Role Description This position is remote but needs to be local to Florida and have a Florida CAM license. - Serves the Board as a consultant in a professional manner. - Working virtually will help cover open CAM positions when needed. - Practice and adhere to the Guiding Principles of the company and respond to all calls/emails within 24 hours of receipt. - Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures. - Provides weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity. - Provides administrative, operational, and managerial advice to the Board of Directors. - Ability to run a Board or Annual Meeting and create monthly management reports, which depict the actual condition of community amenities, and the progress of specific key initiatives, and make clear and concise recommendations. - Orchestrates annual Board Orientation, Contract Review, and training workshops to assist the Board in education and goal setting as appropriate. - Assist the board with hiring contractors and insurance carriers to maintain and protect the community. - Provide vendor management oversight, including set-up, and bid process, through contract and oversight. - Oversee and approve payment of vendors providing service to the community association. - Develop and submit complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association. - Oversees and/or drives the community monthly to ensure the highest standards are maintained for common areas and the violation process is upheld to achieve compliance with the community documents. - Works with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. - Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community. - Attend monthly Manager’s and training meetings as required. - Conduct business at all times with the highest standards of personal, professional, and ethical conduct. - Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems. - Other work-related tasks as needed. Qualifications - This position is remote, but needs to be in Florida. - MUST have a FLORIDA CAM License. - Minimum of one (1) year managing Homeowner Associations (HOAs) required. - CAI designation(s) strongly preferred. - Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers. - Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. - Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices. Requirements - Ability to sit for prolonged periods at a desk and work on a computer. - Ability to occasionally stand, walk, bend, or reach as needed. - Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies). - Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment. - Visual acuity to read printed materials, spreadsheets, and computer screens. - Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings. - Ability to work in a standard office environment with moderate noise levels. - Ability to work a standard schedule, with occasional extended hours as required. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Life and Disability Insurance - HSA (Required High-Deductible Medical Plan to be eligible) - FSA - Education Reimbursement - 401K matching - Employee Assistance Program (EAP) - 11 paid Holidays

• Own strategy and execution across field events, community programs, social media, and ecosystem relationships • Launch and scale structured community programs for both accounting leaders and startup operators • Own and grow Puzzle's social presence across LinkedIn and X • Define and own success metrics across every program: meetings booked, pipeline sourced and influenced, event ROI, community engagement • Collaborate with native integration partners on shared field initiatives for both firms and founders

• Launch and operate the community home. • Set up and evolve the practical community experience. • Leverage and deploy Tines' own automation tools to manage community workflows. • Own the community content and programming initiative. • Own specific elements of the community strategy, roadmap, and planning exercises. • Lead the community onboarding initiative. • Foster positive interactions within the community and lead response actions. • Lead Community Voice of the Customer (VoC) efforts. • Provide expert moderation support. • Collaborate across CX, Product, and Marketing teams. • Act as a resource across the CX organization.

• Manage the day-to-day social media presence. • Plan and update the content calendar. • Create and publish brand-aligned content. • Monitor relevant trends and conversations. • Engage with the audience (comments and messages). • Identify real-time engagement opportunities. • Escalate sensitive topics with sound judgment. • Collaborate with internal teams (creative, strategy, media). • Support paid media amplification. • Analyze performance and optimize the strategy.