic technology, internet and general computer use skills and willingness to learn new programs as needed. - Ability to speak, read and write in English. - Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required. Requirements - Represent the company in a professional and positive manner at all times. - Support assigned properties and regions in meeting operational, occupancy, and financial goals. - Ensure assigned work is completed in compliance with company policies and applicable regulations. - Maintain confidentiality of all resident, company, owner, and employee information. - Accurately record time worked and follow company timekeeping procedures. - Establish and maintain collaborative working relationships with coworkers, leadership, and site teams. - Continuously seek improvements in work processes and operational efficiency. - Perform additional duties and special projects as assigned. Benefits - Medical/Vision/Prescription Insurance - Dental Insurance - Medical/Dependent Care FSA - Life/AD&D Insurance - Employer-matched 401-K - 10 days of Vacation Time per year - 1 hour of Sick Time for every 30 hours worked - 11 Paid Holidays + 1 Birthday Holiday + 1 Flex Holiday - Employee Assistance Program Company Description Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. - Since 2002, Guardian has developed or acquired 14,600 multifamily units and 350,000 square feet of commercial space. - With more than 500 team members, our management portfolio consists of 149 communities across five states. - Recognized as a Top Workplace employer in 2022 and 2023. - Active contributor to a variety of housing and education causes. - Named the Top Philanthropic organization for medium-size companies in its headquarters region in 2023.